• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved ASUS Laptop Constant BSOD Power Driver State Failure


rapidvodka

New Member
Posts
4
#1
Hi,

I'm getting frequent random BSOD Power_Driver_State_Failure on my ASUS G551JM Laptop (https://asus.com/support/Download/3/714/0/2/SOWE1eRbVetG02i5/41/) It happens while plugged in and running off battery but more frequently on battery power. It usually happens within 30 minutes of powering on the laptop or waking it up from sleep/hibernate. It primarily happens after logging into windows but on rare occasion will blue screen prior.

I've updated drivers from Asus and chipset manufacturers websites: intel rapid storage driver, Intel MEI driver, Intel INF driver, Intel wifi and bluetooth drivers, clean installed nvidia gtx 860m drivers. I tried to update intel HD graphics drivers but got this error message:
Computer Manufacturer Graphics Driver Detected. Your computer manufacturer customizes the drivers that run Intel components on your machine. You might lose functions and cause other technical issues by installing the Intel drivers.
Windows updates are up-to-date and no virus or malware.[FONT=&amp]

[/FONT]
Please help,
Thank You.

DM Log collector Tool View attachment 68188
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS ROG G551JM
    CPU
    Intel Core i7-4710HQ 2.5Ghz
    Memory
    Hynix 16GB SO-DIMM DDR3 1600mhz
    Graphics Card(s)
    nVidia GTX 860m, Intel HD 4600
    Screen Resolution
    1920x1080
    Hard Drives
    HGST 1TB SATA 3 7200rpm
    Cooling
    Opolar LC-06
    Mouse
    Logitch G7 laser mouse
    Browser
    Chrome
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,384
#2
Hi rapidvodka,

I would recommend to install the Nvidia drivers from ASUS :)
Code:
2: kd> !irp 
Irp is active with 0 stacks 0 is current (= 0xffffe001e81748c0)
 Mdl=ffffd0006f0853c8: No System Buffer: Thread ffffd0006f085458:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
2: kd> !irp ffffe001`ed49d010
Irp is active with 6 stacks 4 is current (= 0xffffe001ed49d1b8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe001e9fb3540 00000000 fffff80103cfe590-ffffd0006a7eb8f0 Success Error Cancel pending
	       \Driver\pci	dxgkrnl!DpiFdoPowerCompletionRoutine
			Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe001ed481040 00000000 fffff80352fa875c-ffffe001ef323f08 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm	nt!PopRequestCompletion
			Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffe001ef323f08    


			Args: 00000000 00000000 00000000 00000000


2: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff801`040af000 fffff801`04df7000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Jul 11 00:14:18 2016 (5782C8BA)
    CheckSum:         00CF4FE8
    ImageSize:        00D48000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

rapidvodka

New Member
Posts
4
#3
Hi rapidvodka,

I would recommend to install the Nvidia drivers from ASUS :)
Code:
2: kd> !irp 
Irp is active with 0 stacks 0 is current (= 0xffffe001e81748c0)
 Mdl=ffffd0006f0853c8: No System Buffer: Thread ffffd0006f085458:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
2: kd> !irp ffffe001`ed49d010
Irp is active with 6 stacks 4 is current (= 0xffffe001ed49d1b8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    


            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe001e9fb3540 00000000 fffff80103cfe590-ffffd0006a7eb8f0 Success Error Cancel pending
           \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe001ed481040 00000000 fffff80352fa875c-ffffe001ef323f08 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffe001ef323f08    


            Args: 00000000 00000000 00000000 00000000


2: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff801`040af000 fffff801`04df7000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Jul 11 00:14:18 2016 (5782C8BA)
    CheckSum:         00CF4FE8
    ImageSize:        00D48000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Hi Axe,

First thank you for the quick response!

The nvidia drivers from asus are from 2014 version 333.60 (current 368.81) will there be a negative impact to graphic performance?

I installed the asus nvidia drivers, I'm going to try to induce a bsod and get back to you.

Thank you!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS ROG G551JM
    CPU
    Intel Core i7-4710HQ 2.5Ghz
    Memory
    Hynix 16GB SO-DIMM DDR3 1600mhz
    Graphics Card(s)
    nVidia GTX 860m, Intel HD 4600
    Screen Resolution
    1920x1080
    Hard Drives
    HGST 1TB SATA 3 7200rpm
    Cooling
    Opolar LC-06
    Mouse
    Logitch G7 laser mouse
    Browser
    Chrome
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,384
#4
Standard answer: drivers from laptop manufacturers are usually altered causing that the user is kind off forced to install those drivers. Other drivers may cause problems due to this alter part.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

rapidvodka

New Member
Posts
4
#5
I understand I'm asking because I game quite a bit on my laptop and some drivers are optimized for games.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS ROG G551JM
    CPU
    Intel Core i7-4710HQ 2.5Ghz
    Memory
    Hynix 16GB SO-DIMM DDR3 1600mhz
    Graphics Card(s)
    nVidia GTX 860m, Intel HD 4600
    Screen Resolution
    1920x1080
    Hard Drives
    HGST 1TB SATA 3 7200rpm
    Cooling
    Opolar LC-06
    Mouse
    Logitch G7 laser mouse
    Browser
    Chrome
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,384
#6
I understand, but stability comes before performance with BSOD issues. If the BSOD issues are gone with the ASUS drivers you can install any driver you want (preferrable none from driver update programs of course :) ), but I would recommend to create a system restore point prior installing any other driver :)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

rapidvodka

New Member
Posts
4
#7
I understand, but stability comes before performance with BSOD issues. If the BSOD issues are gone with the ASUS drivers you can install any driver you want (preferrable none from driver update programs of course :) ), but I would recommend to create a system restore point prior installing any other driver :)
I havent had any bsod issues but I havent been using my laptop that much these past few days. I'll prob just stay on the asus drivers and I created a system restore point!

Thank you for your help Axe!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS ROG G551JM
    CPU
    Intel Core i7-4710HQ 2.5Ghz
    Memory
    Hynix 16GB SO-DIMM DDR3 1600mhz
    Graphics Card(s)
    nVidia GTX 860m, Intel HD 4600
    Screen Resolution
    1920x1080
    Hard Drives
    HGST 1TB SATA 3 7200rpm
    Cooling
    Opolar LC-06
    Mouse
    Logitch G7 laser mouse
    Browser
    Chrome
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,384
#8
You're welcome :)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset