• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Black Screen & Pointer When Booting Windows Recovery USB


R23

New Member
Posts
17
#1
I'm trying to boot from the bios into a Windows 8.1 Recovery USB. When it loads it just goes to a black screen with moveable mouse pointer and will sit like that endlessly. However when I boot with an Acronis USB for example everything comes up on screen fine.

Can someone explain why this is happening or what it indicates?, all this is occuring outside of Windows so things like drivers shouldn't be affecting the display.

Thanks
 

My Computer

System One

  • OS
    Windows 8.1 x64 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Surface Pro

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Depends on the Recovery USB that you are using.
How did you make/create it?
How do you select it to boot from in the BIOS/UEFI?
Is this this Surface Pro that's in your sig?

If it's the standard Windows USB recovery drive, then you should be able to boot to the System Recovery Options ( http://www.eightforums.com/tutorials/5132-recovery-drive-create-usb-flash-drive-windows-8-a.html )
If unable to boot to that, the drive may be corrupted/damaged.
Try it on another system (don't install anything, just see if it boots) in order to see if it works there.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

R23

New Member
Posts
17
#3
Depends on the Recovery USB that you are using.
How did you make/create it?
How do you select it to boot from in the BIOS/UEFI?
Is this this Surface Pro that's in your sig?

If it's the standard Windows USB recovery drive, then you should be able to boot to the System Recovery Options ( http://www.eightforums.com/tutorials/5132-recovery-drive-create-usb-flash-drive-windows-8-a.html )
If unable to boot to that, the drive may be corrupted/damaged.
Try it on another system (don't install anything, just see if it boots) in order to see if it works there.
Thank you for the reply,

The recovery USB I am using was made from a laptop running retail Windows 8.1 Pro x64 and it approx 700MB in size.

Yes I am using it on a Surface Pro, to boot from USB I hold down the volume key and power key. It reads the USB and goes into it but then the screen goes black with just a mouse pointer which can move, and will remain like that.

I have tried different sticks and they all do the same. But the funny thing is if I use an Acronis recovery USB it works fine, why would a 3rd party tool work and MS's own one not work? I am not sure what a black screen with pointer signifies.

I have seen other examples of this on the net but it has always been graphic driver issues from within Windows. This is outside of Windows.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 x64 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Surface Pro

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
It's possible that the drivers from one PC won't match the drivers from another and there's only so much you can fit into 700 mB.

As it seems that the Surface Pro's hardware is working properly (from the Acronis USB), then I'd suggest testing with a recovery drive from a Surface Pro.

If you can't get a recovery drive for a Surface Pro, you may want to try one from a Surface Pro 2. If you don't know anyone who has one, you may want to ask nicely at your local Surface retailer if you can make one there from one of their display models.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

R23

New Member
Posts
17
#5
It's possible that the drivers from one PC won't match the drivers from another and there's only so much you can fit into 700 mB.

As it seems that the Surface Pro's hardware is working properly (from the Acronis USB), then I'd suggest testing with a recovery drive from a Surface Pro.

If you can't get a recovery drive for a Surface Pro, you may want to try one from a Surface Pro 2. If you don't know anyone who has one, you may want to ask nicely at your local Surface retailer if you can make one there from one of their display models.
I tried another recovery USB made on a Surface Pro, it did not boot because apparently they are hard keyed to only the Surface it was made on (OEM 8.1 cannot recover anything else).

Looking in the file structure this isn't a whole lot different from a Surface recovery USB and a recovery from 8.1 reatail (no special drivers etc. File sizes are the same.

I think the issue is becoming clearer to me, it might be to do with Windows PE. The Acronis one works because its booting into a Linux GUI. All recovery software created with a Windows PE image are booting to a black screen... a massive weakness if they want to make a sale. Even MS's own recovery USB = black screen!

WinPE 5.0 is apparently for Windows 8.1 and everyone I have created black screens. Using WinPE 4.0 didn't boot at all so I must be on the right track. Could it be it doesn't recognise the Surface screen? It's your standard Intel HD4000 graphics so I don't see why not.
 

