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All network adapters missing from device manager (Surface Pro 3 i5, Windows 8.1 Pro)


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The wifi suddenly stopped working on my Surface Pro 3 so I ran Windows Network Diagnostics. Result: "Windows could not find a driver for your network adapter."

I went to Device Manager. Network devices weren't there so I clicked "Show hidden devices." This revealed the network devices, but most of them were grayed out. I updated the driver for each device, but they were all up to date. I restarted the computer, but nothing changed.

I then uninstalled the network drivers, hoping to refresh everything. Restarting the computer didn't bring them back and neither did clicking "Scan for hardware changes."

I tried disabling and enabling wifi in BIOS, but no luck there either.

I tried downloading and installing drivers from MS (Download Surface Pro 3 from Official Microsoft Download Center), but that didn't change anything.

Network adapters are still not showing up in device manager and I can't think of anything else to try.

Any ideas? Thanks!

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    System Manufacturer/Model
    Surface Pro 3 i5

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