Solved virus

commander

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Microsoft called today to tell me that my computer may be infected with a really nasty bug. but I have Norton, but they said this could slip right past Norton. I let microsoft to control the computer and that they did they found there were at least over 34 thousand hits on my files from this thing. and when they went to another place it said most of my files were corrupted.

Microsoft said they could clean up my computer but I needed to renew my software warranty for over $280.00
but being on SSI means I have no money for this. is there anyway to clean this thing out? and then fix the files that were corrupted? I paid $800.00 for this thing but if this is not fixed it could, according to Microsoft, destroy my hard drive.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton
...please tell us you gave them NO vital information!!!
Microsoft doesn't call people!

Update: I would seriously think about renewing accounts and passwords, etc. everywhere and optimizing your security settings, including turning off Remote Assistance.
 

My Computers

System One System Two

  • OS
    Windows 7 Home Premium
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion
  • PC2
    Tablet - Windows 10 Home
Maybe already to late. You have been scammed and may, now, have a virus or two. Whilst the party aid they had scanned your computer and found x viruses, that could be a hoax. But, just in case, as Edwin says, change any passwords you have to sensitive data.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.
Ugh !!!! One of the oldest scams around. Even before the internet my friend in Toronto was called by phone by "Gas Company" about possible "leak in the house", two guys came (without uniform, badge or ID) he left them to go around the house with some instrument, all was clear and hours after they left he was missing a lot of stuff. Another one let uninvited "electricians" check all over the place, they "repaired some things", as he said, and they tried to charge him large sum of money which he did not have on him so he called me borrow some. When I came over I told them that I am electrician and wanted to see what they "repaired" for that money and they left in a hurry without a penny. When I asked him why he didn't call me first if there was a problem, he said they told him that the are from Ontario Hydro and that his problems were "urgent and dangerous" and that they are only ones that can deal with it but took of in a hurry unpaid.
So, do not let anybody in your computer if you can't verify who they are and if you would not let them in the house.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
I went to the am I infected? / pc help forum that ectech suggested. and I also went to microsoft as well. not sure wear I got it from, might have got been microsoft, but I downloaded a software that was used to find these bugs that most get through anti-virus
software. and nothing was found. I even got another scan of the same kind from Norton, once again, nothing.


I think these guys were just trying to get money by selling extended warranty's for $280+
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton
Microsoft called today to tell me that my computer may be infected with a really nasty bug. but I have Norton, but they said this could slip right past Norton. I let microsoft to control the computer and that they did they found there were at least over 34 thousand hits on my files from this thing. and when they went to another place it said most of my files were corrupted.

Microsoft said they could clean up my computer but I needed to renew my software warranty for over $280.00
but being on SSI means I have no money for this. is there anyway to clean this thing out? and then fix the files that were corrupted? I paid $800.00 for this thing but if this is not fixed it could, according to Microsoft, destroy my hard drive.


Hello,

That is a typical scam. It is certain that they are not from Microsoft. Here is an article on this: Avoid Phone Scams | Cybercriminal Tech Support Scam | Security Threats

Hopefully they may not have installed any malicious items as they were trying to get money from you. Can you please start your computer in Safe Mode with Networking and then run a scan using the free Norton Power Eraser tool: http://www.Norton.com/npe

Thanks!

Vineeth
Norton Support
 

My Computer

System One

  • OS
    Windows 7
how do I do that start in safe mode then scan with Norton?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton
how do I do that start in safe mode then scan with Norton?

Restart the computer. When the computer starts, press the F8 key on your keyboard continuously until you receive the Advanced Boot menu. In the Advanced Boot options, select Safe Mode with Networking.

Please run a scan using the Power Eraser tool in Safe Mode and see if it detects any threats.

Thanks!

Vineeth
Norton Support
 

My Computer

System One

  • OS
    Windows 7
did not find advanced boot menu. what I got was this. while restarting and pressing the F8 key, in the upper right hand corner of the screen was a very small message F12 for boot options so I pressed and released both keys and the following popped up.

boot mode set to :uefi; secure: boot on
a line under this
uefi boot
windows boot manager
other options:
bios setup
diagnostics
change boot mode setting
a line here
up arrow ( up) and down arrow here ( down): move.
{enter} : boot { esc} : cancel.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton
did not find advanced boot menu. what I got was this. while restarting and pressing the F8 key, in the upper right hand corner of the screen was a very small message F12 for boot options so I pressed and released both keys and the following popped up.

boot mode set to :uefi; secure: boot on
a line under this
uefi boot
windows boot manager
other options:
bios setup
diagnostics
change boot mode setting
a line here
up arrow ( up) and down arrow here ( down): move.
{enter} : boot { esc} : cancel.

No problem! Let us run a scan using the free Norton Power Eraser tool in the normal mode itself. Please visit http://www.Norton.com/npe and then run a scan.

Thanks!

Vineeth
Norton Support
 

My Computer

System One

  • OS
    Windows 7
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