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Audio stops when plugging earphones / speakers to 3.5mm


mibaup

New Member
Posts
81
#1
Hello,

I have a Lenovo G510, and many times (most of the times) when I plug earphones or speakers to the 3.5mm jack, the audio stops, and a red X appears on the Speakers icon in the notification area, and I have to press Solve problem and then it detects that the speakers stopped working (I will try to get the accurate error next time), and only then the audio returns.
( It's a combo jack - speakers and mic - why do they do it, I have no idea :sarc: )

What can I do?

(I did factory reset and that did not help)

Thanks :party:
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    CPU
    i5-4210m
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon R5 m230 2GB + Intel HD Graphics 4600 (Switchable Graphics)
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1366x768

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

mibaup

New Member
Posts
81
#3
Thanks.
should I download and install it? Or there's a way to check if it's already the one that I'm using so that I won't have to install it?

*Edit : I went to Device Manager and clicked on Audio inputs and outputs and pressed on Update driver software and it says that Windows determined that I have the latest drivers (however it doesn't say if they are the correct ones :cool:)
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    CPU
    i5-4210m
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon R5 m230 2GB + Intel HD Graphics 4600 (Switchable Graphics)
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1366x768

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#4
That Windows tells you that you have the latest isn't always correct.

What, exactly, is listed in the Device Manager, Sound Section?
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

mibaup

New Member
Posts
81
#5
Audio inputs and outputs:
-Microphone (Conexant SmartAudio HD)
-Speakers (Conexant Smartaudio HD)
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    CPU
    i5-4210m
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon R5 m230 2GB + Intel HD Graphics 4600 (Switchable Graphics)
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1366x768

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#6
That is not what is in the Device Manager

To access the Device Manager, go to the Desktop, then Hold the Windows Key down and press the Pause/Break key. When the Panel comes up, Device Manger will be in the list in the upper Left of the Panel.

For an example, here is what my Device Manager shows. Its from Win 7, but Win 8 is the same.

Device Manager Capture.JPG
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

mibaup

New Member
Posts
81
#7
Oh I did look at device manager, but I looked at the wrong title "Audio inputs and outputs".
Under "Sound, video and game controllers" I get:
-Bluetooth Audio Device
-Conexant SmartAudio HD

Update: I installed the new drivers from the Lenovo website and it looked like the same version but I proceed with installation anyway, I hope it will help. if the problem appears again I will tell you :)

*Another update: after I clicked "update driver" on "Conexant SmartAudio HD" under "Sound, video and game controllers" it actually did install something so I hope it worked :D
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    CPU
    i5-4210m
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon R5 m230 2GB + Intel HD Graphics 4600 (Switchable Graphics)
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1366x768