Avira Virus and malwarebytes downloads stopped by malware

koalady

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Member
Messages
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Location
Umina Beach, Central Coast NSW
My antivirus license expired while the machine was disused for months. Before I could reactivate it, malware invaded:
a browser address and search bar hijacker: SNAPDO.COM
I have removed similar ones on another machine, using malwarebytes.
But now this seems smart enough to abort the downloads of both avira antivirus, and malwarebytes.
I therefore tried SuperAntiSpyware.com. Same effect.
Any help would be much appreciated!
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Compaq/HP cq45
    Browser
    Firefox
    Antivirus
    Avira
1) try booting in safe mode to do the download / install
2) get someone else/use another PC to download and create a bootable DVD/USB stick with the AV on it.
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    Memory
    6 GB
    Screen Resolution
    1280 x 1024
    Hard Drives
    12 TB in 6 disks
    PSU
    TX650
    Keyboard
    G15
    Mouse
    Intellimouse 3.0
    Internet Speed
    100 Mbits
    Browser
    Chrome
    Antivirus
    Trend Micro
Yepperz, it would be a good idea to d/l some malware cleaners on another PC. But you may be able to access anti malware sites by going into safe mode as suggested by Wullail.

I don't know if access to this site will be blocked by the malware, but you can attempt to d/l & stop the processes by running RKill. Do Not reboot after running this program.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again. Instead, after running RKill you should immediately scan your computer using some sort of anti-malware or anti-virus program so that the infections can be properly removed.

We offer RKill under different filenames because some malware will not allow processes to run unless they have a certain filename. Therefore when attempting to run RKill, if a malware terminates it please try a different filename offered below.

If you can get RKill to stop the processes on your PC, then you may be able to access the anti malware sites & d/l some tools to take care of this problem from the infected PC.

Another option you can try is SuperAntiSpyware Portable. It's saved as a .com file with a random name. If you can't get to the site you'll need to d/l it on a clean PC to a flash drive.
Please note : The scanner is saved under a random filename so that malware infections won't block its execution.

Another suggested tool would be AdwCleaner.

AdwCleaner is a program that searches for and deletes Adware, Toolbars, Potentially Unwanted Programs (PUP), and browser Hijackers from your computer. By using AdwCleaner you can easily remove many of these types of programs for a better user experience on your computer and while browsing the web.

And, Malwarebytes is always a good choice.

You also have the option of doing a Refresh or a Reset.

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html
 
Last edited:

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various
Avira Virus...

Thank you Wullail for Safe Mode suggestion. Also X, a moderator - whose message appears to have been now removed.
Unfortunately, and astonishingly, I was totally unable to get into Safe Mode. Because the system insisted on doing Updates first. As the machine had hardly been used and was idle for the last 8 months, this took a long time, about 15 minutes. But then -- it gave up and showed a 'Failed... Reverting Updates' message for the next 20 minutes!
The simple method from X-moderator also went nowhere.

- new reply from Borg 386. Thank you for your multiple suggestions! Very sophisticated and surely one should work! I will now attempt to follow them. Unfortunately this computer IS the reserve computer, only being used because my Windows 7 computer blew up with a wholly different problem! (noted on sevenForums)
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Compaq/HP cq45
    Browser
    Firefox
    Antivirus
    Avira
I hope you get it sorted out. Let us know.

I'm going to go ahead & suggest that you also try running TDSSKiller, simply because there has been a rash of rootkits out there & it wouldn't hurt. The scan doesn't take much time & the programs sole purpose is to detect rootkits.

When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.

TDSSKiller Download


 

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various
I've cleaned SNAPDO recently by booting into "safe mode with networking" and running malwarebytes from a flash drive and NPE (Norton Power Eraser). Good luck!
 

My Computer

System One

  • OS
    Win 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built Intel i7-3770k-based system
    CPU
    Intel i7-3770k, Overclocked to 4.6GHz (46x100) with Corsair H110i GT cooler
    Motherboard
    ASRock Z77 OC Formula 2.30 BIOS
    Memory
    32GB DDR3 2133 Corsair Vengeance Pro
    Graphics Card(s)
    GeForce GTX 980ti SC ACS 6GB DDR5 by EVGA
    Sound Card
    Creative Sound Blaster X-Fi Titanium HD, Corsair SP2500 speakers and subwoofer
    Monitor(s) Displays
    LG 27EA33 [Monitor] (27.2"vis) HDMI
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB (system drive)
    WD 6TB Red NAS hard drives x 2 in Storage Spaces (redundancy)
    PSU
    Corsair 750ax fully modular power supply with sleeved cables
    Case
    Corsair Air 540 with 7 x 140mm fans on front, rear and top panels
    Cooling
    Corsair H110i GT liquid cooled CPU with 4 x 140" Corsair SP "push-pull" and 3 x 140mm fans
    Keyboard
    Thermaltake Poseidon Z illuminated keyboard
    Mouse
    Corsair M65 wired
    Internet Speed
    85MBps DSL
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender, MalwareBytes Pro and CCleaner Pro
    Other Info
    Client of Windows Server 2012 R2 10 PC's, laptops and smartphones on the WLAN.

    1GBps Ethernet ports
foiled by system's insistence on updates

Replying to Borg386, sorry for long delay. Your suggestions about rootkits etc., and from others, all made sense. But alas, now the machine refuses to get past trying, and failing, to finish installing updates! It looks as if I need to start from scratch, which here means installing Windows 8.1. As this is likely to be a hornet's nest, and this is a backup machine, I keep on putting it off...
Thanks again to everybody for your help
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Compaq/HP cq45
    Browser
    Firefox
    Antivirus
    Avira
Sometimes starting over is the best thing if your machine is severely compromised. Assuming you had a rootkit, some of them can survive a reinstall unless you wipe the HDD to get rid of the hidden boot partition. Here is a list of drive wipers you can use. Since you are starting over, it would be a good idea to wipe the drive just to be sure.

Five hard disk cleaning and erasing tools - TechRepublic

And here is the tutorial to a clean install.

http://www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html

Hope all goes well & you get it sorted.

Here is something you may find helpful in the future. Making a system image can save you time & they are good to have around in case something like this happens again.

http://www.eightforums.com/tutorials/8956-system-image-create-windows-8-a.html
 

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various
I also make system images using True Image. Since I do this frequently I feel totally safe. If anything happens I have always got at least 4 to 5 different Images (differential backups) to restore. This way I will never have to reinstall Windows 8.1 again.

Oh, almost vorgotten: I too recommend a complete wipe of the harddisk (backup your data first, if you cannot boot Windows anymore you could use a Linux live CD/ DVD). Afterwards you can reinstall Windows and start over again. Always better than trying to fix a compromised pc, spending hours and in the end not beeing sure whether the malware is really gone or not.
 

My Computer

System One

  • OS
    Windows 8.1 Update 1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self built
    CPU
    AMD FX-8350
    Motherboard
    Gigabyte GA-990FXA-UD7 Rev. 3
    Memory
    16 GB
    Graphics Card(s)
    Zotac GTX 770 Amp 2 GB
    Browser
    Firefox
    Antivirus
    GDATA Internet Security
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