When we looked into how people used email, we found some interesting patterns. It turns out that there are generally three types of people when it comes to email: pilers, filers, and purgers.
Which are you?
Different strokes for different folks. It’s a fun engineering challenge to build an email service that works well for all three types of folks.
- Piler: “I generally don’t put email into a folder or archive. I don’t delete it. I just let it pile up in my inbox."
- Filer: “I generally categorize messages by moving them into folders I’ve created or assigning labels to each message.”
- Purger: “I generally delete email after I’ve read it.”
Here’s a bit of data on how pilers, filers, and purgers tend to manage the email in their accounts.
Source: Microsoft internal
And a chart that will give you a sense as to what percentage of people are like you.
Coming up next – did you know that Hotmail has keyboard shortcuts? Did you know that you can choose between Outlook shortcuts and Gmail-compatible shortcuts? Pretty geeky, huh? I’ll talk next about how we think about those features that we geeks love and that most people never use.
Dick Craddock
Group Program Manager, Windows Live Hotmail
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