Windows 8 and 8.1 Forums

Windows Defender DOES NOT WORK

  1. #1

    Posts : 27
    windows 8 basics

    Windows Defender DOES NOT WORK

    I bought a Windows 8 PC Nov. 2013 and the salesman said no need to add any antivirus as windows Defenser
    was supposed to do all the job.

    However 2 days ago I had to rush to Best Buy Geek with the diagnose my computer was badly infected with A LOT of viruses. Had to pay 200 dollars for them to repair it and have installed Windows Essentiels Security.

    I feel all this is a big scam and I am not happy at all.

    My questions:

    I am very curious to understand HOW COULD I BE INFECTED provided we keep on hearing over and over that Windows Defenser is supposed to be enough as a protection ?

    Is a Microsoft Internet Security logiciel that cost 50$ a year for membership really a safer option than a free logiciel ? Is it Worth the money ?

    Any free logiciel I can use instead ?


      My System SpecsSystem Spec

  2. #2

    I work in IT and there is NO program out there that will protect you from malware or viruses 100 percent of the time. I remove malware and viruses from computers that have the wide variety of different av programs installed. In fact, if you are a home user I wouldn't waste money on a paid program. Next time( there will be a next time) skip spending money on removal. Install Malwarebytes and ADWCleaner and run those and you will get rid of most things. These are both free programs to run after you get infected. They do not replace antivirus software.
      My System SpecsSystem Spec

  3. #3

    Posts : 27
    windows 8 basics

    Thanks will do it.
    Your say Malwarebytes and ADWCleaner will get rid of most things hôwever they do not replace antivirus software. What antivirus software do you suggest me ? Is it Windows defender to turn back on ?
    Thanks again
      My System SpecsSystem Spec

  4. #4

    Posts : 467
    Windows 8 Pro

    Microsoft has stated that Defender is the 'baseline' option for anti-virus ,'s better than nothing at all...

    There are a lot of options out there for free....AVG , malwarebytes etc , none of these will 100% guarantee your system will be virus / trojan free , but will definitely help stop the majority of issues , try one , if it suits you , stick with it...

    Just don't run more than one permanent anti-virus solution at a time...this can cause issues.

    If you decide on AVG (for example) you can periodically run malwarebytes to scan your system without using it as a permanently on anti-virus and it may pick up something that AVG has missed....and visa-versa.

    I find that as long as I don't run install anything but original software bought/downloaded from the vendor , don't visit 'dodgy' web sites and be careful about opening emails / attachments from people that I don't know (phishing attempts etc) , I haven't seen an infection in over the 2 years I've had my current PC.
      My System SpecsSystem Spec

  5. #5

    Posts : 315
    Windows 8.1 consumer 64 bit

    Are you sure Windows defender was set up and running on your system when you got it? Many systems come with "crapware" paid antivirus programs that disable Windows Defender - McAfee is notorious in this regard. If the paid program is not removed correctly then Windows defender will not work, leaving you defenseless. You can check the status of all security aspects in the "Action Center", look for a white flag in the notification area.

    I am not aware of a microsoft security program that costs $50 a year. "Windows Essentials" is for older versions of Windows and is free. It was replaced with Windows Defender in Windows 8. also free.
      My System SpecsSystem Spec

  6. #6

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    Sounds like you got scammed.
    Don't pay any money to anybody.

    Come here for free help.
      My System SpecsSystem Spec

  7. #7

    Posts : 27
    windows 8 basics

    The microsoft security program that costs $50 a year Geek Squad put on my PC is called in fact
    Internet Security for PCs Kaspersky. I never heard about before. I hope it is good but will keep it one year only
    and the go with go suggestions.
      My System SpecsSystem Spec

  8. #8

    Posts : 43
    Windows 7

    I'd recommend MSE OR AVAST! with malwarebytes, Junkware removal tool and Adwcleaner acting as on demand scanners,
    I have a routine that i run every sunday, Scan with AVAST!, followed by malwarebytes full scan, Adwcleaner+JRT finishing off with a round of RogueKiller. Keeps me clean and has done for the past few months, had no problems what so ever.
      My System SpecsSystem Spec

  9. #9

    Posts : 68
    Window 8.1.1 Pro X64

    Wow, every Sunday?

    Thanks for your tip and I think I will follow something like this probably every month.
      My System SpecsSystem Spec

  10. #10

    Quote Originally Posted by David Bailey View Post
    Sounds like you got scammed.
    Don't pay any money to anybody.

    Come here for free help.
    Yep, you were scammed by BeastBuy. We can help you but you have to do your part and be careful about downloading things. Any AV will let things slip by, especially things that you allow to download...
      My System SpecsSystem Spec

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Windows Defender DOES NOT WORK
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