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Solved Audio Over HDMI Cable Not Working - HDMI Cable Not Plugged


New York

Posts
19
#1
Basic Specs

Brand New Toshiba Satellite C855
Win 8 64-bit
6 GB RAM

Display Adapter: Intel(R) HD Graphics (2000)
Driver: Intel 9.17.10.3040

Playback Devices
Show Disabled Devices - checked
Show Disconnected Devices - checked

High Def Audio Device displays as not plugged in


  1. Cable is plugged in
  2. Cable has been tested on backup laptop
  3. Cable connected to HDTV
  4. Video is fine
  5. No Audio

Capture.PNG

I have spent hours installing and uninstalling drivers from the Toshiba and Intel sites. Tech support said to return it but I have just spent 2 days installing software. I never took a break to watch Netflix. Any suggestions will be greatly appreciated!
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C855
    CPU
    Intel Pentium CPU B980 @2.4GHz
    Memory
    6.00 GB
    Graphics Card(s)
    Intel Processor Graphics 2000
    Sound Card
    Realtek
    Monitor(s) Displays
    Built-in, external Samsung 19" Syncmaster, Coby 23" HDTV
    Keyboard
    Logitech Wireless K250
    Mouse
    Logitech Wireless Trackball M570
    Browser
    FireFox
    Antivirus
    WIndows Defender

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
The video is apparently not detecting the HDMI cable. Assuming you have a good HDMI cable it suggests a hardware problem in the new PC.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
New York

Posts
19
#3
Thanks for your response. I would agree where the problem not widespread. I find it hard to believe that there are so many malfunctioning pc's. I'm going to give it a few more days and then return it.

Is there a good way to save all of the work I've done?
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C855
    CPU
    Intel Pentium CPU B980 @2.4GHz
    Memory
    6.00 GB
    Graphics Card(s)
    Intel Processor Graphics 2000
    Sound Card
    Realtek
    Monitor(s) Displays
    Built-in, external Samsung 19" Syncmaster, Coby 23" HDTV
    Keyboard
    Logitech Wireless K250
    Mouse
    Logitech Wireless Trackball M570
    Browser
    FireFox
    Antivirus
    WIndows Defender

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#4
As fast as PC's are produced, anymore, I'm surprised there isn't more "bad" ones. They don't do the "burn in" like they used to do and that results in less quality control.

Reinstalling the Video drivers, from the PC vendor, is about the only other thing you can try.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#5
As fast as PC's are produced, anymore, I'm surprised there isn't more "bad" ones. They don't do the "burn in" like they used to do and that results in less quality control.

Reinstalling the Video drivers, from the PC vendor, is about the only other thing you can try. The "High Definition Audio Device" for the HDMI suggests the proper driver is not installed and only the generic Windows installed (basic function) driver has been installed.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
New York

Posts
19
#6
I've gone to the Toshiba site and downloaded numerous drivers and when I get to the install point they all say that my computer does not meet minimum requirements - see the attached screen shots.

Capture1.PNG Capture2.PNG

I find this pretty amazing as the process begins with my entering my pc's serial # - you would expect the correct drivers to be listed. Really bad website design, really bad support. The phone support is non-existent - they want to charge me!

I had a Toshiba 10 years ago that was a dream - then a nightmare Dell - now I have a problematic Toshiba.

I will keep trying earlier drivers. I've already tried the ones from the Intel site - they either don't fix the problem or don't install.

