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Asus Desktop Crashes Randomly


ghanner

New Member
Posts
6
#1
OK. New to the forum so thanks in advance for any help I can get. I've run sfc /scannow and collected logs as requested. Not sure what's wrong. Only solution offered by Asus support was to do a O/S reinstall. I'd like to avoid that for obvious reasons. HD integrity check is good. I have all windows updates complete. All drivers seem to be up to date.

Anyone see anything fixable in the logs attached?
 

My Computer

System One

  • OS
    8.1

blueelvis

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#2
Hi Ghanner & Welcome to the forums ^_^,

I deeply apologize for the delay caused as we have been very busy :(

Do you mean your Desktop of ASUS brand crashes and has the Blue Screen Of Death? If yes, then the log file uploaded by you does not contain any dump files to analyse :(
Please go to C:\Windows\Minidumps\ and then ZIP up all of the dump files and then upload it as an attachment.

If not, then kindly describe your problem in more detail so that I could see what is wrong ^_^.

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
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    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
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    Intel HD 3000 B-)
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    1366x768
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    Toshiba 500 GB
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ghanner

New Member
Posts
6
#3
Hi Blueelvis,

I just remembered to check and there's nothing in C:\Windows\Minidumps\folder as it's empty.

The PC just crashed out of the blue again. When I say crashed, I mean the screen goes completely black. It then seems to do a restart, but the start screen is also black. I then have to do a hard shut down and then I finally can log in and machine resumes operating normally.

Not sure what's causing the crashing as all OS updates are done and drivers all seem current.

Anything else you can think of that I might check?
 

My Computer

System One

  • OS
    8.1

blueelvis

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#5
HI Ghanner ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffe001ca530010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff800e9e4d5c8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.
Debugging Details:
------------------

FAULTING_IP: 
nvlddmkm+1575c8
fffff800`e9e4d5c8 48ff25c1e86800  jmp     qword ptr [nvlddmkm+0x7e5e90 (fffff800`ea4dbe90)]
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
STACK_TEXT:  
ffffd000`b32f57d8 fffff800`e9986fac : 00000000`00000116 ffffe001`ca530010 fffff800`e9e4d5c8 ffffffff`c00000b5 : nt!KeBugCheckEx
ffffd000`b32f57e0 fffff800`e99868d2 : fffff800`e9e4d5c8 ffffe001`ca530010 ffffd000`b32f58c9 00000000`0000008f : dxgkrnl!TdrBugcheckOnTimeout+0xec
ffffd000`b32f5820 fffff800`e9a32644 : ffffe001`ca530010 ffffd000`b32f58c9 00000000`00000000 ffffe001`cb48c748 : dxgkrnl!TdrIsRecoveryRequired+0x1de
ffffd000`b32f5850 fffff800`e9a653fa : 00000000`00000008 ffffd000`b32f5950 ffffe001`cc3e5c70 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x3e4
ffffd000`b32f5930 fffff800`e9a1eba8 : ffffe001`cc3e5c70 ffffe001`cc3e5c70 ffffd000`b32f5ac0 00000000`00000002 : dxgmms1!VidSchiCheckHwProgress+0x1868a
ffffd000`b32f59c0 fffff800`e9a59d4a : ffffe001`cb48c000 ffffe001`cb48c001 ffffe001`cc3e5c70 ffffe001`00000000 : dxgmms1!VidSchiScheduleCommandToRun+0x448
ffffd000`b32f5b70 fffff800`e9a59d1d : ffffe001`cb48c000 00000000`00000080 ffffe001`cb6be500 ffffe001`00000000 : dxgmms1!VidSchiRun_PriorityTable+0x2a
ffffd000`b32f5bc0 fffff803`848ee514 : ffffd000`b1c8d3c0 ffffe001`cb6be500 ffffd000`b32f5c90 fffff803`8496c07d : dxgmms1!VidSchiWorkerThread+0x8d
ffffd000`b32f5c00 fffff803`8496f2c6 : ffffd000`b1c81180 ffffe001`cb6be500 ffffd000`b1c8d3c0 ffffe001`cb41b4e8 : nt!PspSystemThreadStartup+0x58
ffffd000`b32f5c60 00000000`00000000 : ffffd000`b32f6000 ffffd000`b32f0000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb
FOLLOWUP_IP: 
nvlddmkm+1575c8
fffff800`e9e4d5c8 48ff25c1e86800  jmp     qword ptr [nvlddmkm+0x7e5e90 (fffff800`ea4dbe90)]
SYMBOL_NAME:  nvlddmkm+1575c8
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME:  nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  0
[COLOR=#FF0000][U][B]FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys[/B][/U][/COLOR]
BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:0x116_image_nvlddmkm.sys
FAILURE_ID_HASH:  {c89bfe8c-ed39-f658-ef27-f2898997fdbd}
Followup: MachineOwner
---------
As we can see from the Dump file analysis, the NVIDIA Driver is causing the problem. I would suggest you to uninstall the currently installed NVIDIA Driver using the Display Driver Uninstaller from this **LINK** and then clean up the NVIDIA Drivers. Once the NVIDIA Drivers are removed, kindly install a driver version which was released few months ago and see if you are still having the problems or not.

If the problem is still not solved, I would suggest you to run the Furmark Benchmark and report back if you face any problems along with the temperatures.
FurMark Video Stress Test - free from here: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit[/quote]
What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")


Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

ghanner

New Member
Posts
6
#6
OK, before removing drivers, I ran FurMark stress test and had alarm set to 100....I opened the case and saw the fan for the video card wasn't running. I then started the test and the alarm fired as I hit 100 and presto, the machine video crashed. Perhaps the card fan is dead? Would removing the drivers and re-installing fix the video card fan?
 

My Computer

System One

  • OS
    8.1

blueelvis

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#7
OK, before removing drivers, I ran FurMark stress test and had alarm set to 100....I opened the case and saw the fan for the video card wasn't running. I then started the test and the alarm fired as I hit 100 and presto, the machine video crashed. Perhaps the card fan is dead? Would removing the drivers and re-installing fix the video card fan?
Hi Ghanner,

That means you are having the problem of Over-heating. Unfortunately, the re-installation of the drivers won't help fix a dead fan. I would suggest you to clean the fan and make sure that it is moving freely. If it still does not move, you would have to get the card replaced.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

ghanner

New Member
Posts
6
#8
Thanks BlueElvis!! I got it. Pulled the card and am running off the integrated graphics card. Ran test and that performed well. Put request for RMA into Asus. Will post update after replacement card is installed.
 

My Computer

System One

  • OS
    8.1

blueelvis

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#9
Thanks BlueElvis!! I got it. Pulled the card and am running off the integrated graphics card. Ran test and that performed well. Put request for RMA into Asus. Will post update after replacement card is installed.
You are welcome.

Keep me updated on this and if you face any further issues, do not hesitate to post back ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

ghanner

New Member
Posts
6
#10
Just want to report back that I got a new video card and all is well. It runs well and the system hasn't crashed since pulling the card which experienced a cooling fan failure.
 

My Computer

System One

  • OS
    8.1

blueelvis

OMG Debugger!
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#11
Just want to report back that I got a new video card and all is well. It runs well and the system hasn't crashed since pulling the card which experienced a cooling fan failure.
Glad to hear that the issue has been solved ^_^.

Kindly mark this thread as Solved. In case of any further problem, do not hesitate to post back ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!