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AMD driver error "INF file was not found"


Moodkiller

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New Zealand

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34
#1
Hi there

I am trying to install the latest Beta drivers (13.6) released by amd for my HD7850, and during the installation period, the wizard gets up to the point where it starts to install the driver, and then comes up with the following error "Driver install: the INF file was not found"

I have gone through the proper installation method by using Driver sweeper/fusion to remove all related AMD components, restarted, then used ccleaner to scan the registry and fixed all found solutions, restarted once again, and then ran the AMD exe file of the latest beta drivers.

I used all default options and locations that the wizards suggests.

It should also be noted that I have been using microsoft's default driver as the previous version of amd drivers (13.4) also gave the same error.
 

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Dude

Active Member
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403
#2
Moodkiller, try using the AMD removal tool.

AMD Catalyst Un-install Utility

I am not sure if it will work with Windows 8, but it's worth a try if it helps.
 

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Moodkiller

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New Zealand

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34
#3
Hey Dude,

Thank you for the suggestion, I gave it a try with no luck unfortunately
 

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System One

  • OS
    Windows 8 pro
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    i7 920 @2.67Ghz
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    MSI x58m
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    8Gb Corsair XMS3
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Dude

Active Member
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403
#4
Okay, found this on Toms Hardware

Can you see BIOS post screen ? If you can, then your gfx card installation is good.

Do you have Display Adapter and Standard (Generic) VGA card entry in Device Manager under Display Adapter ?

You should have this entry. Then you can follow this procedure to insall your VGA card drivers: When you tried to install Ati CCC, the big .exe file created a folder in C:\, your boot drive, named Ati or AMD. In this folder is another folder named Support. In this folder there may be another folder or Ati CCC installation files and folders. Here there is a folder named Packages. In Packages you have Drivers folder. In Drivers folder you have Display folder. In Display folder you have another folder W76A_INF or a similar name. This is the folder that contains actual Display Drivers. Please note the name and path of this folder.

Now go to Device Manager\Display Adapter\Standard(Generic) VGA card. You should use Update drivers method and show the path to the folder you have noted above.

This will install the drivers for your gfx card. Now you can reinstall Ati CCC 10.8 to install Catalyst Control Center.

Starting with CCC 10.4, I have always received an error message for my Ati Radeon HD5770 that the INF FILE WAS NOT FOUND and driver installation failed. Since then, I have been using this method to install CCC. It was the same for CCC 10.5, CCC 10.6, CCC 10.7 and CCC 10.8. Prior to CCC 10.4, when I clicked the big .exe file (about 70 MB), Ati drivers and catalyst control center installed properly.

Hope this helps.
Source
 

My Computer

System One

  • OS
    W10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dude
    CPU
    Intel(R) Core(TM) i5-3570K CPU [email protected] 4.5 GHZ Turbo
    Motherboard
    MSI Z77MA-G45 (MS-7759)
    Memory
    8.00 GB DDR3 1600Mhz
    Graphics Card(s)
    PNY GTX 760
    Sound Card
    Realtek High Definition
    Monitor(s) Displays
    Dell S23O9W, HP L1710
    Screen Resolution
    DELL-1920 x 1080 HP-1280 x1024
    Hard Drives
    Crucial m4 256 SSD WD 7200RPM 500GB
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    Seasonic X650 Gold
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Mark Phelps

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#5
Moodkiller: Dude's instructions were what I had to use to get AMD drivers installed on my Win8 Pro PC. I ran their installer, and while it didn't error out like it did for you, it didn't succeed either. Forcing the driver install by selecting the "...INF" folder worked for me and now I have AMD drivers running.

Good Luck
 

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Moodkiller

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New Zealand

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34
#6
Dude: I gave what you found a try, with once again no luck!! When Windows tries and installs the driver from the INF file, it says that it cant update it because of an "Access denied" error?? I also tried the other 3 INF files in that same location, all having the same error.

Mark: Hi there, when you say you tried Dude's steps and it helped you fix the problem, are you referring to the manual installation of the drivers through device manager? or the previous method with the uninstall utility from AMD? Did you also get an access denied when trying to manually install the drivers? (I know you said that it works now, but at any time during your installation, did you get that error?) and finally what graphics card do you have? :) sorry for the lots of questions xD
 

My Computer

System One

  • OS
    Windows 8 pro
    CPU
    i7 920 @2.67Ghz
    Motherboard
    MSI x58m
    Memory
    8Gb Corsair XMS3
    Graphics Card(s)
    Sapphire HD5870
    Hard Drives
    1x Samsung 830 128Gb
    3x Samsung 500Gb
    Cooling
    Coolermaster 212 Hyper Evo