Any further thoughts? Please! Thanks again for your help.
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C855
    CPU
    Intel Pentium CPU B980 @2.4GHz
    Memory
    6.00 GB
    Graphics Card(s)
    Intel Processor Graphics 2000
    Sound Card
    Realtek
    Monitor(s) Displays
    Built-in, external Samsung 19" Syncmaster, Coby 23" HDTV
    Keyboard
    Logitech Wireless K250
    Mouse
    Logitech Wireless Trackball M570
    Browser
    FireFox
    Antivirus
    WIndows Defender

mick823

New Member
Member
Chicago USA

Posts
84
#7
Basic Specs

Brand New Toshiba Satellite C855
Win 8 64-bit
6 GB RAM

Display Adapter: Intel(R) HD Graphics (2000)
Driver: Intel 9.17.10.3040

Playback Devices
Show Disabled Devices - checked
Show Disconnected Devices - checked

High Def Audio Device displays as not plugged in


  1. Cable is plugged in
  2. Cable has been tested on backup laptop
  3. Cable connected to HDTV
  4. Video is fine
  5. No Audio

View attachment 23142

I have spent hours installing and uninstalling drivers from the Toshiba and Intel sites. Tech support said to return it but I have just spent 2 days installing software. I never took a break to watch Netflix. Any suggestions will be greatly appreciated!
All HDMI cables are not created equal. I bought a cheapie trying to save a few bucks and I had sound and resolution problems. I kept getting "unknown timing" errors until I bought a good quality cable. The cable I had was fine on my full sized laptop but gave me problems with a netbook. A new cable solved the problem.
 

My Computer

System One

  • OS
    Windows 7 Pro and Windows 8.1 Pro 32 bit and 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo and Dell
    CPU
    Intel i3
New York

Posts
19
#8
Thanks so much - I'll try a friend's cable before I buy a new one. Actually - I'll also try another TV while I'm at it! Thank you again!
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C855
    CPU
    Intel Pentium CPU B980 @2.4GHz
    Memory
    6.00 GB
    Graphics Card(s)
    Intel Processor Graphics 2000
    Sound Card
    Realtek
    Monitor(s) Displays
    Built-in, external Samsung 19" Syncmaster, Coby 23" HDTV
    Keyboard
    Logitech Wireless K250
    Mouse
    Logitech Wireless Trackball M570
    Browser
    FireFox
    Antivirus
    WIndows Defender

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#9

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

mick823

New Member
Member
Chicago USA

Posts
84
#10
You said you had video but no sound. When you look at your sound playback do you have the device listed there? My TV shows up as TOSHIBA-TV. I had to set the device as the default sound to get it to work. (See Sound picture)

Also you can try changing your screen resolution to see if you get sound using a different screen resolution. I don't know why it would have any effect on the sound but based on my troubleshooting I was able to get sound at some lower resolution with my netbook that was having the problems. (See resolution Picture)

These screenshots are from my Win7 desktop. The Netbook I was having problems is Win8 Pro.
Sound.jpg Resolution.jpg
 

My Computer

System One

  • OS
    Windows 7 Pro and Windows 8.1 Pro 32 bit and 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo and Dell
    CPU
    Intel i3
New York

Posts
19
#11
Sorry I did not see the last two replies until just now.

fireberd -I did go to Intel and load the most recent driver - I believe it ended in 3097. When I did that my system did not even display Digital Audio - just the Realtek speakers. So I began installing earlier versions - 3040, 2843, 2828 until I got it back. Some where on the Intel site it is recommended that the brand-specific drivers be used as they might be tweaked by the manufacturer. So now I have version 2828 from the Toshiba site installed.

Thanks again for you help.
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C855
    CPU
    Intel Pentium CPU B980 @2.4GHz
    Memory
    6.00 GB
    Graphics Card(s)
    Intel Processor Graphics 2000
    Sound Card
    Realtek
    Monitor(s) Displays
    Built-in, external Samsung 19" Syncmaster, Coby 23" HDTV
    Keyboard
    Logitech Wireless K250
    Mouse
    Logitech Wireless Trackball M570
    Browser
    FireFox
    Antivirus
    WIndows Defender
New York

Posts
19
#12
Hi mick823 - sorry I did not see this earlier but I had to get a new phone and then spend hours adding software to that.

Just now I tried lowering the resolution on my connected TV but it did not work. I don't see my TV listed under playback devices - just the laptop's internal speakers and Digital Audio (HDMI). Did you get that driver from the Toshiba site? I just want the laptop to output sound to any HDTV - not just mine.

