Acer ES 15 failure to login to my account

Kassi

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I have a Acer laptop ES 15, and I can not login to my account. But it has me logged into a temporary profile and to log out and back in can help. Now I've done this many times and it did work. But I really don't want todo a factory reset because I don't have a way to back up all my Autodesk files and programs or any of my other stuff so any help would be amazing and I'm sorry if this is the wrong area for this problem this is my first time here.
 
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