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Automatic updates stop laptop from working


Miarollo

New Member
Posts
1
#1
I bought a new laptop 3 months ago (asus k557) with windows 8 that was working fine. However, the latest automatic update from windows caused an unknown error that stopped it from being able to load windows on restart. I tried troubleshooting (unknown error, please restart) restarting (error, please restart) but the same blue page with a sad face kept popping up, so I used the advanced options to go in and do a system restore prior to the latest update an it loaded up completely fine. Now it's done the update again and I've had to do a system restore again, wondered if anyone had any suggestions other than trying to stop the updates altogether? Thanks.
 

My Computer

System One

  • OS
    Windows 8

Brooklyn567

New Member
Power User
Maryland USA

Posts
758
#2
Do you have an external mouse connected? disconnect it at try the updates without it, if problem persists then try the following

Windows will not update if critical files are infected in your computer.
Scan for viruses or malware

Certain programs can interfere with windows, if you go to MSCONFIG

click services click hide microsoft services

click general tab

click selective startup

uncheck load system services

uncheck load startup items

click apply then ok then reboot

connect your internet and download and install all the windows updates that are important or critical

if all sucessful run msconfig click normal startup reboot
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes

amoled

Windows OS Stylist
Member
Posts
93
#3
That is why automatic updates are a BIG no no for me.
Have ran into a similar situation a few years back.
 

My Computer

System One

  • OS
    W8 Pro 9200
    Computer type
    Laptop
    System Manufacturer/Model Number
    Y460
    CPU
    Intel core i3 M350 2.27Ghz
    Memory
    4 GB
    Graphics Card(s)
    Intel HD graphics
    Screen Resolution
    1366 x 768
    Browser
    Firefox
    Antivirus
    Windows Defender

Brooklyn567

New Member
Power User
Maryland USA

Posts
758
#4
I was the same way, disliked updates and avoided them until I had problems then did selective ones.. But since Win7 I found it to be a necessary evil, at least until all your drivers are working.. Ive been allowing auto updates since and have had no ill effects.
In fact my 2 year old Samsung infuse had no updates, and only a few apps have been updated, I find updates to be more fluff than useful..

As for the mouse issue.. Ive read here in other links that the MS mouse was the cause of a failed update and the resolution was to unload the mouse drivers, restart win update, then download new drivers or dont install them unless you need to program special functions in it..

Good Luck..

Brooklyn
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes

spddemun

Member
Member
Posts
40
#5
Same Problem, Almost

It looks like the OP didn't post back that Brooklyn567's fix worked or not?

I can't even try uninstalling external mouse because the trackpad has stopped working, period!

I suspected the external mouse was a problem, and uninstalled everything when trackpad was working because it wouldn't even boot to Win8 screen. I got it running again by picking a restore point from 2012!

Every time I install the tons of Win8 updates (to bring it to 8.1), it freezes upon reboot.

Should I try Brooklyn567's suggestion, but will have to keep external mouse.

note--Asus as well...G73 gamer laptop I inherited. :-(
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop

spddemun

Member
Member
Posts
40
#6
Reporting back on my situation. I pulled both HDDs, ran all the usual thorough checks on them, plus for virus, malware, etc., and all clean.

I could not open several locked folders on the drive that 8 was installed on, even with the Take Ownership command and changing permissions to Full. :-( I've never come across that before.

I did a Clean Install of 8 Pro on the secondary drive and formatted the original primary as a secondary.

All updates and software have been reloaded EXCEPT for all the Asus garbage that operates their gamer stuff. So far, so good.

I still do not have the 8.1 update, but will report back if it crashes after that.

--still no trackpad, sure it is dead; using external wireless mouse

update--8.1 is installing now
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop

spddemun

Member
Member
Posts
40
#7
FAILED, AGAIN!!!

It was at 100%, then froze, had to power off to restart. It auto rolled back to 8, again.

Trying to get 8.1 so I can upgrade to 10.

ANY IDEAS GREATLY APPRECIATED!

WHERE can I find a list of errors as to why it won't upgrade? IF it was not up to spec, it wouldn't install (?) until hardware issue is fixed, right?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,393
#8
@spddemun, try in an admin command prompt sfc/scannow, reboot and try sfc/scannow again. What does it say?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

spddemun

Member
Member
Posts
40
#9
axe0, thanks for the reply! I will try that next.

I tried installing 8.1 again early this AM, and was able to capture this before it reverted back to 8, again:
Error message installing Windows 8.1: sorry, we couldn't complete the update to win
dows 8.1. we've restored your previous version of windows to this pc. Error code: 0xC1900101 - 0x20030018


I found this, based upon that error--didn't work, using iso burned to DVD.
Windows 8.1 with Update 1 and do a repair upgrade over your current installation:
Create installation media for Windows 8.1 - Windows Help

Result of the above was only to Setting Up a Few More Things 6% at hardware stage, then back to 8, with this error (have not looked up yet):
0x101=0x4000D

I did the 1st install using Brooklyn567's advice in post #2--don't think it made a difference. Auto reverted already after that reboot.

Thanks, again, will post back. :-D
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop

spddemun

Member
Member
Posts
40
#10
@spddemun, try in an admin command prompt sfc/scannow, reboot and try sfc/scannow again. What does it say?
Ran once, restarted, ran again; no change, nothing found. :cry:

untitled3.jpg

More info on this laptop. (not one listed in my profile)
Intel Core i7, Q720 @ 1.60GHz
This is a gamer laptop and I know the chip speed was faster than that before. So low now because overclocking software suite (Asus) is not installed?


untitled2.jpg

untitled4.jpg
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop

spddemun

Member
Member
Posts
40
#11
Any other suggestions, please let me know. Thx!

This laptop has BRD, but ANY Asus software makes this machine unstable. Did not use any of their software on this clean install of 8. Think it is an Asus problem, but don't know what.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,393
#12
I want you to run some tests for me, because there are a few things to test when an upgrade fails:
Software, (system files, already checked)
Drivers,
Hardware (has tests for each component (CPU, GPU, RAM, Hard drive), this may take the longest)
Don't forget to scan for malware and viruses, because they could cause trouble too. Please do this even if you have already done this.



Diagnostic Test
DRIVER VERIFIER

Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.

Please read and run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

Note   Note
Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset