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Solved Black Screen in login screen Windows 8 Pro 32. GTX 550

HarryCallaghan

New Member
Hi everybody. I'm kinda desperate with that problem, i hope you can help me.

I installed Win8 Pro, everything fine, i installed some programs and the latest drivers from Nvidia, i ran windows update so i rebooted, bios screen was right and then it appeared the win8 screen with the window and the circle looping and right after that while i had to be in the login screen i just get a black but stuttering screen where i only can see the mouse pointer. I restart in safe mode, uninstall the 550 Ti, then i can reboot whithout problem, Win8 detects the card and autoinstall the latest drivers and eveything is fine again and i'm able to play whatever i want, until i have to reboot or shutdown again. I need to uninstall the card from the device manager everytime i reboot if i want to have the chance of login again. Apart from this, everything runs fine.

So it looks like the card works right but there is a problem with the "welcome" and login screen. It's weird and frustrating and i would appreciate any help.
 

My Computer

System One

  • OS
    Vista Business 32 bits
    System Manufacturer/Model
    Dell Vostro 400

usasma

Mr. Cranky Pants
VIP Member
Guru
The BIOS on your system dates from 2007. I'd have to wonder if this system is compatible with Windows 8

Many of your storage controller drivers date from 2008 and earlier - I'd have to wonder about those that are involved in any crashes, but there are no memory dump files to examine.

Lot's of errors about services not starting and Windows Updates not installing - but I don't speak Spanish so I can't be sure about the details. I must ask if this is a legal copy of Windows - as illegal copies have many of these same symptoms - and fixing them isn't something that we can do here.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

HarryCallaghan

New Member
Hi.

This is a legal copy i got from MS DreamSPark since my college has a premium access to it. I already didnt activate cause i only can do two activations and i dont want to waste one when i already don't know if it works, but i can do that if it's your advice. Regarding the idiom, i don't know how to get in english, if you tell me how i'll give you though.

¿How can i provide you the memory dump files? In the other hand, my desktop is not in the Dell supported list for Win8 but except for that issue everything is right.

Thank you for your help.
 

My Computer

System One

  • OS
    Vista Business 32 bits
    System Manufacturer/Model
    Dell Vostro 400

usasma

Mr. Cranky Pants
VIP Member
Guru
Don't worry about the differences between the languages. If I have a concern I'll ask you.
Don't waste the activation just yet, I don't think that that's the root issue here.
You probably don't have any memory dump files - as the data collection app that you used to post info automatically collects them.

I would check to see if there are any BIOS updates available. Be careful if flashing the BIOS, as any mistakes can physically damage the BIOS chip on the motherboard.

Also, try System Restore to see if you have any restore points from before the problem started happening.

If that doesn't work, then the next step would be a fresh install of Windows without any additional programs.
Then check Device Manager and fix any issues there.
Then get ALL available Windows Updates
Then set a System Restore point (so you can go back to a point before the Black Screen problems start)
Then see if the problem recurs
 
Last edited:

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

HarryCallaghan

New Member
Hi again.

I already tried System Restore but the problem was still there. Tomorrow i will try the fresh install following the steps you suggest and see what happens. Regarding BIOS, i'm on version 1.03 and i know there is a 1.15 version released in 2008, but i'm worried about damaging my mobo and i didnt try.

Thanks a lot!
 

My Computer

System One

  • OS
    Vista Business 32 bits
    System Manufacturer/Model
    Dell Vostro 400

HarryCallaghan

New Member
Apparently the problem is solved before doing the clean install. I don't know if the problem was solved by any windows update or perhaps that i disabled the fast start. Anyway, thanks you.
 

My Computer

System One

  • OS
    Vista Business 32 bits
    System Manufacturer/Model
    Dell Vostro 400

passenger001

New Member
This happens to me randomly like once every 10 boots or so. I found a curious 'fix' for this problem, at least it helps get into my desktop, maybe it will work for you:

When you see the black screen on boot, press this sequence of key combos:

1. Alt+F4
2. Enter
3. Windows+D

Voila! You're in your desktop.

I suspect the black screen is the metro UI not appearing properly or something like that, idk but this works for me every time.

Hope this helps!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo G560 / Lenovo T61 / Assembled Desktop Computer/ Alienware 14/ 1st generation Macbook

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