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BitLocker Recovery - Unlock a Drive in Windows 8


yvonne92

New Member
Posts
2
#22
Hei there! I hope you still reply here :)
I have bought "Windows surface 4" tablet with Windows 10 loaded on it in the store (the guys there did it).
Now, we tried to update the thing and we were greeted with "insert BitLocker key here" screen.
The thing is, we dont have this key anywhere (not on USB, not on paper and not in Microsoft account), since the guys in the shop where the pad was bough didnt save recovery key. Ive tried literally everything so far, but what more can I do to "unlock" the damn thing? I was able to get the ID from the command prompt, but nothing else. I dont care about the data on the tablet, I just want the thing to start working again. Please help :(
 

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Brink

Administrator
Administrator
mvp
Posts
23,281
#23
Hello yvonne, and welcome to Eight Forums. :)

Without the BitLocker key or password, you will not be able to access the PC.

You should be able to do a clean install of Windows 10 to start over though.

:arrow: Clean Install Windows 10
 

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yvonne92

New Member
Posts
2
#24
Thank you for your fast reply Brink! Everything here is explained so well, I really appreciate it. I will attempt o_O (total beginner at this) to "clean install windows 10" like you suggested & will let you know if I succeed at that :cool:
 

My Computer

System One

  • OS
    idontknow
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    1
    CPU
    1
    Motherboard
    1
    Memory
    1
    Graphics Card(s)
    1
    Browser
    Safari
    Antivirus
    ESET NOD

Brink

Administrator
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mvp
Posts
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#25
I hope it goes smoothly for you.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone