Windows 8 and 8.1 Forums


  1. #1

    Posts : 3
    windows 8.1


    Hi guys,gals
    I have been having some trouble with my windows 8.1. I have picked up a virus on my hp lap top, I have only had it 4 weeks and I installed the recommended mcafee live safe. I tried all the usual tricks to get rid of the virus but to no avail. I have done a factory re set and it still looks like I have the virus. When I go to load up a web page I get nothing but spam and then proxy server Any ideas I would be very greatful
    thanks in advance
    Last edited by shifter1979; 14 Sep 2014 at 15:32. Reason: missed word

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  2. #2

    Posts : 3
    Windows 8 64 bit

    Welcome to the forum. Who or what are you using for virus protection?
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    windows 8.1

    Hi thanks,
    mcafee as recommended by currys, can you help?
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  4. #4

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    Download Norton Bootable Recovery Tool and burn to DVD or USB stick:

    Better still bootable TDSSKiller
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  5. #5

    Posts : 2,627
    win8.1.1 enterprise

    a full factory reset should have gotten rid of it ,unless you are installing a App/Program after the reset that has the virus in it
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  6. #6

    Posts : 2,627
    win8.1.1 enterprise

    also it could be internet explorer addons causing the spam ,so check the IE addons and disable or delete items like toolbars and search engines ect ect ,if you use IE go to tools and manage addons
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  7. #7

    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10

    Hi there.

    If a FULL FACTORY RESET didn't cure the problem - get a complete new recovery disk from HP - or simply take the laptop back - if you've only had it for 4 weeks.

    A full factory reset should do exactly that - if there is STILL a virus on your machine you could probably argue successfully in front of ANY court on the entire planet that either the computer HAD the virus to start with or is NOT fit for purpose and should be replaced or money refunded.

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  8. #8

    Let us know how this goes. Thanks!
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  9. #9

    If you haven't done a scan for a rootkit, then you may want to do that. Rootkits can survive a reinstall because they write a hidden boot partition which doesn't show up in the disk manager. In order to destroy them you must wipe the entire drive or use a rootkit tool to ferret them out.

    As Nuccii recommended, D/L & run TDSSKiller.

    When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.

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