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Solved Apps stopped working


JC8865

New Member
Posts
26
#1
My apps suddenly stopped working..I downloaded and ran the app store troubleshooter and it detected 2 problems..security changes and settings..it said that it had made changes and so I restarted and still the apps don't work..I re-ran the troubleshooter again and again it said it made changes to my system..still no change.
I ran sfc/scannow and the integrity check came back normal no issues found. I can run the administrator apps...resource monitor/disk cleanup etc etc but anything else/windows store/weather/mail all don't work..anymore advice would be appreciated.


Thanks in advance.

JC

Edit: I also attempted to "refresh" the PC and it encountered a problem and couldn't complete it.
So that may be another issue I'll have to ask about.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton

Brink

Administrator
Administrator
mvp
Posts
23,454
#2

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

JC8865

New Member
Posts
26
#3
As stated in my first post already ran the troubleshooter and it found issues but nothing got repaired...it said it made changes to my PC when in fact it hadn't..I re ran the troubleshooter 3 times each time same issues came up...I also attempted a refresh and it was aborted due to a problem unknown. I will re-run it and ry and post back the issues it found.

JC
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton

JC8865

New Member
Posts
26
#4

[TD="class: title, colspan: 3"]Issues found
[/TD]

Some security settings are
missing or have been changed



Some
security settings are missing or have been changed
Some apps might not have access to required
resources

[TD="width: 90"]Detected
[/TD]
[TD="width: 20"]

[/TD]

[TD="colspan: 4, align: right"]

[/TD]

Check for missing or corrupt
files



Check
for missing or corrupt files

[TD="width: 90"]Detected
[/TD]
[TD="width: 20"]

[/TD]

[TD="colspan: 4, align: right"]

[/TD]

Service registration is
missing or corrupt



Service
registration is missing or corrupt

[TD="width: 90"]Fixed
[/TD]
[TD="width: 20"]

[/TD]

[TD="colspan: 4, align: right"]

[/TD]



This is what I get when running the troubleshooter...last issue seems fixed but first 2 remain and come back each time I run the troubleshooter.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton

Brink

Administrator
Administrator
mvp
Posts
23,454
#5
What about the other steps in the tutorial?
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

JC8865

New Member
Posts
26
#6
Windows is activated/I can get to PC Settings that all works fine/restarted numerous times/connected to Internet/signed into PC with Microsoft accct/cant get to the store so don't get any error messages/screen resolution is good/cannot clear store cache
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton

sri2000

Gone Crazy
Member
India

Posts
172
#7
How about trying to reset windows store by using wsreset.exe
 

Attachments

My Computer

System One

  • OS
    Windows 8.1 Pro Update 1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell
    CPU
    Inspiron 530S
    Motherboard
    64Bit X64 based Processor
    Memory
    4.5GB Ram
    Graphics Card(s)
    1GB - XFX ONE ATI Radeon HD 5450 - Plus Edition
    Sound Card
    Inbuilt
    Monitor(s) Displays
    Dell Monitor
    Screen Resolution
    1440*900
    Hard Drives
    1*Seagate 150gb + 1*Seagate 320gb
    Cooling
    3 x fans
    Keyboard
    Dell Analog
    Mouse
    Dell USB Mouse
    Internet Speed
    1Mbps, 100kbps Download Speed
    Browser
    Firefox
    Antivirus
    Kaspersky, Norton, Avast, Bitdefender, but Switched off

sri2000

Gone Crazy
Member
India

Posts
172
#8
and also check if UAC is enabled :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro Update 1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell
    CPU
    Inspiron 530S
    Motherboard
    64Bit X64 based Processor
    Memory
    4.5GB Ram
    Graphics Card(s)
    1GB - XFX ONE ATI Radeon HD 5450 - Plus Edition
    Sound Card
    Inbuilt
    Monitor(s) Displays
    Dell Monitor
    Screen Resolution
    1440*900
    Hard Drives
    1*Seagate 150gb + 1*Seagate 320gb
    Cooling
    3 x fans
    Keyboard
    Dell Analog
    Mouse
    Dell USB Mouse
    Internet Speed
    1Mbps, 100kbps Download Speed
    Browser
    Firefox
    Antivirus
    Kaspersky, Norton, Avast, Bitdefender, but Switched off

JC8865

New Member
Posts
26
#9
I did the win reset via the run command and that actually got the store app to open but no other apps yet work.
I also did the sfcscannow and it didn't find any errors.
The UAC is enables but its at its "default" level..I did lower it then rebooted..then changed it back to default and rebooted just to see if it would help..still the same..can at least open the store but no actual apps work yet. I can use the Administation tools tiles just no apps.
Just wanted to say I appreciate all the help.
Pretty lost as to what to try next.

