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"Asus Installation Wizard" keeps launching from apps menu


MrBlue56

New Member
Posts
1
#1
Hi, I just got an Asus R510DP-FH11 laptop (Newegg.com - ASUS R510DP-FH11 AMD A-Series A10-5750M (2.50GHz) 8GB Memory 750GB HDD 15.6" Notebook Windows 8 (64 bit)) and, after installing a bunch of updates, got Windows 8.1.

Last night I started getting a strange issue, and I can't find anything about it on google. When I bring up the start menu, scroll down to the apps menu, and move the mouse at all, it instantly brings me to the desktop where "Asus Installation Wizard" will launch and then immediately tell me that I don't have the supported hardware (even though the Asus Live Update program tells me everything is fine and up to date). I can close it, but it just happens again and again when I visit the apps menu, and ONLY when I visit the apps menu. It doesn't happen on startup or any other time.


Nevermind what the actual program is doing, I can't seem to find out how to stop it from launching. I cannot do anything in the apps menu because of this.


Hopefully someone can shed some light on this.
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1,883
#2

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#3
Hello and welcome to eightforums ,not sure why wizard is acting the way it is ,but,try right click on the app's icon and chose pin to start or taskbar if the option exist ,and see if they will then run fro, that location
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

Clintlgm

Active Member
Pro User
Lacombe, Louisiana

Posts
894
#4
Hi, I just got an Asus R510DP-FH11 laptop (Newegg.com - ASUS R510DP-FH11 AMD A-Series A10-5750M (2.50GHz) 8GB Memory 750GB HDD 15.6" Notebook Windows 8 (64 bit)) and, after installing a bunch of updates, got Windows 8.1.

Last night I started getting a strange issue, and I can't find anything about it on google. When I bring up the start menu, scroll down to the apps menu, and move the mouse at all, it instantly brings me to the desktop where "Asus Installation Wizard" will launch and then immediately tell me that I don't have the supported hardware (even though the Asus Live Update program tells me everything is fine and up to date). I can close it, but it just happens again and again when I visit the apps menu, and ONLY when I visit the apps menu. It doesn't happen on startup or any other time.


Nevermind what the actual program is doing, I can't seem to find out how to stop it from launching. I cannot do anything in the apps menu because of this.


Hopefully someone can shed some light on this.
I would uninstall the Asus Live update! that program causes plenty of problems with our G Series NB. If you need to update drivers just go to Asus Support Download page and get the ones you want
 

My Computer

System One

  • OS
    Windows 8.1 Pro MC
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus G75VW / Z97 Pro
    CPU
    Intel Core i7-3610QM / I7-4790K
    Motherboard
    Z97 Pro
    Memory
    16 GB Hyundai HTM315156CFR8C-PB PC3-12800
    Graphics Card(s)
    nVIDIA GeForce GTX 670M (GF114M)
    Sound Card
    VIA 6.0.10.1600
    Screen Resolution
    1080
    Hard Drives
    Samsung 850 Pro 256, Samsung 850 Pro 1TB
    Internet Speed
    30 down 3 up
    Browser
    Explorer 11
    Antivirus
    NIS and Malwarebytes

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#5
I would also recommend uninstalling it, I did on my ASUS K75DE. You may have to use task manager to kill the process or see if you can turn it off from the notifications area so you can access the start screen.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2