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Denzel D
Microsoft Answer Tech
Hi, thanks for visiting Answer Desk! I'm Denzel D.
4:22 pm
Denzel Here Sophy Thomas
4:22 pm
Hello Sophy.
4:22 pm
How are you today?
4:22 pm
Getting Better
4:23 pm
I was in a chat with your collegue
4:23 pm
but missed the window
4:23 pm
he send me a link, but im not able to see the link
4:23 pm
Oh my! I do apologize if you have been disconnected from the other agent. Let me make it up to you.
4:24 pm
ok
4:24 pm
No worries, I will do my best to find the best resolution for your issue.
4:25 pm
I bought and acer laptop last week
4:25 pm
for my office requirement, I had to load Linux into the new system, I thought I can get back to windows after the project is over
4:26 pm
unfortunately all that I downloaded ISOs are not taking up the product key'
4:27 pm
What was your original OS?
4:27 pm
acer laptop came with Windows 8.1 single language with BING
4:27 pm
I have the product key but none of the ISOs downloaded from MS site is taking up that key
4:28 pm
Are you using the product key to the same computer where your original Operating System is?
4:29 pm
yes...
4:29 pm
same computer
4:29 pm
And your product key is not working?
4:30 pm
none of the OS I downloaded from Microsoft is acceopting that key
4:31 pm
accepting'"
4:31 pm
If your windows OS is 8.1 when you bought your computer, it shouldn't need the key to activate. its because windows 8.1 product key is already embedded to the computer.
4:33 pm
yes my problem is I am not able to find the win 8.1 single language with BING iso
4:34 pm
shall I give you the Product key to verify?
4:34 pm
your collegue has given me a link to download the iso, unfortunately the chat window got closed
4:35 pm
4:35 pm
I also have a link here where you can download the ISO for 8,1
4:37 pm
will that work with my product key.. I have already downloaded iso's from MS site and none of those iso's is takeing the embedded proct key
4:38 pm
product'
4:38 pm
You can just skip it when it is asking you to put your key. It will or it should be activated automatically since it is an Windows 8.1 when you bought that computer/
4:39 pm
Brother I skipped it and tried but its not getting automatically activated
4:43 pm
I need a link to download WIN 8.1 Single language with BING
4:44 pm
can you please verify my product is validated with Microsoft?
4:45 pm
Here try this
Windows 8. Single Language with Bing ISO - Microsoft Community
4:45 pm
Yes may I have your product key?
4:45 pm
yes
4:49 pm
X4545-9g23-w121h-743dy-prXXX (Masked)
4:50 pm
let me check on that.
4:53 pm
ok
4:54 pm
okay I see you key here now. it is a valid product key.
5:00 pm
so give me a proper and suitable ISO link so that I can download it and use it please
5:02 pm
The link you send me clearly shows the WIN 8.1 Single language with Bing will not work
5:03 pm
Have you tried it already?
5:04 pm
yes
5:04 pm
this link will not work for WIN 8.1 Single language with Bing
5:05 pm
The Windows Media Creation Tool Supports:
•Windows 8.0SL OEM/Retail
•Windows 8.1SL OEM/Retail
•Windows 8.0 OEM/Retail
•Windows 8.0N OEM/Retail
•Windows 8.0 OEM/Retail
•Windows 8.1N OEM/Retail
•Windows 8.0 Professional OEM/Retail
•Windows 8.0 ProfessionalN OEM/Retail
•Windows 8.1 Professional OEM/Retail
•Windows 8.1 ProfessionalN OEM/Retail
•Windows 8.1 Professional with Media Centre Retail
It does not Support:
•Windows 8.1 with Bing OEM
•Windows 8.1SL with Bing OEM
5:06 pm
Okay so what I see here on our system, there is no windows 8.1 with bing that you can download through the net. you can only get that when you bought a computer, its just a Free version of windows 8.1.
5:10 pm
if its free version why cant we download it
5:10 pm
I have paid for the laptop including the licence ...as confirmed by you the product key is valid and authentic'
5:11 pm
Because you can only get those on the OEM only
5:11 pm
you mean to say there is no other go for activating my laptop back to win 8.1
5:12 pm
You can just do the clean install and buy a new key for that. or you can contact the manufacturer of your computer.
5:15 pm
So y don't you let the common public know that you are selling a monopolistic product to OEM's so that any support needed you buy a new product key
5:15 pm
that's additional cost which not affordable by me or many of the poor customers
5:16 pm
I do apologize for that, I know its so much have to cost you. But that's the only way or the only solution to fix the issue.
5:18 pm
this is tooo sad to know ....
5:19 pm
a company like Microsoft create products like this to make customers fall prey for it
5:19 pm
atleast warn the clients before buying Single language with BING
5:20 pm
I do apologize for that.
5:21 pm
it doesn't mean anything
5:21 pm
So will there be anything else I can assist you with?
5:22 pm
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The synopsis is if you have got or going to have a WIN 8.1 Single Language with BING and you don't have a recovery disc....you r XXXXXX
Now iam in look out for any one using ACER Laptops with same OS ....at least try a recovery disc from that.... or...????