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Automatic Repair


useless90

New Member
Posts
1
#1
please could someone help me. I attempted to install an epson wf2010 onto my daughters laptop but kept getting an error message 1131. now the laptop wont start up and is stuck in a loop of a blue screen with automatic repair on. I have no clue of how to solve this and would love help but please can you tell it me in simple basic terms as I as useless on computers but she needs it for school. thank you in advance
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,393
#2
Hi useless90,

Welcome to the 8forums.

I am a little familiair with a few methods that might help with the startup problem, but I would need to know what stop codes appear on the screen for better support.

Without knowing the stop codes, please start with just verifying the hard drive and the system files as basic troubleshooting for this problem



Diagnostics Test
HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums


Note   Note
Do not run SeaTools on an SSD as the results will be invalid.



Run chkdsk Disk Check - Windows 7 Help Forums




Diagnostics Test
System File Check

Please try following:

  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset