Windows 8 and 8.1 Forums

Windows Defender has been auto disabled by a Trojan - HELP

  1. #1

    Posts : 5
    windows 8.1 pro

    Windows Defender has been auto disabled by a Trojan - HELP

    My colleague has just received an email from someone with a "WhatsApp" video attached - of course it was not a video, and unfortunately it seems to have auto disabled Windows Defender and loaded PC Optimizer Pro and some form of "Norton" and it is reporting that it is infected with Trojan.Gen.2
    We have only just switched to Windows 8.1 PCs - I am not sure what the best steps to take are at this point?
    Boot into safe mode (can someone remind me how on Windows 8.1 as I know F8 doesn't always do the trick); run Malwarebytes? Try to uninstall PC Optimizer Pro - how?
    Any help greatly appreciated. Thanks.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    Use this to uninstall PC Optimizer Pro:
    How to Remove PC Optimizer Pro (Uninstall Guide)

    Download and run TdssKiller Free if it is a Trojan it should get rid of it:
    Download Kaspersky TDSSKiller - MajorGeeks
      My System SpecsSystem Spec

Windows Defender has been auto disabled by a Trojan - HELP
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