Windows 8 and 8.1 Forums


Windows firewall error 0x6D9 and 13

  1. #1


    Posts : 38
    Windows 8.1

    Windows firewall error 0x6D9 and 13


    Hello everyone,
    My firewall doesn't start anymore. The problem started after removing the damn iStartSurf (virus or whatever threat that is). I used adwcleaner_3.310.exe ( What is adwcleaner_3.310.exe ? | System Explorer ) that is the one that, I suppose, really removed the problem and then Malwarebytes Anti-Malware just in case. This last didn't find anything as I was expecting. (these steps are part of a guide for removing iStartSurf)

    After rebooting, because adwcleaner finished its task, installing the anti-malware, while scanning with the latter I saw (not sure it wasn't already there since the log in) the control center complaining about the firewall off.
    I thought because of the scanning. At the end of the scan I couldn't turn the firewall on anyway.

    I have followed a lot of guides and used different "fixing tools"... but nothing.

    ---------------------
    My Configuration:
    windows 8.1
    Avira antivir
    standard windows firewall
    removed malwarebytes
    removed adwcleaner
    ------------------------

    Error reported:
    - If I try to start the firewall from servises.msc it give me the error code 13
    - If I try to open the advanced settings of the firewall from the control panel I get the error code 0x6D9


    I don't know anymore what to do.
    Guys help me, please!

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    In the elevated command prompt type this, it will take a while to run and correct any corrupt system errors.
    sfc /scannow
      My System SpecsSystem Spec

  3. #3


    Posts : 38
    Windows 8.1


    Quote Originally Posted by Nuccii View Post
    In the elevated command prompt type this, it will take a while to run and correct any corrupt system errors.
    sfc /scannow
    This is what I got... so it didn't solve my problem because there was nothing to fix according to it.

    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    You might consider uninstalling the Avira anti virus program you are using, reboot and see if the situation improves.
      My System SpecsSystem Spec

  5. #5


    Posts : 38
    Windows 8.1


    Quote Originally Posted by Nuccii View Post
    You might consider uninstalling the Avira anti virus program you are using, reboot and see if the situation improves.
    Done and nothing. I installed then avast free but no improvements as well
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Is there anything here that you may have missed?
    How to remove iStartSurf.com virus (Removal Guide)

    More than likely you will have to reinstall windows doing a clean install:
    Clean Install - Windows 8
      My System SpecsSystem Spec

  7. #7


    Posts : 38
    Windows 8.1


    Quote Originally Posted by Nuccii View Post
    Is there anything here that you may have missed?
    How to remove iStartSurf.com virus (Removal Guide)

    More than likely you will have to reinstall windows doing a clean install:
    Clean Install - Windows 8
    Apart from the hitman pro scan I did all the rest. I would like not to format everything
    Anyway thanks a lot for the help
      My System SpecsSystem Spec

  8. #8


    Most AV's add their own firewall & automatically disable Windows firewall. If the AV wasn't uninstalled properly, the remnant files could cause a problem.

    MS has a fix-it tool for the firewall you might want to try.

    Diagnose and fix Windows Firewall service problems automatically

    You have the option of doing several other things aside from a clean install. Review each of these tutorials & decide which one would be the best option.

    Repair Install Windows 8

    Refresh Windows 8

    Reset Windows 8


      My System SpecsSystem Spec

  9. #9


    Posts : 38
    Windows 8.1


    Quote Originally Posted by Borg 386 View Post
    Most AV's add their own firewall & automatically disable Windows firewall. If the AV wasn't uninstalled properly, the remnant files could cause a problem.

    MS has a fix-it tool for the firewall you might want to try.

    Diagnose and fix Windows Firewall service problems automatically

    You have the option of doing several other things aside from a clean install. Review each of these tutorials & decide which one would be the best option.

    Repair Install Windows 8

    Refresh Windows 8

    Reset Windows 8


    I knew about that tool for fixing the firewall, but unfortunately it can't be run on Windows 8.
    If you find the version for windows 8, I'll give immediately a try!

    About the repair stuff, it sounds like a good idea. Also because I tried to use restore points and all of them failed and not only this, after failing some applications crash when launched, hence they are impossible to be used. I even uninstalled them (with revo uninstaller pro) and reinstalled again but still crashing at the launch.
    I don't know why everything is getting worse and worse simply... not doing almost anything
      My System SpecsSystem Spec

  10. #10


    The Refresh option will reset the firewall. But the repair is probably the one to try 1st.

    Once you get everything sorted, it would be a good idea to keep a system image handy. Put it on an external drive & make images on a scheduled basis. Keep 2 or 3 older ones in case you inadvertently make one with a virus/malware one it, that way you have something to fall back on. Next time this happens, you just use the system image to restore your PC.

    System Image - Create in Windows 8

    System Image Recovery - Restore Image on Computer in Windows 8

    Hopefully one of the tutorials above helps you get your system back in good running shape, however, there are times that corruption goes beyond a certain point & a clean install is the only way to fully restore it.

    Just curious, have you run TDSSKiller to rule out the possibility of a rootkit?

    TDSSKiller Download

    When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.
      My System SpecsSystem Spec

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