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Solved activation


franka

Member
Member
Posts
33
#1
Hi
I have been running Windows 8, with media pack, in 32 bit mode for the last two months without problems.

I have now done a clean install with formatted drive of windows 8 in 64 bit mode. All went well and activation was a success. However the USB network adapter is giving serious problems and a suitable driver appears not to be available. Briefly the whole system locked up and I did a reinstall, which was successful. Trying to find a suitable driver again caused problems so the USB adapter was taken out and a refresh done. The network was then cable connected, which is okay. However on trying to activate it now returns that the activation key is in use on another computer and I have to buy another key. It wont give me the option to activate by phone.

I understood you could reinstall as many times as needed on the same computer, or does changing from 32 bit to 64 bit override that. If so how come I have done the exact same thing on my laptop with no problems. Unless anyone can suggest an answer I guess it is a call to customer support. I would appreciate your views.
 

My Computer

System One

  • OS
    Windows 8 PRO
#2

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

mikekoz

Member
Member
Posts
31
#3
Hi
I have been running Windows 8, with media pack, in 32 bit mode for the last two months without problems.

I have now done a clean install with formatted drive of windows 8 in 64 bit mode. All went well and activation was a success. However the USB network adapter is giving serious problems and a suitable driver appears not to be available. Briefly the whole system locked up and I did a reinstall, which was successful. Trying to find a suitable driver again caused problems so the USB adapter was taken out and a refresh done. The network was then cable connected, which is okay. However on trying to activate it now returns that the activation key is in use on another computer and I have to buy another key. It wont give me the option to activate by phone.

I understood you could reinstall as many times as needed on the same computer, or does changing from 32 bit to 64 bit override that. If so how come I have done the exact same thing on my laptop with no problems. Unless anyone can suggest an answer I guess it is a call to customer support. I would appreciate your views.

I think the 32 and 64 bit versions are two separate pieces of software with 2 separate serials. Are both versions on your disk?
 

My Computer

System One

  • OS
    Windows 8

franka

Member
Member
Posts
33
#4
Hi
The upgrade version comes with both 32 and 64 bit installation discs, and one serial key to install either version.
 

My Computer

System One

  • OS
    Windows 8 PRO

mikekoz

Member
Member
Posts
31
#5
I cannot look for it right now, but there is information on the web on how to get by this problem by changing something in the registry. Do a Google search on "Activating Windows 8" and you will probably find it. If I have some time later on, and I find the registry solution, I will respond to the thread again. I just ran into a problem kind of like yours, but I was reinstalling Win8 Pro on another laptop after removing it from the one I originally installed it on. Microsoft still thought the original installation was still in place. In my case however, I was able to use the automated activation over the phone.
 

My Computer

System One

  • OS
    Windows 8

franka

Member
Member
Posts
33
#6
All sorted.

I downloaded the Belkin driver for Windows 7 and ran it in compatability mode for Windows 7. So far no problems.

I was on the phone to MS support in India for nearly two hours but in the end activation was achieved.

I suspect that the underlying problem was that I formatted the disc, with an external utility, and then did a custom clean install from the upgrade disc, but I don't know and support didn't say. The end result was that after close on two hours they re-enabled the key and activation was a success. The key for the Media Pack was lost forever and I had to use a spare key to reinstall.

I am now cautiously happy.
 

My Computer

System One

  • OS
    Windows 8 PRO

franka

Member
Member
Posts
33
#7
Hi

been running for the last two weeks with no problems.

Thanks for all who responded and a big thanks to MS support for their help.

Regards
 

My Computer

System One

  • OS
    Windows 8 PRO