Dude

Active Member
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Posts
403
#7

My Computer

System One

  • OS
    W10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dude
    CPU
    Intel(R) Core(TM) i5-3570K CPU [email protected] 4.5 GHZ Turbo
    Motherboard
    MSI Z77MA-G45 (MS-7759)
    Memory
    8.00 GB DDR3 1600Mhz
    Graphics Card(s)
    PNY GTX 760
    Sound Card
    Realtek High Definition
    Monitor(s) Displays
    Dell S23O9W, HP L1710
    Screen Resolution
    DELL-1920 x 1080 HP-1280 x1024
    Hard Drives
    Crucial m4 256 SSD WD 7200RPM 500GB
    PSU
    Seasonic X650 Gold
    Case
    Zalman Z12
    Cooling
    Antec Kuhler 920
    Keyboard
    Logitech
    Mouse
    MSI DS100 Interceptor
    Internet Speed
    50 down 5 up
    Browser
    Chrome, IE 11
    Antivirus
    Windows Defender
    Other Info
    Logitech X-620 Speakers

Mark Phelps

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#8
Mark: Hi there, when you say you tried Dude's steps and it helped you fix the problem, are you referring to the manual installation of the drivers through device manager? or the previous method with the uninstall utility from AMD? Did you also get an access denied when trying to manually install the drivers? (I know you said that it works now, but at any time during your installation, did you get that error?) and finally what graphics card do you have? :) sorry for the lots of questions xD
I manually installed the drivers through Device Manager --> Update Driver by selecting the INF folder. I did not run the uninstall utility from AMD. I did not, at first, appear to work as I got an error popup, but almost immediately, the screen went black -- and the PC restarted. But when I got back into Win8, the screens looked OK, when I checked Device Manager, I saw the driver had been changed from MS WDDM to ATI Radeon HD 4290, and I was then able to open CCC and see the entries that I used to see back in Win 7. Graphics chip is onboard HD 4290.
 

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Moodkiller

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#9
I manually installed the drivers through Device Manager --> Update Driver by selecting the INF folder. I did not run the uninstall utility from AMD. I did not, at first, appear to work as I got an error popup, but almost immediately, the screen went black -- and the PC restarted. But when I got back into Win8, the screens looked OK, when I checked Device Manager, I saw the driver had been changed from MS WDDM to ATI Radeon HD 4290, and I was then able to open CCC and see the entries that I used to see back in Win 7. Graphics chip is onboard HD 4290.
Thanks for all the info Mark. Im glad this actually worked for you as I have heard that this sometimes does and doesnt, hence in my case it doesnt.

Moodkiller, can you try a restore to an earlier point and try again, or a refresh

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html
I gave this a try, with still no luck!! I did both the restore and the fresh install of windows. Got the same two errors, Access denied and Driver install: The INF file was not found. I have also sent a "bug" report to AMD, but not to sure what will come of that -__-Thank you once again.
 

My Computer

System One

  • OS
    Windows 8 pro
    CPU
    i7 920 @2.67Ghz
    Motherboard
    MSI x58m
    Memory
    8Gb Corsair XMS3
    Graphics Card(s)
    Sapphire HD5870
    Hard Drives
    1x Samsung 830 128Gb
    3x Samsung 500Gb
    Cooling
    Coolermaster 212 Hyper Evo

Mark Phelps

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#10
The INF file was not found.
In my case, there is folder named "W8_INF" and it is buried under C:\AMD\Support\13-1-legacy_vista_win8_32_dd_ccc\Packages\Drivers\Display\

When I did the install, I copied this path into the panel where it give you the opportunity to browse for an .inf file. It's important you copy the whole path, including the W8_INF directory, not browse into that directory and select an inf file.

Inside that directory are a bunch of .cat, .inf, and .msi files. The installer will know which one to select, don't select one manually yourself.
 

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Moodkiller

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New Zealand

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#11
In my case, there is folder named "W8_INF" and it is buried under C:\AMD\Support\13-1-legacy_vista_win8_32_dd_ccc\Packages\Drivers\Display\

When I did the install, I copied this path into the panel where it give you the opportunity to browse for an .inf file. It's important you copy the whole path, including the W8_INF directory, not browse into that directory and select an inf file.

Inside that directory are a bunch of .cat, .inf, and .msi files. The installer will know which one to select, don't select one manually yourself.

Alright, well I gave this a try as you suggested but unfortunately that still returns the same error saying that the Access is denied. . .
 

My Computer

System One

  • OS
    Windows 8 pro
    CPU
    i7 920 @2.67Ghz
    Motherboard
    MSI x58m
    Memory
    8Gb Corsair XMS3
    Graphics Card(s)
    Sapphire HD5870
    Hard Drives
    1x Samsung 830 128Gb
    3x Samsung 500Gb
    Cooling
    Coolermaster 212 Hyper Evo