Solved 1/2 of our staff are getting BSOD on logg off, shutdown, or restart

[avatario]

appears to only happen after the pc runs for an hour or more, a fresh restart i can do over and over w/o error.

 

[axe0]

Hi avatario,

Welcome to 8Forums


Sorry for the delay in response.

Please run driver verifier using the following settings for 48 hours.

• Special Pool
• Force IRQL checking
• Pool Tracking
• Deadlock Detection
• Security Checks
• Miscellaneous Checks
• Power framework delay fuzzing
• DDI compliance checking

Warning: driver verifier can cause boot issues and/or performance issues.

• Make sure that you have recovery media, if needed you can create it.
• Configure a restore point prior enabling driver verifier.

Resetting driver verifier options (recommended in this order)

1. In normal mode open an administrator command prompt and enter the below command
2. In safe mode open an administrator command prompt and enter the below command
3. On 3 boot failures, you'll boot automatically to the recovery options,
   • click Troubleshoot
   • go to the advanced options
   • choose command prompt
   • enter the below command
4. Boot with the recovery media, see above 4 steps in option 3.
5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier

verifier /reset

Crashed when running driver verifier

1. Reset driver verifier
2. Boot in normal mode if necessary
3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs

 

[avatario]

Thank you,

I will apply these settings for a user this afternoon, and report back in 48 hours.

 

[avatario]

Nothing reported by verifier.

Disabling all startup items and non-microsoft services did make the BSOD go away
However, the user needs some of the items to run.

Did you need me to upload additional information?

 

[axe0]

Only if there are crashes.

 

[avatario]

found the problem, the phone software needed updated, thank you!

 

[axe0]

How did you find that out?