Windows 8 and 8.1 Forums


virus -can't access drives, or install. Can't restore.

  1. #11


    Posts : 11
    Windows 8.1


    I tried a number of key combo's to get into safe mode, I just get a high pitched screaming note until I restart ...but I didn't try f12. thnx. i'll try.

    yes, HP laptop.

      My System SpecsSystem Spec

  2. #12


    search the model of your HP laptop.. like "HP 202se" or whatever you have and google recovery buttons etc..
      My System SpecsSystem Spec

  3. #13


    Posts : 11
    Windows 8.1


    k, tried recovery from start up menu (f11 tap...) but it failed once I got to the file backup section as no files were found on C:\. I tried a few times. Neither would recovery run by bypassing backup as "no recovery image was found." Also failed to reset, and refresh.

    Also, I tried running the program IsoToUSB from an ext. drive ,to burn the image onto another ext. drive, but the program wouldn't even run there.
      My System SpecsSystem Spec

  4. #14


    did you have system restore on before this virus??

    you also should try to get the name of the virus to google how to clean it if possible.. perhaps google locked out of c drive virus..

    and put the errors in you are getting in google..
      My System SpecsSystem Spec

  5. #15


    Posts : 11
    Windows 8.1


    yes, had restore running regularly.

    Here's what I get when trying to DL a program in Google Chrome.

    Click image for larger version
      My System SpecsSystem Spec

  6. #16


    Posts : 11
    Windows 8.1


    though google chrome does allow Netflix playback, where as Explorer hasn't allowed playback since the virus hit.

    ....oh, btw,, I don't know how to reproduce the error msg, but initially after infection I got a couple warnings, while using Explorer, stating that my laptop had been infected with malware and that my personal info was vulnerable.
      My System SpecsSystem Spec

  7. #17


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Go through the steps at the Majorgeeks.com Malware Forum on the post titled "Read me first." Over at bleepingcomputer.com, look for Farbar. There is a tool in his set that may fix this permission problem if the guide at MG does not work.
      My System SpecsSystem Spec

  8. #18


    Most of the utilities at bleeping computer will try to fix as well

    Head over there
      My System SpecsSystem Spec

  9. #19


    Posts : 11
    Windows 8.1


    Great. Thnx guys. It's a Sunday so I should have plenty of time to work on it.

    Thanx again.
      My System SpecsSystem Spec

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virus -can't access drives, or install. Can't restore.
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