My Computer

System One

  • OS
    Windows 8.1 x64 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Surface Pro

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
That's the confusing point here. It's using a common driver, so that should be easily recognized by (and should be included in) the recovery routine.
Just for the sake of completeness, can you boot to the recovery process with the USB drive on another computer? (don't actually start the recovery, just boot into it to verify that it works).

Interesting note about hard-keying the recovery drive to each Surface Pro. I've addressed this question previously on an RT (see this link: Surface RT won't reset/boot loop - Microsoft Community ), and got an answer from Steven_B that didn't entirely satisfy me. But as I didn't have a Surface to work on at the time, I forgot about it. The answer I received was this:
Greetings Usasma,

Sorry to hear about the Surface. We do not recommend using another Surface RT's recovery drive, though it may work, the recovery drive carries unique identifiers to the Surface that it is created on.


Sending the Surface in for Repair is the best way to get the Surface back into a working state.
Now, in the past I've seen issues with video that will work on Linux, but not in Windows. My own theory is that the drivers use different functions on the video chip - and so they may not involve the same parts of the hardware. In other words, I think that there may be a hardware problem within the video chip - one that the Windows drivers use, but the Linux drivers don't.

*************************************************************************************

Cut to the "AHA!!!" moment :0)

Black screen errors used to be (in the XP days) caused by video drivers.
Since Vista came out, they are caused by more than just this.
In particular, I have seen chipset, storage, and networking drivers have an effect on them.
So, it's reasonable to suspect that a malfunctioning motherboard, hard drive, or network device could also cause this.

The question then becomes: "What's different (hardware-wise) between the drivers in the Acronis USB and the recovery USB?"

Frankly, I'd suggest backing up your stuff (with the Acronis USB) and then sending it in for service. When I exchanged my RT, I had another one within 2 days (using the expedited replacement process).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

R23

New Member
Posts
17
#7
That's the confusing point here. It's using a common driver, so that should be easily recognized by (and should be included in) the recovery routine.
Just for the sake of completeness, can you boot to the recovery process with the USB drive on another computer? (don't actually start the recovery, just boot into it to verify that it works).

Interesting note about hard-keying the recovery drive to each Surface Pro. I've addressed this question previously on an RT (see this link: Surface RT won't reset/boot loop - Microsoft Community ), and got an answer from Steven_B that didn't entirely satisfy me. But as I didn't have a Surface to work on at the time, I forgot about it. The answer I received was this:
Greetings Usasma,

Sorry to hear about the Surface. We do not recommend using another Surface RT's recovery drive, though it may work, the recovery drive carries unique identifiers to the Surface that it is created on.

Sending the Surface in for Repair is the best way to get the Surface back into a working state.
It is utter madness that you cannot use one Surface to recover another but thats apparently how MS have done it. The Surface box needs a huge sticker on it saying if you didn't make a USB recovery, your stuffed! Also if Windows won't boot at all, your stuffed!

I have different USB's but as I don't have another W8 machine I would have to test them on a VM.

Now, in the past I've seen issues with video that will work on Linux, but not in Windows. My own theory is that the drivers use different functions on the video chip - and so they may not involve the same parts of the hardware. In other words, I think that there may be a hardware problem within the video chip - one that the Windows drivers use, but the Linux drivers don't.

*************************************************************************************

Cut to the "AHA!!!" moment :0)

Black screen errors used to be (in the XP days) caused by video drivers.
Since Vista came out, they are caused by more than just this.
In particular, I have seen chipset, storage, and networking drivers have an effect on them.
So, it's reasonable to suspect that a malfunctioning motherboard, hard drive, or network device could also cause this.
If Acronis didn't work I would probably think hardware failure, but the fact I can see all the paritions and drives makes me doubt it. Everything else like the UEFI boot menu, keyboard, buttons all work. I think it's just Windows is very very corrupted and the chances of hardware failure coinciding exactly with a messed up update are slim.

