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anyone with a samsung laptop help please


sunnystaines

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Posts
102
#1
got a samsung np700 get two bleeps when opening programs and on boot up.

turned of windows default sounds did not help

turned off bleep warnings in the registry, but stuck with two bleeps on boot up, i thought startup one bleep was normal but the store says two bleeps are ok.

just wanted confirmation from another user that 2 bleeps are normal with samsung as the store did not seem too confident.

[no error messages, pc running ok, sfc & chkdsk ok, devicemanager list ok]
 

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    w7

norepli

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#2
Two beeps (especially) when opening a program or on a normal boot does not sound right to me. Are you getting two short beeps or do the beeps sound somewhat like a siren? If they sound like (standard bios) two short beeps, I would go in and reset the BIOS to defaults to see what happens. Has this been happening since you purchased the unit or did it start after a hardware upgrade (ie, adding RAM, etc)? Now, if it sounds somewhat like a siren, is your fan running a bit faster? If so, you may want to clean your vents and/or if you did any upgrading, make sure you didn't disturb any of the components while doing so. I'm not sure I understand the "turning-off" of the sounds in the registry when opening programs but, if this has been going on since day one, I would take a trip back to the store and have the rep do a "two-beeps is OK" demonstration for me. You might also want to check your event viewer for errors and warnings when you open a program (even though you have disabled the sounds in the registry). Good luck.
 

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  • OS
    Windows 8
    Computer type
    PC/Desktop

norepli

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#4
Unfortunate; however, I think your best bet is to revisit the store you bought it from and get them to do that "two beeps is OK test" and because it is so new, I wouldn't mess with it too much. However, I don't think that beeps when opening any program would be acceptable in my book! Sorry I couldn't help. Good luck and let us know how you make out if you visit the store.
 

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    Windows 8
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sunnystaines

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102
#5
tried the store again they listened to bleeps over phone now say duff motherboard will exchange on friday spending today wiping clean copying docs etc fri night will be hours oninstall updates software etc at least i know my way arond w8 better this time
 

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archie123

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78
#6
All bios versions give one short beep on post to indicate a healthy system. Depending on the bios version two beeps ould mean differant things. For example AMI bios indicates a memory error with two short beeps , Award bios indicates post failiure but as your booting to windows id assume it was a memory issue. At least they recognise an issue and their sorting it for you :)
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model Number
    Toshiba Satellite
    CPU
    i5
    Memory
    8gig DD3 1600
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    integrated realtech with Harmon/Kardon speakers 3D SRS Premium sound

norepli

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#7
tried the store again they listened to bleeps over phone now say duff motherboard will exchange on friday spending today wiping clean copying docs etc fri night will be hours oninstall updates software etc at least i know my way arond w8 better this time
Glad to hear they are willing to fix this for you!
 

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archie123

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#9
^^^cant have been pc world then..........unless you paid for "extra cover" ;)
 

My Computer

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  • OS
    Windows 8
    System Manufacturer/Model Number
    Toshiba Satellite
    CPU
    i5
    Memory
    8gig DD3 1600
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    integrated realtech with Harmon/Kardon speakers 3D SRS Premium sound
#10
Glad to hear you got it sorted. Sometimes Laptops come off the assembly line defective, it happens. Again glad you are all squared away.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
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    System Manufacturer/Model Number
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
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    Gigabyte GA-MA790X-DS4
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    G-Skill 8 GB PC 8500
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    Thermaltake OverSeer RX 1 fulltower
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    Cooler Master Hyper212 120mm
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    Razor DeathAdder 3.5

SIW2

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5,360
#12
Yep John Lewis know how to look after their customers. They don't jerk them around.

They sometimes give an extended guarantee as part of the purchase - usually even better than your stautory rights under SGA.
 

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sunnystaines

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102
#13
the plot changes
the replacement now getting these bleeps too, tried live chat samsung support who said they are ok,i said the bleeps opening programs is annoying told me to mute them its a bios setting. but no trace in the bios went back to support now told that samsung hide some of the bios settings and to take it to a support centre to be unlocked cannot understand why i have to take a brand new laptop to a service centre to have the bios unlocked when i have just bought it, i know to unlock the bios it is just a couple of double keys to press why would he not tell me them or why is it locked.
 

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    w7

archie123

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78
#14
I got a laptop from pc world that was faulty , they said because i wasnt paying 12 quid a month for their "tech guy" support (ive repaired a few pc's that have been "fixed" by their tech guys) I wasnt covered for an exchange and had to send it off and it would be back within the month......I expalined it was faulty from the get go and ive only had it about 16 hours but they were not having any of it. After explaining to the spotty oink that if he didnt get me the manager i would shove the laptop where the sun dont shine (not my exact words but he got the message). Anyhoo after an hours arguing with the deputy manager (it was sunday) i was told to come back Monday when i did get an exchange but no apology and no refund for the 50 miles there and back to sort it.

I did have to restrain myself though when he handed me my replacement laptop and said if i pay 12 quid a month i will get an instant exchange if it happens again..............He's lucky to be alive!! ;)

I mailed their head office and got an apology but no vouchers (i only complained cos i thought id get vouchers ha ha) I wont use pc world anymore..
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model Number
    Toshiba Satellite
    CPU
    i5
    Memory
    8gig DD3 1600
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    integrated realtech with Harmon/Kardon speakers 3D SRS Premium sound