Windows 8 and 8.1 Forums


Malwarebytes 2.0 crashes when scanning certain items.

  1. #1

    Malwarebytes 2.0 crashes when scanning certain items.


    Hello all, today I've attempted to scan my computer with Malwarebytes 2.0 (or to be more specific, 2.0.1.1004). I noticed it would periodically hang on certain items it tries to scan, although it would continue to scan after a minute or two has passed. However, after reaching the particular items around 80k or 90k it would just 'freeze', continually scanning that one item, even after 10mins had passed, it would still stay on that one item. The items I've noticed are either the Windows Store PNG items, or the Wallpaper Themes.

    Any attempts at either stopping or closing the program have failed, pausing it does nothing, hard-drive activity is still prevalent as if my hard-drive was still being scanned, canceling does NOT stop the scan process, even closing the program doesn't stop it from 'scanning', forcing me to end Malwarebytes through the Task Manager, the results are the same in either safe mode or regular boot.

    I'm wondering whether if my machine is either incompatible with 2.0, or if my installation is just corrupted. I've done the scan at-least half a'dozen times today, all with negative results. Is it better if I just rollback to the next to newest version? (1.6 or 7 was it?)

    If anyone can provide assistance, i'd very much appreciate it.
    -Arcturus Fyr

      My System SpecsSystem Spec

  2. #2


    Posts : 376
    W8.1, W7


    Hello, not to send you away from this great forum, but maybe do a search (or post) on https://forums.malwarebytes.org/, lot's of good info there.

    If you want to use a previous version as a temporary fix, older versions are available here > Download Malwarebytes Anti-Malware 2.0.1 - FileHippo.com
      My System SpecsSystem Spec

  3. #3


    It wouldn't hurt to also run a scan with AdwCleaner, just to check if there is something lurking on your system Mbam is having problems with.

    AdwCleaner Download

    If you believe your installation is corrupted, your could uninstall/reinstall Mbam & see if the same problem persists after that.
      My System SpecsSystem Spec

  4. #4


    @4wd Thanks, i'll try to see if I can get what my older laptop is using right now.

    @Borg 386 Is there any particular way I should have AdwCleaner set up, I mean certain parameters activated, or just all of them to be safe?
      My System SpecsSystem Spec

  5. #5


    No, just d/l it & hit the scan button. After the scan, you'll be presented with the results. Note there are different tabs for different scan areas. (Services, Folders, Files, etc) Clicking on those will show what suspicious files have been found in each area.
      My System SpecsSystem Spec

  6. #6


    Covington, La
    Posts : 1,184
    Windows 7 HP 64bit, Windows 8.1 Pro w/Media Center 64BIT


    Some people have had similar problems and MB has released a Beta that fixes a lot of these issues. Follow this to do a clean up of MB and try the new Beta.

    Clean Removal
    https://forums.malwarebytes.org/inde...owtopic=122284

    Latest Beta
    https://malwarebytes.app.box.com/s/1wxu1y55b4ipujgvzdfo

    However its best to go to MB Forum and they will work with you to clear up the problem.

    Jim
      My System SpecsSystem Spec

  7. #7


    @Borg 386 I see, thank you.

    @Phone Man Have you had any problems with the BETA, and do you recommend me doing my scans in Safe Boot?
      My System SpecsSystem Spec

  8. #8


    @Phone Man I noticed the uninstaller version is (2.0.2.0) will that work with my (v2.0.1.1004) Free Edition that I got from CNET?

    Is the BETA also a free-edition or a Trial?
    Please Respond as Soon as You Can.

    Thank You in Advance
    -Arcturus Fyr
      My System SpecsSystem Spec

  9. #9


    Covington, La
    Posts : 1,184
    Windows 7 HP 64bit, Windows 8.1 Pro w/Media Center 64BIT


    The new Beta works better than the released 2.0 version and is available as a Free or Trial and gives you a choice during install or you can use you 1.7 key. MB does not recommend using Safe Mode as it is looking for active infections that may not show in the Safe Mode.
    That uninstaller version works for all versions of MB.

    Jim
      My System SpecsSystem Spec

  10. #10


    Thanks, just tried the new BETA and it worker perfectly. I'm really to have received yours and everyone's help!

    Again, thank you all very much!
    -Arcturus Fyr
      My System SpecsSystem Spec

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