• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved 1/2 of our staff are getting BSOD on logg off, shutdown, or restart


axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,372
#2
Hi avatario,

Welcome to 8Forums :)


Sorry for the delay in response.

Please run driver verifier using the following settings for 48 hours.
  • Special Pool
  • Force IRQL checking
  • Pool Tracking
  • Deadlock Detection
  • Security Checks
  • Miscellaneous Checks
  • Power framework delay fuzzing
  • DDI compliance checking


Warning: driver verifier can cause boot issues and/or performance issues.


Resetting driver verifier options (recommended in this order)
  1. In normal mode open an administrator command prompt and enter the below command
  2. In safe mode open an administrator command prompt and enter the below command
  3. On 3 boot failures, you'll boot automatically to the recovery options,
    • click Troubleshoot
    • go to the advanced options
    • choose command prompt
    • enter the below command
  4. Boot with the recovery media, see above 4 steps in option 3.
  5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier
Code:
verifier /reset


Crashed when running driver verifier
  1. Reset driver verifier
  2. Boot in normal mode if necessary
  3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

avatario

New Member
Posts
4
#3
Thank you,

I will apply these settings for a user this afternoon, and report back in 48 hours.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell

avatario

New Member
Posts
4
#4
Nothing reported by verifier.

Disabling all startup items and non-microsoft services did make the BSOD go away
However, the user needs some of the items to run.

Did you need me to upload additional information?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,372
#5
Only if there are crashes.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,372
#7
How did you find that out?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset