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Solved Application Error while starting Football Manager 15

maka

New Member
I have Windows 8.1 OS 64 Bit. Whenever I tried to run Football Manager 15 game, an error window appears, saying 'A serious error encountered and the application will close' and a crash dump file is generated
The analysis of dump file using windows debugging tool is as follows:



Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.




Loading Dump File [C:\Users\MAKARAND\Documents\Sports Interactive\Football Manager 2015\crash dumps\FM 2015 v15.3.2.627042 (2015.07.29 00.41.45).dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


Symbol search path is: SRV*c:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Version 9600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Machine Name:
Debug session time: Wed Jul 29 00:41:45.000 2015 (UTC + 5:30)
System Uptime: not available
Process Uptime: 0 days 0:00:15.000
................................................................
.......................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1c6c.1fd4): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=00000000 ecx=00000000 edx=05c93040 esi=00000000 edi=0000033c
eip=77d7c4bc esp=0a47f5b0 ebp=0a47f620 iopl=0 nv up ei pl nz ac po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000212
ntdll!NtWaitForSingleObject+0xc:
77d7c4bc c20c00 ret 0Ch
0:029> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


*** ERROR: Symbol file could not be found. Defaulted to export symbols for steam_api.dll -
*** WARNING: Unable to verify checksum for helper.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for helper.dll -
*** WARNING: Unable to verify checksum for libcef.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for libcef.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for OpenAL32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for nvd3dum.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for nvumdshim.dll -
*** The OS name list needs to be updated! Unknown Windows version: 6.3 ***
GetUrlPageData2 (WinHttp) failed: 12030.


FAULTING_IP:
fm+13e88c8
017e88c8 8bbc88e0010000 mov edi,dword ptr [eax+ecx*4+1E0h]


EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 017e88c8 (fm+0x013e88c8)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 000001e0
Attempt to read from address 000001e0


DEFAULT_BUCKET_ID: NULL_CLASS_PTR_READ


PROCESS_NAME: fm.exe


ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.


EXCEPTION_PARAMETER1: 00000000


EXCEPTION_PARAMETER2: 000001e0


READ_ADDRESS: 000001e0


FOLLOWUP_IP:
fm+13e88c8
017e88c8 8bbc88e0010000 mov edi,dword ptr [eax+ecx*4+1E0h]


APP: fm.exe


FAULTING_THREAD: 00001fd4


PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_READ


BUGCHECK_STR: APPLICATION_FAULT_NULL_CLASS_PTR_READ


LAST_CONTROL_TRANSFER: from 00000000 to 017e88c8


STACK_TEXT:
00000000 00000000 00000000 00000000 00000000 fm+0x13e88c8




SYMBOL_STACK_INDEX: 0


SYMBOL_NAME: fm+13e88c8


FOLLOWUP_NAME: MachineOwner


MODULE_NAME: fm


IMAGE_NAME: fm.exe


DEBUG_FLR_IMAGE_TIMESTAMP: 551d37bc


STACK_COMMAND: ~29s; .ecxr ; kb


FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_fm.exe!Unknown


BUCKET_ID: APPLICATION_FAULT_NULL_CLASS_PTR_READ_fm+13e88c8


WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOn...2_0/551d37bc/c0000005/013e88c8.htm?Retriage=1


Followup: MachineOwner
---------
Pls help me to get this sorted out..I can run Fm 14 flawlessly on my system..
 

My Computer

System One

  • OS
    Windows 8.1

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
In the windows partition please make sure their is at least 1 dump file in windows\minidump.
If their is at least 1 dump file, please use the tool again.
Otherwise we can't help you with the crash.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

maka

New Member
Thanks for your reply..The crash dump files get saved in another folder named 'Sports Interactive' at C:\Users\MAKARAND\Documents\Sports Interactive\Football Manager 2015. There is no any folder named 'Minidump' in Windows partition. So I personally created a folder 'minidump' move the dmp files to it and uploaded the log file. Also I have uploaded a recent crash dump file. Pls. inform me whether it'll be OK or suggest alternative solution...
 

My Computer

System One

  • OS
    Windows 8.1

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Ok, I'll have a look at it and see if I can get any information.

You're sure there is no dump file in C:\Windows\Minidump? It sounds like you were looking for a non-existent folder C:\Minidump, or I read it wrong.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
As expected, the dump provided isn't the right one to solve the problem.
The program is unable to load several .dll files, but nothing you can do about it.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

maka

New Member
Thanx ..Pls inform me about the files needed to resolve this and the their location. I'll try to find them. What is the cause of this problem.tentatively..
 

My Computer

System One

  • OS
    Windows 8.1

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

maka

New Member
Ok, which type of dump file is this..is it a minidump or kernel dump. It is not getting saved into the location you mentioned...
 

My Computer

System One

  • OS
    Windows 8.1

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Please make a screen of your settings.
Because I can't guess in the wild why no dumps are getting saved in that location.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Do you have multiple Operating Systems?
Set the 'write debugging information' to kernel dump.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Yes, you don't have to choose an OS and a small dump won't give enough information if it is saved in the right directory.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

maka

New Member
So I have made the changes as suggested by you..I searched for the folder minidump in windows partition, still it doesn't get created there.But, I have attached the log file and dump file if you can find anything new.
 

My Computer

System One

  • OS
    Windows 8.1

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
You have to create the minidump folder by yourself.
With the files you provided we can't help, the dump file isn't the right one.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Slab

New Member
Since what you posted, this is either a issue with Football Manager 2015 and steam. Try reinstalling Manager first, if that doesn't work reinstall steam. If both of these don't work, then i dont know.
 

My Computer

System One

  • OS
    Windows 8 (No, not 8.1)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Graphics Card(s)
    AMD Radeon
    Sound Card
    Realtek High Def Audio, of course
    Monitor(s) Displays
    1
    Screen Resolution
    1366x720 something?
    Keyboard
    Built-in HP Keyboard
    Mouse
    Logitech M215
    Internet Speed
    Ok
    Browser
    Chrome & Firefox
    Antivirus
    Common Sense 2015

maka

New Member
Dear friends, my problem get resolved. Before going into detail let me clarify few things , firstly I'm using cracked version of FM, so no question of posting queries in official forum, secondly my laptop could run FM14, which needs same specs as of FM 15.I previously thought that, it might be some issue about authenticity of the game, but it just turned out to be a simple issue of Microsoft Visual C framework or I think so. When I re-installed FM14, and the iso has inbuilt installation of VC framework, so it installed VC framework with it, and something seems got fixed, then I ran FM 15 and Bingo...Now the game is running smoothly so far...Thanx for your efforts and support.I'll keep posting, if anything goes wrong
 

My Computer

System One

  • OS
    Windows 8.1

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