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9 Cell Battery Not Being " Detected" Windows 8.1


TGSoldier

New Member
Posts
9
#1
So I made a post over on seven forums but I was told to bring it over here...

I have a Dell Vostro 3650 running Windows 8.1 The battery was giving me about 30 minutes battery life so I bought a new, 9 cell, OEM battery.The "Probl

em" with the 9 cell battery is that it seems that Windows 8 is not really detecting the battery? I'm not sure. It will only tell me "unknown time remaining". It will not give me a notification of when the battery is going to die (Except the physical red button lighting on the front of the computer).

In terms of battery life, the battery works fine. I get hours and hours of battery life so I know the battery is functioning properly. In the BIOS, it is detected as battery performing regularly. I don't know why it is not showing the time. I tried uninstalling the Microsoft ACPI drivers in device manager and rebooting but nothing changed. I was a able to SHORTLY borrow a similar laptop to mine, but running windows 7. The time remaining was being displayed.

My Bios version is on the latest version. Why is this happening

The Battery was bought directly from DELL.

I have tried calibrating the battery. How to Calibrate Your Laptop

I downloaded a program called battery bar... And while not perfect, the program is able to give me estimated time remaining.. Length of time the laptop has been on battery. Why can this program do it, but windows cannot?
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell
    CPU
    i7-3612QM @2.10GHz
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD 7670M

KYHI

Well-Known Member
Pro User
Posts
2,739
#2
do you have dell quickset installed?
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

TGSoldier

New Member
Posts
9
#3
No I don't . Should I install it?
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell
    CPU
    i7-3612QM @2.10GHz
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD 7670M

KYHI

Well-Known Member
Pro User
Posts
2,739
#4
you can try it

I assume you tried running the battery all the way down? and recharging it
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

TGSoldier

New Member
Posts
9
#5
I did try running it down and recharging.

I installed quickset. On install I got an error message stating the battery needs to be changed... However, I've been on battery life for the last four hours... So I know the battery is working fine... If I try to open "Dell Extended Battery Life Options" in power management, it crashes with "Battery Meter has stopped working"

Problem signature:
Problem Event Name: APPCRASH
Application Name: Battery.exe
Application Version: 10.15.26.3
Application Timestamp: 5215fad3
Fault Module Name: Battery.exe
Fault Module Version: 10.15.26.3
Fault Module Timestamp: 5215fad3
Exception Code: c0000094
Exception Offset: 000000000000c3d7
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 253f
Additional Information 2: 253f271b94add2e4bd7deeaad6556ec6
Additional Information 3: 7de5
Additional Information 4: 7de5bb9ab1e43ada96f8562e7409c651
Read our privacy statement online:

Windows 8.1 and Windows Server 2012 R2 privacy statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:

C:\WINDOWS\system32\en-US\erofflps.txt


I dual boot with windows 10 TP and I get the same problem on that OS...
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell
    CPU
    i7-3612QM @2.10GHz
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD 7670M

TGSoldier

New Member
Posts
9
#6
Screenshot (15).jpg

Screenshot attached :(
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell
    CPU
    i7-3612QM @2.10GHz
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD 7670M

KYHI

Well-Known Member
Pro User
Posts
2,739
#7
I would be contacting Dell about the battery and a replacement
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

TGSoldier

New Member
Posts
9
#8
Should I really? The battery life is good and it is detected in Windows 7...

I will see if I can borrow that laptop again and install dell quickset and see what it says...
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell
    CPU
    i7-3612QM @2.10GHz
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD 7670M

TGSoldier

New Member
Posts
9
#9
Quickset on the windows 7 laptop shows battery as working normally/battery healthy etc....

soo.... :/
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell
    CPU
    i7-3612QM @2.10GHz
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD 7670M

KYHI

Well-Known Member
Pro User
Posts
2,739
#11
what dell have to say?
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

TGSoldier

New Member
Posts
9
#12
I have not contacted them as yet..... I don't know if I should..
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell
    CPU
    i7-3612QM @2.10GHz
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD 7670M

TGSoldier

New Member
Posts
9
#13
Fast forward three months where I've been using the Windows 10 TP.

On build 10074 right now and for some reason, the build shows the battery percentage with the time remaining....

Battery is still working fine. Just thought I would post an update...
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell
    CPU
    i7-3612QM @2.10GHz
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD 7670M