The question then becomes: "What's different (hardware-wise) between the drivers in the Acronis USB and the recovery USB?"
Thats the million dollar question that's driving me nuts! All WinPE media has so far booted to a black screen and Acronis is the only one that doesn't... so what's it doing different? The only thing is Linux.

I just tried using Windows ADK Deployment & Imaging Tool to create a WinPE 5.0 boot usb and injected the graphics driver taken from the Surface Pro firmware pack download. Would you believe it also boots to black screen with mouse! All these things can't be creating wrongly.

I was always under the impression that the point of recovery media is that it operates totally independently of the system because it must be universal (it can't have driver support for everything), like a Windows install disk for example.

Frankly, I'd suggest backing up your stuff (with the Acronis USB) and then sending it in for service. When I exchanged my RT, I had another one within 2 days (using the expedited replacement process).
That will be the final option but I still want to pursue this as I hate not knowing whats wrong so I can prepare for when it happens again. I'm kinda old skool and swapping out every time something goes wrong just makes no sense to me.
 

My Computer

System One

  • OS
    Windows 8.1 x64 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Surface Pro

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#8
Doesn't matter what you test them on - you won't be going that far into the recovery for it to matter (and, if you do, you'll get an error message).

Another thought - do the other Surface's have updated video drivers? I've seen numerous Intel video updates for Win8.1 (just found one at work and thought of you :0)

I gave up fixing Black Screen errors years ago (at work). The process for doing it would take weeks, and most often wouldn't work. We'd end up doing a format and reinstall on these systems - backing up the data if the customer requested it.
Now we run hardware diagnostics - and if those pass, we try System Restore. If we can't try it (or it doesn't work), then it's a wipe and reinstall.

And, no, the only thing different isn't just Linux. We're dealing with different drivers, different implementations of the drivers, different functions in the drivers, and different versions of the drives. A Linux video driver isn't identical in functioning to a Windows driver.

Have you tried making a bootable 8/8.1 drive (a bootable copy of a plain Win8 installation DVD) and seeing if it'll let you get into Startup Repair that way?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

R23

New Member
Posts
17
#9
OK I have managed to boot Ubuntu 14.04 from a Live USB and everything (touch, wifi, screen etc) is all functioning. It's looking less like a hardware failure and more like driver / corruption if everything works in Ubuntu.

It's now clear bootable Linux based stuff is working, WinPE stuff isn't. I cannot understand why. When I click on the Windows partition (and all the other ones) I'm getting the following message... thoughts?

View attachment 44311

So my next question is, is there any way to repair the Windows installation from within Ubuntu?

Another thought - do the other Surface's have updated video drivers? I've seen numerous Intel video updates for Win8.1 (just found one at work and thought of you :0)
There aren’t as many graphics driver drops on the Surface as Intel release because they are customised by MS before being released through Windows update. I can't be sure what the other Surface was on but if auto updates have been left on the last one I think was in Feb which means it would match mine.

I gave up fixing Black Screen errors years ago (at work). The process for doing it would take weeks, and most often wouldn't work. We'd end up doing a format and reinstall on these systems - backing up the data if the customer requested it.
Now we run hardware diagnostics - and if those pass, we try System Restore. If we can't try it (or it doesn't work), then it's a wipe and reinstall.
If this was a laptop I would have already taken the SDD out an either fixed or wiped it on another computer. Thank you for sealing it MS!

And, no, the only thing different isn't just Linux. We're dealing with different drivers, different implementations of the drivers, different functions in the drivers, and different versions of the drives. A Linux video driver isn't identical in functioning to a Windows driver.
It might be that one stray driver has brought down the whole thing. My guess is PE cannot initialise because something its relying on has been trashed.

Have you tried making a bootable 8/8.1 drive (a bootable copy of a plain Win8 installation DVD) and seeing if it'll let you get into Startup Repair that way?
Yes, I used en_windows_8_1_x64_dvd_2707217. It boots to a black screen with mouse, like everything else thats WinPE based.
 

