Not all IT staffers are like what was mentioned on the article. Though I had to admit, there are IT's who would rather stick to old methods that they think works for them anyway without bothering more time on learning setting up something new for the company but there are those who do embrace the new.
For me, I would try something new because we have to improve and the only direction is to try and be better but if this does not make things easier and if it would cost more (like implementing new Windows 8 machines on a company), then its only fair to stick with something a bit old but does the job done until a newer, cheaper and easier solution comes along that is worth every dime spent on it. An IT guy should be fired and replaced if he just sucks on the job not because he resisted something that does not guarantee a better IT platform and would cost money and time anyway.
The article said users should come to work to use applications, not configure them but I think they do need to configure applications by themselves from time to time. IT guys also have to consider the skills of the workers and they know that new things do not always turn up easier for these guys. And if I was the IT guy and I had to spend time learning something for myself AND training the workers, this makes it harder for both of us on the starting phase. And if a computer breaks down, an IT guy should always be around to fix that especially on a huge office where this is very common. And if installing a free Start button and Start menu alternative on a Windows 8 unit makes it a lot easier and beneficial for many of the non tech guys, then that's even a reason to have an IT guy in the first place because they are the ones who are likely to know about those. Imagine an angry boss having trouble working on a new Windows 8 laptop because of the Modern UI. He's got nobody to fix that for him and out of disappointment, combined with other pressures, his mood has gone bad and now he would divert his anger towards any unlucky soul left in the office. A cool IT guy would have made hell less hotter.
And the author mentioned "cloud" services in a positive fashion and have even said that an admin never even touched a cloud service? Surely many have, but mostly for themselves actually, not for the company. We IT's know that you always have a data security risk if you use "cloud" services and without Internet connection, they are useless anyway so they would be written off in offices who don't have Internet and even the cloud services need human intervention of someone professionally skilled to configure them. And maybe the author assumes that the common workers know more about "cloud" services than IT guys? You gotta be kidding.
I think the author has written this as a blow towards the many IT admins and staff who have helped resisted the adoption of Windows 8 and cloud services on their companies and offices. Its not being very biased towards IT people.