Windows 8 and 8.1 Forums


Windows 8 lock out after "a Microsoft call"

  1. #11


    Posts : 2,130
    Windows 8.0 x64


    I don't use a Power On Password so I wasn't sure what the dialog looked like. I did use DosKey to make aliases as recently as Vista. But I never used the password function. Interesting.

    What a way to make a living eh? Putting people through that panic. I wonder how they avoid trace through the phone calls? I hope they get caught in a sting operation.

      My System SpecsSystem Spec

  2. #12


    Posts : 959
    Windows 8.1, 10


    Quote Originally Posted by MohavePC View Post
    Windows has a function called doskey.
    With this doskey you can encrypt your user password database and give a boot password.
    I remember using DOSKEY when it first came out, several years ago - it was an MS DOS utility (not dependent on Windows) and it basically let you recall previous commands you'd put into the command line. Typing DOSKEY /? in a Windows 8 command prompt, it still seems to be the same utility.

    It's not clear to me how you'd use it to encrypt a database, set a boot password or whatever?
      My System SpecsSystem Spec

  3. #13


    Posts : 2,130
    Windows 8.0 x64


    It's not clear to me how you'd use it to encrypt a database, set a boot password or whatever?
    Looking through DosKey reference it seems it's not a function of DosKey. But with DosKey you can easily run a series of commands on one command line, using $T as command separator. With admin privileges you can do nearly anything. With the use of a macro file you can assign innocent looking aliases to most any series of commands.
      My System SpecsSystem Spec

  4. #14


    I'm backing up his data now. The info about doskey was off the Microsoft forums. I will likely bootnuke his hard drive Monday and be done. I hate having to do that but seems the only answer. I will check back Monday before I do the nuke and see if anyone else has any ideas. Thanks for trying though. I do appreciate it.

    Here's a good reference as to what they did. I showed this to my customer and he said it was almost verbatim
    Trying to unmask the fake Microsoft support scammers! - Securelist
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  5. #15


    Posts : 2,130
    Windows 8.0 x64


    If the gist of it is they changed his Admin password then there may be alternatives. But if they also loaded some malware then that's not as simple. Please let us know how it's resolved in the end.
      My System SpecsSystem Spec

  6. #16


    Quote Originally Posted by MilesAhead View Post
    If the gist of it is they changed his Admin password then there may be alternatives. But if they also loaded some malware then that's not as simple. Please let us know how it's resolved in the end.
    I have searched and searched and have found no way to "fix" the "Poweron Password"
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  7. #17


    Posts : 2,130
    Windows 8.0 x64


    Since it's a Laptop the usual desktop work-arounds don't apply. I've seen a couple of posts along this line:
    Forgotten BIOS Supervisor Passwords - Windows 7 Help Forums
      My System SpecsSystem Spec

  8. #18


    Posts : 2,191
    Windows 8.1


    after responding to a "Call from Microsoft" he let them into his computer.
    Here's hoping you have already decided to recommend a clean install to the customer (as the only viable solution) because there is no way of knowing "what else" lies beyond that password prompt issue that needs to be addressed. Good luck with your decision.
      My System SpecsSystem Spec

  9. #19


    Quote Originally Posted by my2cents View Post
    after responding to a "Call from Microsoft" he let them into his computer.
    Here's hoping you have already decided to recommend a clean install to the customer (as the only viable solution) because there is no way of knowing "what else" lies beyond that password prompt issue that needs to be addressed. Good luck with your decision.
    Doing a fresh install on a 250 gb ssd and pulling docs and pictures before we nuke the drive.
      My System SpecsSystem Spec

  10. #20


    Posts : 2
    8.1


    Have the same problem with a friends laptop computer running win 8.1. Cannot boot from ANY external drives. Was able to remove drive, hook up to another machine and recover files. All other recovery functions when drive is in the laptop requires administrator privileges. and a message which says that there are no administrator accounts. Has there been any solution to this yet? With drive removed from laptop it will not boot from any external drives also. Headache. btw i dont have much technical skills
      My System SpecsSystem Spec

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Windows 8 lock out after "a Microsoft call"
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