Windows 8 and 8.1 Forums


RogueAgent/Gen-Nullo - Trojan

  1. #11


    Posts : 136
    Windows 8.1


    Thanks everyone for all your help. I have tried everything mentioned here and no threats or malware were detected, except for the registry cleaners, one registry cleaner came up with 900 errors on my laptop . I did the registry cleaners' free scans and it meant I had to register for a licence before they could be removed. Am I right to be very wary about these? SuperAntiSpyware keeps detecting the same Trojan after every scan but does not remove it. I did a search in my C: drive for Rogue.Agent and it was listed as being in C:\Users\myrealname\AppData\Local......................................yet when I looked in there I could not find anything. I thought it might be hidden but could not find it in hidden. I think I will have to do a system restore and if it isn't removed, a factory reset, as I haven't had the infected laptop very long.

      My System SpecsSystem Spec

  2. #12


    Quote Originally Posted by nougart View Post
    I did the registry cleaners' free scans and it meant I had to register for a licence before they could be removed. Am I right to be very wary about these?
    Yes, time to remove that scanner ASAP. This is a common ploy of rogue software, claims to find lot's of errors/problems, then will only remove them for a price. What was the name of this program? It's possible it may have introduced viruses into the system itself, as most of these rouges do.

    If you want a good, free cleaner, D/L CCleaner. The free version will work fine. It will scan your registry, if it finds anything, it will offer you the option to make backups of the registry keys it will remove, so that you can reinstall them if problems arise.

    Run CCleaner, then run another AV scan. It is a possibility there is a remnant of the infection left.

    Resetting it to factory settings may be a good idea if you are having lots of problems with the current state. You also have other options available to you. You can do a reset or a refresh.

    Refresh or Reset Windows 8 without Installation Disk

    Reset Windows 8

    Refresh Windows 8

    Windows 8 introduced the option to refresh and reset your PC to repair or reinstall Windows 8 with as needed. These new features are great for what they are intended for, but there are some drawbacks to them.

    When you reset your PC, it will basically give you a clean install (retail) or factory recovery (preinstalled OEM) of Windows 8 afterwards. You will lose everything from your current Windows 8 installation.

    When you refresh your PC, this basically repairs Windows 8 by reinstalling it while keeping your files, Store apps, most of your settings, etc..... However, all installed 3rd party desktop apps will be removed.
      My System SpecsSystem Spec

  3. #13


    Posts : 136
    Windows 8.1


    Hello Borg,
    I did Refresh and have done two SuperAntiSpyware scans and Rogue.Agent isn't listed as a detected threat, I still can't believe I've removed it. I already have CCleaner, but it just didn't detect it. Seems like so many of these viruses and infections are bundled in with software and you don't have the choice of unselecting and unchecking stuff that you don't want d/l. Thanks for your help.
      My System SpecsSystem Spec

  4. #14


    Glad you got it sorted. . In the future, when you d/l software, make sure to try & get it directly from the manufacturers website. If you get it from another site hosting the D/L, they could possibly inject some of their own toolbars/malware into it. Going to the manufacturers site doesn't guarantee it will be malware free, depending on the program, but it will reduce the chances.

    When you go to install a program, don't do a standard installation. Instead, click on custom installation (if presented) & see if there are any hidden items. Some software has toolbars bundled into them that you can only deselect if you go to the custom panel.

    The more trustworthy/legitimate software will tell you right up front if something extra is being added & give you the option to opt-out. Others will do anything to get that extra software into your system. Sad, but you have to be really careful nowadays.

    If everything is running good & clean, you may want to consider making a system image. This tutorial will show you how to do that. Keep it on a separate HD or USB for maximum safety. Keep 2 or 3 in reserve in case you accidentally make one that has malware on it.

    System Image - Create in Windows 8

    This tutorial will show you how to create a system image backup in Windows 8 and 8.1 to be able to use to restore the contents of your computer back to the state it was in when the system image was created if your HDD or computer ever stops working.
      My System SpecsSystem Spec

  5. #15


    Posts : 136
    Windows 8.1


    Quote Originally Posted by Borg 386 View Post
    When you go to install a program, don't do a standard installation. Instead, click on custom installation (if presented) & see if there are any hidden items. Some software has toolbars bundled into them that you can only deselect if you go to the custom panel.


    If everything is running good & clean, you may want to consider making a system image. This tutorial will show you how to do that. Keep it on a separate HD or USB for maximum safety. Keep 2 or 3 in reserve in case you accidentally make one that has malware on it.
    Thanks very much for telling me about doing a custom installation and making a system image, I will do that.
      My System SpecsSystem Spec

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RogueAgent/Gen-Nullo - Trojan
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