My Computer

System One

  • OS
    Windows 8.1 x64 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Surface Pro

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#10
I think that the most significant thing here is the screenshot of the error.
If all things Ubuntu are working well - why can't you access the Windows directory?

I am not familiar with Ubuntu, but the screenshot suggests that you mount the partition read-only (using the -ro option).
Have you tried that? If so, what were the results.
Are there any other partition/volume repair tools in Linux that you can try? (something akin to chkdsks /r /f in Windows): https://www.google.com/search?q=ntf...la:en-US:official&client=firefox-a&channel=sb

If this were a regular PC, I'd suggest wiping the hard drive (including deleting the partitions) - but this will leave you with a real nice paperweight if it doesn't work. I'd try this just before you decide to send it in for repair.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

R23

New Member
Posts
17
#11
I think that the most significant thing here is the screenshot of the error.
If all things Ubuntu are working well - why can't you access the Windows directory?

I am not familiar with Ubuntu, but the screenshot suggests that you mount the partition read-only (using the -ro option).
Have you tried that? If so, what were the results.
Are there any other partition/volume repair tools in Linux that you can try? (something akin to chkdsks /r /f in Windows): https://www.google.com/search?q=ntf...la:en-US:official&client=firefox-a&channel=sb

If this were a regular PC, I'd suggest wiping the hard drive (including deleting the partitions) - but this will leave you with a real nice paperweight if it doesn't work. I'd try this just before you decide to send it in for repair.
I used the ,ro command and have managed to mount the partion. I can now browse the WINDOWS directory freely and even open my files and copy them. As of yet I haven't found out how to mount the drive read/write.

Reading into this more I have found out that the issue might be Windows Fast Boot and Hybrid Shutdown. When Windows crashed it may have saved the state to the hiberfil.sys file and when I power on it’s trying to resume something corrupted which is why it won’t boot.

Windows is never really off OFF with fastboot enabled which is a disaster when things go wrong. Also all paritions have been flagged as hibernated which I don't know how to change either. It might be that MBR is fine, its just the hibernation resume that messed up.

I have been recommended to delete the hiberfil file but the command Ubuntu has for this didn't work. I have to do some more exploring for the tools available to fully shutdown the Windows partiton.

I can't delete all the partitions because knowing the Surface it was not deisgned to be clean wiped and it will probably brick it dead.
 

My Computer

System One

  • OS
    Windows 8.1 x64 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Surface Pro

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#12
What tools does the Acronis drive offer when you're accessing the Surface?
As I recall, it had some nice disk management stuff (this was a while ago tho').
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

R23

New Member
Posts
17
#13
Reading on here I have just found the EXACT set of circumstances which lead to my issue.

http://www.eightforums.com/general-...8-1-black-screen-after-installing-update.html

That member installed two updates exactly as how I did and ended up with exactly the same problem. The only difference is his laptop had the ability to cold boot into advanced recovery options. The Surface Pro cannot be cold booted into recovery options (stupid) and if it doesn't come up automatically there is nothing you can do.



(^whollibaugh's picture). Following MS's advice I installed all available updates before doing the 800MB Update 1. When I rebooted a second new update had appeared (the security update). I thought OK it must something which is needed with Update 1 so I went ahead and let both install. Notice the (without KB2919355) bit.

Half way through Windows crashed. Any recovery media boots to a black screen just like the other member described. I'm willing to bet this is a totally replicable issue (installing in this order).

MS ought to be held accountable for this because they made that security update appear alongside when its apparently incompatible with Update 1. It was NOT there beforehand.

What tools does the Acronis drive offer when you're accessing the Surface?
As I recall, it had some nice disk management stuff (this was a while ago tho').
Acronis will only let you get files off and put Acronis backups back on, thats it. Ubuntu does the same but no WinPE USB so far will actually get my Surface out of either a black screen or an endless loading circles.
 

My Computer

System One

  • OS
    Windows 8.1 x64 Pro
    Computer type
    Laptop
    System Manufacturer/Model Number
    Surface Pro