Thanks for your help.
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C855
    CPU
    Intel Pentium CPU B980 @2.4GHz
    Memory
    6.00 GB
    Graphics Card(s)
    Intel Processor Graphics 2000
    Sound Card
    Realtek
    Monitor(s) Displays
    Built-in, external Samsung 19" Syncmaster, Coby 23" HDTV
    Keyboard
    Logitech Wireless K250
    Mouse
    Logitech Wireless Trackball M570
    Browser
    FireFox
    Antivirus
    WIndows Defender
New York

Posts
19
#13
Problem Resolved With Workaround

Okay -

I bought a 1/8" 3.5mm to rca cable - did not work. And yes - there is sound using headphones. Last try - a simple 3.5mm connected to TV using PC AUDIO IN socket and it worked.

I still think this is driver problem as I was able to get by with just the HDMI cable on my crap Dell that now gets so hot it shuts down in 10 minutes - but that's tomorrow's dilemma.

Now I can watch True Blood on HBO GO.

Thank you all - this is a great forum - so many helpful people.
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C855
    CPU
    Intel Pentium CPU B980 @2.4GHz
    Memory
    6.00 GB
    Graphics Card(s)
    Intel Processor Graphics 2000
    Sound Card
    Realtek
    Monitor(s) Displays
    Built-in, external Samsung 19" Syncmaster, Coby 23" HDTV
    Keyboard
    Logitech Wireless K250
    Mouse
    Logitech Wireless Trackball M570
    Browser
    FireFox
    Antivirus
    WIndows Defender

mick823

New Member
Member
Chicago USA

Posts
84
#14
Hi mick823 - sorry I did not see this earlier but I had to get a new phone and then spend hours adding software to that.

Just now I tried lowering the resolution on my connected TV but it did not work. I don't see my TV listed under playback devices - just the laptop's internal speakers and Digital Audio (HDMI). Did you get that driver from the Toshiba site? I just want the laptop to output sound to any HDTV - not just mine.

Thanks for your help.
My WIN8 netbook is a Gateway and the WIN7 desktop is a Dell. As soon as I plug the HDMI cable from the TV into either of them my computer screen turns black for just an instant as it recognizes the hookup. At that point I have dual screen set-up and the HDMI sound is recognized as TOSHIBA-TV. It still won't output sound to the TV unless I set it as the default sound. Not really a problem because as soon as I disconnect the HDMI cable it reverts back to the computer speakers. If you are still not seeing the TV on the sound devices my gut feeling is that it is a cable issue and not your driver at all.
 

My Computer

System One

  • OS
    Windows 7 Pro and Windows 8.1 Pro 32 bit and 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo and Dell
    CPU
    Intel i3
New York

Posts
19
#15
Hi again -

I don't have that option - I just see Digital Audio unplugged (HDMI). This option is disabled - I can not set it to be my default. This option is there regardless of whether I'm connected to the TV via HDMI. Nothing changes when I plug the TV in other than both screens going black and my external monitor being extended onto the HDTV.

It all worked just fine with my crappy Dell but very differently. On the Dell I only see speakers until I plug the HDMI cable in - then two identical entries for AMD HDMI Output show up and one is set as the default.

The Dell has Win 8 Pro on it. I'm going to update the Toshiba to pro - perhaps that will help. I can live with the two cables. I'm going to pick up a better hdmi cable as well.

Thanks again for your help.
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C855
    CPU
    Intel Pentium CPU B980 @2.4GHz
    Memory
    6.00 GB
    Graphics Card(s)
    Intel Processor Graphics 2000
    Sound Card
    Realtek
    Monitor(s) Displays
    Built-in, external Samsung 19" Syncmaster, Coby 23" HDTV
    Keyboard
    Logitech Wireless K250
    Mouse
    Logitech Wireless Trackball M570
    Browser
    FireFox
    Antivirus
    WIndows Defender

mick823

New Member
Member
Chicago USA

Posts
84
#16
There are cheapo cables and then there are HDMI certified cables. I think I ended up buying a Monster or Belkin Cable. About $20 for a 6 footer. Post back your findings if you get it resolved. Good Luck!
 

