Windows 8 and 8.1 Forums


  1. #1

    Posts : 13
    Windows 8 Pro


    I have Kaspersky and when I allowed it to run unabated, it would go into a loop when I would start MS Outlook. I reported the problem to Kaspersky Tech Support and they told me to disable the email portion and that there would be a fix out in May. It is now June and no one at Kaspersky seems to know anything when I just talked to them. Anybody have any suggestions? Thanks and make sure that you have a great day!

      My System SpecsSystem Spec

  2. #2

    Posts : 124
    Windows 8 Pro 64-Bit

    Your best bet is their forums. This sounds like an issue that's Kaspersky specific. Have you considered a different Anti Virus? Otherwise keep contacting their tech support, last I checked it's not free. That usually qualifies you for free tech support which is such a valuable tool.
      My System SpecsSystem Spec

  3. #3

    Posts : 79
    Windows 8.1

    This is a known problem with the latest released version of Kaspersky 2015. There is meant to be a fix coming, but it seems to get put back (from early May to mid-June, for a problem identified back in February...). Apparently it's fixed in the 2016 version. The workaround is to either disable the Email part of the program of your current version, or go back a version (15.0.1.* or the 2014 versions will do; both still supported with database updates). Here's a nice long topic on the Kaspersky forum about the issue and various workarounds.

    Considering how long the fix for this crippling issue has taken (four months now...), it does make one wonder about Kaspersky. Still, other than that issue, which I worked around by going back to the 2014 version, the rest of the product seems to work fine on my machine.
      My System SpecsSystem Spec

Related Threads
I have been using Kaspersky for about 4-5 years up to now, but recently deleted it and opened up Wiundows Defender, a better variant of Microsoft Security Essentials. I was paying for Kaspersky Internet Suite and it never, ever showed me one result. My grandson plays games online and they were...
Cannot install KasperSky 2013 in System Security
Hi, Every body I tried to install kaspersky anti virus in my new windows 8.1 but I can't. These following errors are shown when I try to install. 38057 and 38058
Kaspersky 2014 Patch B in System Security
I have just installed Kaspersky 2014 ( on my Windows 8.1 Pro RTM and it seems to be working fine. :party:
Kaspersky configuration in System Security
Now I don't know if anyone has done an upgrade from 7 where they had Kaspersky ISS installed and configured but just to let others know in case not that the program carries across but not the configuration. You will have to go through the whole config again. I found this yesterday after I had...
Kaspersky Internet Suite in System Security
I am not connected in any way with Kaspersky so have no boat to paddle. I have been using Kaspersky ever since I saw a tv interview with Kasperksy himself about how he was so frustrated about bugs in pc's. So he decided to do something about it. He actually took on russian hackers to make a...
Solved Kaspersky IS in System Security
I take it, from posts on this forum, that Kaspersky Internet Security should work ok with Windows 8, even tho' W8 isn't mentioned on the KIS documentation? I have a 3-user version of KIS 2012, used happily on my desktop and on a previous laptop, both running under Vista. Tried to install on the...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook