Hei there! I hope you still reply here
I have bought "Windows surface 4" tablet with Windows 10 loaded on it in the store (the guys there did it).
Now, we tried to update the thing and we were greeted with "insert BitLocker key here" screen.
The thing is, we dont have this key anywhere (not on USB, not on paper and not in Microsoft account), since the guys in the shop where the pad was bough didnt save recovery key. Ive tried literally everything so far, but what more can I do to "unlock" the damn thing? I was able to get the ID from the command prompt, but nothing else. I dont care about the data on the tablet, I just want the thing to start working again. Please help
Thank you for your fast reply Brink! Everything here is explained so well, I really appreciate it. I will attempt (total beginner at this) to "clean install windows 10" like you suggested & will let you know if I succeed at that