My Computer

System One

  • OS
    Windows 7 Pro and Windows 8.1 Pro 32 bit and 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo and Dell
    CPU
    Intel i3
New York

Posts
19
#17
Will do! Thanks!
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C855
    CPU
    Intel Pentium CPU B980 @2.4GHz
    Memory
    6.00 GB
    Graphics Card(s)
    Intel Processor Graphics 2000
    Sound Card
    Realtek
    Monitor(s) Displays
    Built-in, external Samsung 19" Syncmaster, Coby 23" HDTV
    Keyboard
    Logitech Wireless K250
    Mouse
    Logitech Wireless Trackball M570
    Browser
    FireFox
    Antivirus
    WIndows Defender
New York

Posts
19
#18
I did get a more expensive HDMI cable - still no luck. I'm going to upgrade to Win 8 Pro - perhaps that will solve the problem. I'll post an update. Thanks again.
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C855
    CPU
    Intel Pentium CPU B980 @2.4GHz
    Memory
    6.00 GB
    Graphics Card(s)
    Intel Processor Graphics 2000
    Sound Card
    Realtek
    Monitor(s) Displays
    Built-in, external Samsung 19" Syncmaster, Coby 23" HDTV
    Keyboard
    Logitech Wireless K250
    Mouse
    Logitech Wireless Trackball M570
    Browser
    FireFox
    Antivirus
    WIndows Defender

XweAponX

New Member
VIP Member
Pro User
#19
Those Intel cards with HDMI output are tricky - I was running Windows 7 on a gateway, it has the Intel HDMI. No SOund from HDMI, until I downloaded the Windows Vista driver for the HDMI, I forced it in and it worked. You can't install from the package, because it says not the right OS. you have to extract the package CAB file and install them manually. When I did that, Boom, HDMI sound. There were no 7 drivers for that laptop, it was an old 17" Original Core Duo laptop.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

BoulderJ

New Member
Posts
2
#20
HDMI Audio Problem Resolved

I've seen several of these posts about HDMI audio not passing to an external monitor (e.g. TV). I had this problem and found the solution, so I thought I'd pass it on. My PC is an Asus notebook running Win 8.1 with an Intel Iris 5100 Graphics adapter and Realtek HD Audio. While what I found may not apply to your system, I'm guessing it does to many.

The problem was recognizing that for HDMI output with audio, there are three (3) drivers involved:

1. The Display driver (e.g. Intel Iris Graphics 5100)
2. The Audio driver (e.g. Realtek HD Audio)
3. The Display Audio driver ("Display Audio" part of the Display driver)

After installing the latest drivers for 1 & 2, I then:

- Rebooted the PC
- Plugged in the HDMI cable to my TV
- Switched the PC display to Duplicate on the external monitor (TV)

At that point my Device Manager looked like this:

DeviceMgrBefore.jpg

and my "Playback devices" in Sound looked like this:

PlaybackBefore.jpg

I then installed a new driver for the "Display Audio" device. The new driver was part of my (Intel Iris 5100) Display driver files and located in a folder called "DisplayAudio". There was no Setup.exe for this driver, so it had to be installed manually - in other words, right-clicking on the Display Audio device in Device Manager and selecting "Update Driver software" then "Browse my computer for driver software".

After installing this driver, I did the reboot, plug-in in HDMI cable and set Duplicate display again (you have to do all three steps after each new driver install).

At that point my Device Manager looked like this:

DeviceMgrAfter.jpg

and my "Playback devices" in Sound looked like this:

PlaybackAfter.jpg

HDMI with audio is now working properly for me.

If you find a similar situation on your system, this should work. Good luck.
 

My Computer

System One

  • OS
    Win 8.1