Windows 8 and 8.1 Forums


Help! I am feeling like I am having a blonde moment.... Ca

  1. #1


    Posts : 1
    Window 8

    Help! I am feeling like I am having a blonde moment.... Ca


    Ok, I am working on my mom's computer which is a relatively new dell desktop touch screen, unfortunately I haven't spent much time with it b/c she had our local computer guy "set it up" which meant that I didn't do my normal setup of boot discs, security software with automatic updates and cleaning (something beyond her "norton") which she and I will agree to disagree on. Personally I hate Norton bc it slows down the system and notoriously does not protect your computer as well as people think.... Anyhow, I noticed about a week ago when I was using her computer that her browser was acting like nothing I had ever experienced before... I couldn't even type a website in without it redirecting me, What?!? That was simple enough to diagnosis with a little googling on a different device... So I downloaded my favorite computer clean up freeware tools on my internet, put them on a thumb drive (bc she lives in a more rural area and has really slow internet... ) I was kinda busy so I handed the thumb drive to my mom and told her to install the programs, make sure they were up to date and run scans... And poof problem fixed, or so we thought... Less than a day later when the computer booted up, it seemed normal... But after typing in the password the little dots that spin in a circle on the password page just keep spinning and it never truly boots.. and here is where I feel really dumb, I didn't double check her boot disc that she had... I also am not familiar with windows 8 bc I confess that I got a MacBook Pro in 2011 and haven't looked back... I hated Mac users and all there hoopla about there computers but I owned a small business and was exhausted with running all the security software and still always having a computer meltdown almost weekly ( or so it seemed) I will admit that probably 90% of my computer issues were probably user related bc the computers my employees used crashed quite a bit more than mine bit still... Anyhow, my point is although I was quite versed at computer how tos I am feeling a little lost now, bc I was having problems even getting this machine to the boot in safe mode screen... Seriously? So my guess is that one of the cleaning programs like CCleaner may have accidentally deleted an important registry boot file but I am really not sure... Suggestions? If you need more information I will do my best gathering what I can, but I am grateful to anyone who has some suggestions that can point my in a place to at least start... Thank you in advance

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Try running sfc /scannow & Dism /Online /Cleanup-Image /RestoreHealth in administrator command prompts.

    Not at the same time.

    I usually run sfc then dism then sfc again.

    Hope this helps.
      My System SpecsSystem Spec

  3. #3


    Posts : 148
    Windows 8.1 Update 1


    Seriously, it's not worth the time. Get a linux live cd to boot the pc and backup the important data and then perform a clean install of windows. My experience with that kind of troubles is that you spend much more time trying to fix a messed up Windows (with no guarantee of success) than you spend reinstalling everything. Plus even if you get it running again you cannot be sure whether your mom is running an infected system or not.
      My System SpecsSystem Spec

  4. #4


    You're on the right track, from what you said. Norton is worthless as teets on a boar hog. And CCleaner has the ability to completely trash your OS. I tried it twice over a several year period and both times it left me with a PC that would not even boot up.
    Thank Goodness I had a Ghost Backup image file on a second HD, that I could call on for a Restore.

    I'll never understand, people with NO computer expertise at all, insisting on holding on to absolutely worthless programs. ???
    That does not compute!

    I'm a professional Computer Tech, but when a customer comes off as knowing more than I do, I just very politely pack up my Service Kit and walk out. It's definitely not worth fighting over.

    I just wish I had that computer here. I'm quite sure I could fix it.....it's what I do.

    But once things have gone so far as to corrupt the OS and registry, it's just as well to do a Clean Install of the OS and be done with it.

    Good Luck!
      My System SpecsSystem Spec

  5. #5


    Quote Originally Posted by TechnoMage View Post
    You're on the right track, from what you said. Norton is worthless as teets on a boar hog. And CCleaner has the ability to completely trash your OS. I tried it twice over a several year period and both times it left me with a PC that would not even boot up.
    Thank Goodness I had a Ghost Backup image file on a second HD, that I could call on for a Restore.

    I'll never understand, people with NO computer expertise at all, insisting on holding on to absolutely worthless programs. ???
    That does not compute!

    I'm a professional Computer Tech, but when a customer comes off as knowing more than I do, I just very politely pack up my Service Kit and walk out. It's definitely not worth fighting over.

    I just wish I had that computer here. I'm quite sure I could fix it.....it's what I do.

    But once things have gone so far as to corrupt the OS and registry, it's just as well to do a Clean Install of the OS and be done with it.

    Good Luck!
    Well it's like that with any servicing profession, you should see what happens to plumbers, electricians etc: !!!!!
    At young age I used to work as wandering car mechanic and had customers demand "just you change sparkplugs young man, those filters for fuel do nothing anyway" and stuff like that. Everybody "knew" what's wrong but didn't know which end of a socket goes where.
      My System SpecsSystem Spec

  6. #6


    Norton is the first thing I remove on any new machine I hate it, too user heavy and reduces speeds. I use AVG Internet Suite 2014 and it actually BOASTS that the pc is faster than .....

    I have used CCleaner a few times with no apparent problem. But to keep my pc running cleaner, I have been using Toolwiz; seems ok. I was a fan of Advanced System Care but became suspicious of too many false positives, and I told them. They failed to provide me with an adequate reply, so I binned it, I had the paid version too!!
      My System SpecsSystem Spec

  7. #7


    I've never had any issues with CCleaner or MalwareBytes. I always install Microsoft Security Essentials on a user's PC when I'm done cleaning up the viruses and malware their AV didn't catch...
      My System SpecsSystem Spec

  8. #8


    I have Ccleaner, sometimes use it, but Malwarebytes is on all the time, I have the pro version. It runs without interference from me, in the background, and never ever has caused a problem. In fact it has spotted quite a few 'bugs' trying to get in and eradicated them effectively. I also have spycatcher, which I run manually about every fortnight.
      My System SpecsSystem Spec

  9. #9


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Have used CCleaner for years across XP, Vista, 7 and 8. Has never caused a problem for me, has helped clear a problem on numerous occasions.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by popeye View Post
    Have used CCleaner for years across XP, Vista, 7 and 8. Has never caused a problem for me, has helped clear a problem on numerous occasions.
    same here for me .
      My System SpecsSystem Spec

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Help! I am feeling like I am having a blonde moment.... Ca
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