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ATI CCC keep crashing on HP ProBook 4740s

Jenda

New Member
Hello everybody,
a month ago I bought HP ProBook 4740s. Everything was OK until now. I haven't been playing (or using any 3D apps) for two weeks. Yesterday I wanted to play a game which runs on OpenGL and I wanted to configure its profile in Catalyst. I double-clicked the icon and it immediately crashed. Since that time it has been crashing even when computer was idle, just few moments after I turned it on. Since Catalyst doesn't work I am not able to use 3D apps reasonably.

Windows 8 64bit.
Radeon HD 7650M and Intel 4000HD switchable graphics.

I am getting "Catalyst Control Center: Host application stopped working" message.

Název události problému: CLR20r3
Podpis problému 01: ccc.exe
Podpis problému 02: 3.5.0.0
Podpis problému 03: 4f8350e0
Podpis problému 04: ADL.Foundation
Podpis problému 05: 2.0.3299.28586
Podpis problému 06: 4ffead55
Podpis problému 07: 35f
Podpis problému 08: f
Podpis problému 09: System.AccessViolationException
OS version: 6.2.9200.2.0.0.768.101
ID národního prostředí: 1029
Další informace 1: 338c
Další informace 2: 338cea5f81294858be3f548f2e6eae4c
Další informace 3: ea38
Další informace 4: ea38dca8f240018b1c8be1499af3e265
The info is in Czech, but I don't think there's any translation needed.

So I uninstalled all the ATI stuff using the Catalyst Installation Manager, rebooted in Emergency mode, deleted the driver in Device Manager, ran Driver Sweeper and CCleaner to make sure there is nothing left.
Rebooted in normal mode, installed the drivers, everythig was OK. The CCC was running for about two hours and then it started crashing again. I did this reinstall twice. Same thing happened.
I tried deleting the ATI folder in root:/ProgramData, helped till I rebooted.

I updated the BIOS, nothing changed.

I've been searching the Internet a lot, read that CCC is somehow connected to .NET Framework. CCleaner showed some registry files corrupted - missing shared DLLs of .NET 1.0 and 1.1. I wanted to fix them but the installation files do not support 64bit systems. So do these .NET files affect CCC anyhow?

By the way the AMD support sucks, the only thing which offers me under HD 6xxx/7xxxM is this Mobility Radeon Driver.
When I run it I get a message which says that this PC has not compatible hardware. So I went to the official HP support and downloaded a package with graphic drivers here. Installed them the way written above.


I spent whole weekend searching the Internet and trying to fix this. I feel pretty desperate about it.
I would be really grateful for any advice. I can provide you any log or info if necessary.

Big thanks for any response,
Jenda

BTW sorry for my English, I am not a native speaker.
 

My Computer

System One

  • OS
    Windows 8 64bit
    System Manufacturer/Model
    HP ProBook 4740s
    CPU
    Core i5
    Memory
    6 GB DDR3
    Graphics Card(s)
    HD Radeon 7650M

ddadda82

Member
Member
Did it come with OEM OS?

I had that HP, slightly different model, came with OEM. I reformatted and the problem cleared. OEM OS is bloated.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    CPU
    i7

Mark Phelps

New Member
VIP Member
Pro User
When I run it I get a message which says that this PC has not compatible hardware.

Sorry, you've got something often referred to as Hybrid Graphics -- in which the PC automatically switches from one graphics chipset to another, based on what you're doing at the time. Although Mobility Radeon drivers MIGHT work, what is more often the case (as you discovered) is that they do not -- because they're not really design to be used that way.

Unfortunately, in this case the only drivers that work are nearly always the one from the PC supplier -- which I believe you've already installed.

I'm not aware of any other drivers you can use.
 

My Computer

Jenda

New Member
Did it come with OEM OS?

I had that HP, slightly different model, came with OEM. I reformatted and the problem cleared. OEM OS is bloated.

Yes, this model came with Windows.
By reformatting you mean deleting all data and installing different installation of Windows? Or the same?
I used the Windows 8 function Restore to factory settings - it deletes all data and the Windows are in the same state as I got the notebook. It didn't help. After two days the CCC started crashing again...
 

My Computer

System One

  • OS
    Windows 8 64bit
    System Manufacturer/Model
    HP ProBook 4740s
    CPU
    Core i5
    Memory
    6 GB DDR3
    Graphics Card(s)
    HD Radeon 7650M

Jenda

New Member
Hey there,
I have even restored the OS to factory state, it didn't help. I think I'll have to send it to service.
So the problem hasn't been solved yet...
 

My Computer

System One

  • OS
    Windows 8 64bit
    System Manufacturer/Model
    HP ProBook 4740s
    CPU
    Core i5
    Memory
    6 GB DDR3
    Graphics Card(s)
    HD Radeon 7650M

Jenda

New Member
Thank you very much! I did a lot of searching but never noticed this one.
I'll try asap. :)
 

My Computer

System One

  • OS
    Windows 8 64bit
    System Manufacturer/Model
    HP ProBook 4740s
    CPU
    Core i5
    Memory
    6 GB DDR3
    Graphics Card(s)
    HD Radeon 7650M

JamesHarny

New Member
to alphastar: Yeah, I did it and CCC is working now, true story. But the AMD card does not switch anyway.... It is a problem with no having a choice to choose the graphic card.
 

My Computer

System One

  • OS
    Windows 8

Jenda

New Member
Hey there. Bad news. This solution worked for about an hour. Then... screw it, you know the story...
Nevertheless, thank you for your friendly attitude. ;)
 

My Computer

System One

  • OS
    Windows 8 64bit
    System Manufacturer/Model
    HP ProBook 4740s
    CPU
    Core i5
    Memory
    6 GB DDR3
    Graphics Card(s)
    HD Radeon 7650M

denkoul

New Member
Hi guys, i think i have found how to fix this issue.
Just go to the AppData folder, open Temp folder and delete AMD and ATI folders. Also, go to roaming folder (under appdata folder) and delete ATI folder. There you go!!

P.S. I know, its a late response, but i was searching for ages to fix this problem.
Thanx :)
 

My Computer

System One

  • OS
    windows 8.1

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