es603

i have been trying to get the es603 reader to be recognized by windows for the last 4 months, i have installed versions: 3.5.1.0, 3.4.29.0, 3.2.13.0 and still nothing works. they install fine but in device manager i get the following message: "This device is not working properly because Windows...

I have a Sager NP8651 / Clevo P650SE laptop running Windows 8.1 64-bit and while all other hardware works the fingerprint reader does not no mater which driver i use from the Clevo OEM site. what files do i need to upload or report to linclude to help this get resolved. I have contacted Sager...