JC
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton

JC8865

New Member
Posts
26
#10
Ok just thought I would try to install a new app..I tried installing ebay app and got this error. 0x800070002,I also created and tried a local acct instead of my Microsoft acct but that didn't change anything either.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton

Brink

Administrator
Administrator
mvp
Posts
23,454
#11

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

JC8865

New Member
Posts
26
#12
Steps done and answers gotten:

1 Ran the troubleshooter and already posted results/same result each time.

2 Windows is already Activated and doesn't give me an option to _re-activate.

3 PC Settings isn't broken,I can open it and get into it no problem. I did follow the steps and went to step seven for the elevated command prompt/ran that no issues with PC Settings I can get into that no problem.

4 I do not use a roxy,I have however tried the apps with the firewall and AV disabled/no change.

5 I restartd the PC and restarted Explorer both,no change apps still wont open.

6 I have signed in using both my Microsoft acct and a local acct neither one made any difference,still cannot open apps.

7 Same as above..used my Microsoft Account

8 Resolution is 1366X768 (Recommended)

9 Internet is connected and works(using laptop to post this)

10 UAC is enabled,set at default level.

11 Windows update is set in services as "Automatic"

12 I use Norton AV and it controls the firewall. I have disabled it and tried the apps,still no difference.

13 Everything is set to be trusted in the apps,also as stated in#12 disabled but no change.

14 Date and time are correct/I re-set them both just to be sure I followed each step.

15 I have 1 app that needs updating but it fails to update.

16 Followed the steps to re-register the store..store opens fine but the apps stay the same/cant use them.

17 Cleared Store cache/no change

18 App Licenses are synced and updates set to automatically download.

19 AU Install agent folder is where it is supposed to be.

20 Morphological Filtering is off in CCC.

21 Tried uninstalling and re-installing Kindle but Install failed with Error Code 0x80070002

22 Ran the sfc /scannow no issues were found.

23 The publisher is Microsoft as the apps that don't work came with the laptop Email/weather/calander etc etc.

24 System restore for some reason isn't available.

25 Have tried doing the Refresh but encounters and error and cannot be completed,doesnt give me an error code for this.


Each step was followed and no change,I click the app icon IE: Email and it moves the tile but doesn't open,no error message just doesn't open same with calander,Weather,People,Messaging,News etc etc.


JC
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton

Brink

Administrator
Administrator
mvp
Posts
23,454
#13
As a test, create a new Microsoft account and sign in to it, and see how the apps work. This will help see if it's a global issue, or just an issue in your original MS account.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

JC8865

New Member
Posts
26
#14
Created a new Microsoft Account and same issue.
Apps don't work but Admin stuff in the metro screen do/PC settings work fine.

Thanks for the replies..this is getting frustrating.:confused:
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton

Brink

Administrator
Administrator
mvp
Posts
23,454
#15

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

JC8865

New Member
Posts
26
#16
Just as a sidenote I went in and checked the system configuration..it shows as "selective start up"...I changed it to Normal start up witch loads all devices and drivers after rebooting I check it again and its back at selective start up...I have never changed it to selective start up so I'm lost as to why its stuck their. That could be one of the reasons for aps not working if it isn't loading everything it should.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton

Brink

Administrator
Administrator
mvp
Posts
23,454
#17
Nar, Selective startup has remained selected since Windows 7 for whatever reason. As long as both load items are checked under selective startup, it's essentially the same as normal startup.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

JC8865

New Member
Posts
26
#18
Thanks for the replies..started system recovery according to the tutorial but its stuck on HP software install and hasn't asked for any recovery discs yet..how long does this process usually take or can you direct me to the forumn for recovery help.

JC
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton

Brink

Administrator
Administrator
mvp
Posts
23,454
#19
If haven't already, see if the "Recovery from Windows 8" option in the HP system recovery link above may work for you. This will use the recovery partition on your hard drive instead.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

JC8865

New Member
Posts
26
#20
System recovery success..will mark as solved.
Appreciate al your help Brink!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dv6
    CPU
    AMD A10
    Memory
    6Gigs
    Browser
    IE 10
    Antivirus
    Nrton