Windows 8 and 8.1 Forums

Zeus Trojan Virus

  1. #1


    Posts : 10
    Win7

    Zeus Trojan Virus


    I had trouble getting my new Outlook settings correct to communicate with my ISP. A quick search lead me to a bogus phone number for Verizon help - 1-866-666-5542. They connected to my new computer (HP 110-210 64 bit Win 8.1) and through a few command prompts produced a "tree" in the dos window that showed "zeus trozan"(not Trojan), at the very bottom. Claiming that all my network devices were now infected they wanted me to take them to a specific address and leave them for 3 -4 days and hundreds of dollars in cost. When I said I wouldn't be taking the devices anywhere they offered to fix it on line, again for hundreds of dollars. Believing I was being duped I cut the connection as quickly as I could. I have since run the Microsoft Malicious Software Removal and it found nothing. Is this tool and Windows Defender enough to ensure that my computer is malware/virus free?

    Thanks in advance for your support,

    Mike

      My System SpecsSystem Spec

  2. #2


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Quote Originally Posted by Mike H View Post
    Is this tool and Windows Defender enough to ensure that my computer is malware/virus free?

    Thanks in advance for your support,

    Mike
    Don't Bet On It!

    Not after the description you provided. They got into your computer and the removal tools you have used are not serious malware scanners IMO.

    I would start by scanning with Malwarebytes, you can get the free download here
    https://www.malwarebytes.org/

    If it comes clean with that I think I would still scan with an additional scanner. There are some other good free programs available. I am sure there will be some other good recommendations.
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Win7


    Gator,

    Thanks for the reply and link. Is there a reporting agency that I should refer this criminal(?) activity to?

    Thanks again,

    Mike
      My System SpecsSystem Spec

  4. #4


    The fact they connected to your computer indicates they could have injected something harmful. Best not to take any chances.

    In addition to doing a full system scan with Malwarebytes, following up with TDSSKiller & AdwCleaner would also be a recommended.

    When installing Malwarebytes, be sure to uncheck the "Start free pro trial" which will come up towards the end of the installation. If MBAM finds anything, check the boxes next to the items & quarantine them.

    Have a look at this article & save it for down the road in case you run into trouble.

    The Zeus Trojan has primarily been designed to steal confidential information from the computers it compromises. It specifically targets system information, online credentials, and banking details, but can be customized through the toolkit to gather any sort of information.
    Remove Zeus Trojan virus (Removal Instructions)

    Contact Verizon, make them aware of what has happened & give them any information they might need.
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Win7


    Borg and Gator,

    Again, thanks for the support. I ran the Malware, TDSSKiller and AdwCleaner. Nothing was found. Next I started on the procedure Borg included, Remove Zeus Trojan virus (Removal Instructions). I made it through step four then had to leave and get some sleep. At this point it had been some 5 hours of scanning and the EST(?) scan in step 5A, was taking f o r e v e r.

    So I'll go back and finish the next scan tomorrow. In all of this scanning nothing but a few registry errors were found and they did not look suspicious to me. I've never seen a registry scan return zero errors so I am thinking all is well.

    I will say that I did not INSTALL any of these programs, rather I ran them from the web using the free versions. Hope that meets with your approval, please let me know if it doesn't.

    Thanks again,

    Mike

    Also - please forgive my noobness, what does IMO mean?
      My System SpecsSystem Spec

  6. #6


    That's fine Mike. You didn't have to run the entire procedure based on the earlier findings, but in this case, it doesn't hurt. It never hurts to make an extra scan or 2 with another scanner, especially considering the amount of threats out on the web nowadays.

    ESET can take a while & has been known to hang from time to time.

    IMO - In My Opinion. You might also see IMHO (In My Humble Opinion).
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Win7


    Borg,

    Thanks a million billion. If this continues to go successfully I would like to take one additional step. Can/would you guide me through the dos commands to reproduce such a search/tree? Or is that really necessary?

    Thanks again,

    Mike
      My System SpecsSystem Spec

  8. #8


    I haven't done that in quite a while, but I did find a tutorial for using DOS & the tree command. Probably not necessary, but it never hurts to look. Ah yes, the good old days for me, when knowing DOS was a necessity....LOL. Don't get me wrong, it is a good thing to know some of the basic commands, as they can help you out in certain instances.

    MS-DOS tree command help
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Win7


    Borg,

    Thanks once more and one final time. Thanks to all, Borg and Gator especially, for supporting those who try but really don't know. I am reasonably sure that we are in the clear. Nothing what so ever was detected by any of the many scans I ran at your suggestions. I fumbled my way around the dos trees and found nothing there either.

    I'll mark this one solved.

    Mike
      My System SpecsSystem Spec

  10. #10


    Posts : 10
    Win7

    unexpected results


    After running all the suggested Malware in this thread a new problem has risen. My mom loves to play scrabble on Facebook with her friends and relatives (oh good lord how I despise FB) but the scrabble page refuses to load. All I have tried thus far was to mark that page as a safe site in a couple of the internet explorer zones under the tools menu. The result was that instead of "hanging" the page just tried to continuously reload. So......... does anyone have an idea as how to correct this problem?

    Thanks once again,

    Mike
      My System SpecsSystem Spec

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