Windows 8 and 8.1 Forums


Tech Support Phone Scam

  1. #11


    I just re-read your original post and you need to issue these commands on the drive from the PC, not the flash drive since the data was probably "hidden" by the scammers and was not able to be copied...

      My System SpecsSystem Spec

  2. #12


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    To recover the data, make yourself this nifty little tool and you should have no problem getting at the data.
      My System SpecsSystem Spec

  3. #13


    thank you for the suggestions but the data is still on the drive. I had it out and copied off the personal data, pictures etc, and then installed it back into the original computer. The problem is when it starts booting it comes up and asks for a password before you even see the loading or starting windows screen and without the password you can't proceed.
      My System SpecsSystem Spec

  4. #14


    UK
    Posts : 150
    Windows 8.1 Pro


    The answer is already provided in this thread by topgundcp on how to reset the password. If that is too difficult Paragon Software have a bootable Linux tool that will empty the password and enable you to logon, unless the drive is encrypted.
      My System SpecsSystem Spec

  5. #15


    Quote Originally Posted by banger View Post
    The answer is already provided in this thread by topgundcp on how to reset the password. If that is too difficult Paragon Software have a bootable Linux tool that will empty the password and enable you to logon, unless the drive is encrypted.
    I downloaded and installed/burned a CD and booted into Macrium and then selected command prompt icon as instructed. I went to the next thread he references and renamed utilman to xxx etc as instructed. When I reboot as instructed in step 6 I get the password screen as before and don't get to the screen he shows in the thread.

    I can boot and get a command prompt and now if I type net user administrator and hit enter it gives all of the details of the administrator account and says user name administrator and under comment says built in account for administering the computer/don and the rest goes off the screen so can't read it.

    Under global group membership it shows none. It also says password required yes and user may change password yes

    When I try the instruction to make your self admin net localgroup administrators (username) /add and I substitute the original user name in place of user name it says There is no such global user or group. When I had the drive out and connected as a slave in another computer to get her information pictures etc off there was a directory with her name and the same name I used in the command above.

    I have tried rebooting but I still get the same password screen as before. It is not a windows password screen and comes up before the starting windows or whatever Windows 8.1 says when it is starting up.
      My System SpecsSystem Spec

  6. #16


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    You could also try to reset to an earlier restore point - see Option 1 of the tutorial:


    System Restore - How to Do in Windows 8
      My System SpecsSystem Spec

  7. #17


    Quote Originally Posted by whs View Post
    You could also try to reset to an earlier restore point - see Option 1 of the tutorial:


    System Restore - How to Do in Windows 8
    There were for restore points and I tried each one but received a message that a particular file or searchbar was no longer where it originally was or something to that affect and none of the four would complete.
      My System SpecsSystem Spec

  8. #18


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by jackdup View Post
    thank you for the suggestions but the data is still on the drive. I had it out and copied off the personal data, pictures etc, and then installed it back into the original computer. The problem is when it starts booting it comes up and asks for a password before you even see the loading or starting windows screen and without the password you can't proceed.
    that almost sounds like a bios password ,if it is you should be able to remove the bios battery to change back to bios defaults , but I could be wrong .
      My System SpecsSystem Spec

  9. #19


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    When I reboot as instructed in step 6 I get the password screen as before and don't get to the screen he shows in the thread.
    Can you take a picture of the Password screen and post it ?
      My System SpecsSystem Spec

  10. #20


    Posts : 2
    windows xp


    Glad I found this page! I have the same question. Got a call from Windows before and the caller asked me to download the teamviewer app, which I did. I gave him the username and password and I saw the cursor on my screen move on it's own. I was suspicious so I hung up. Now, I'm wondering if he was able to copy information that was on my computer. I got usernames and passwords to my online banking accounts saved there.
      My System SpecsSystem Spec

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