Help please!

missmadred

New Member
Messages
3
Location
Mesa, Arizona
I'm sorry if I put this thread in the wrong place...I wasn't exactly sure where to put this.

I think I have a virus but I can't find it.

When I am viewing a website sometimes a small video appears on the right bottom side of my screen and sometimes when I click on a link to view another site or page a pop up comes up with usually the same website but every so often it is different.

I was going to just re-install Windows 8.1 but I don't have a hard copy since it was already on the computer when I received it, Windows tech support told me they couldn't send me one and I have been trying to get a hold of my school's tech support for help since I got the computer through them but I can't get anywhere with them.

I went to Fry's Electronics and one of their employees told me to buy Kaspersky PURE 3.0 Total Security and that would fix it but it's either not working or I have done something wrong.

What can I do????
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    CPU
    AMD Quad-Core A4-5000 APU 1.5GHz Quad Core
    Motherboard
    AMD A68M
    Memory
    DDR3 SDRAM (1600MHz)
    Graphics Card(s)
    Integrated Graphics
    Monitor(s) Displays
    LED Backlit HD Anti-glare
    Screen Resolution
    1366x768
    Hard Drives
    ST500LT012-9WS14 SATA DISK DEVICE
    PSU
    HP 6 cell (47 WHr) Li-Ion battery
    Antivirus
    Kaspersky PURE 3.0 Total Security
Have you successfully installed Kasperky?

I am not at all familiar with Kasperky but I think it is one of the best available.

Have you been able to run a scan? If so what did the results say?

There are some extremely knowledgeable people here and I am sure they will help you out, just be patient.

When did this start happening? After installing or downloading something?

What have you recently installed?
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium
I am not at all familiar with Kasperky but I think it is one of the best available.

I agree with gator2013 and would recommend the following actions:

Run a full scan of your PC to try and detect/isolate the potential malware.
If nothing is found, post a screenshot of your issue.
Also check your browser for any new toolbars, extensions or plug-ins that could be slipping under the Kapersky radar.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Have you successfully installed Kasperky?

Have you been able to run a scan? If so what did the results say?

When did this start happening? After installing or downloading something?

What have you recently installed?

I have installed successfully and after the scan it just says that there are no issues or anything. This started a couple of months ago and I really didn't think much into it and it didn't bug me as much as it does now. I'm the only one who uses this laptop because it's for school except for my ex-boyfriend...who knows what he did when he was using it. I don't know a whole lot about computers but I'm pretty cautious about what I view and open. I don't remember if it started before or after downloading anything. Recent installed programs installed since the beginning of this year are: Ralink RT3290 802.11bgn Wi-Fi Adapter, Realtek Card Reader (which I have no idea what this is or how it got installed), Kaspersky PURE 3.0, Dropbox, Unity Web Player, Adobe Flash Player 12 Plugin, Java 7 Update 51, and Adobe Reader XI (11.0.06),

Thanks.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    CPU
    AMD Quad-Core A4-5000 APU 1.5GHz Quad Core
    Motherboard
    AMD A68M
    Memory
    DDR3 SDRAM (1600MHz)
    Graphics Card(s)
    Integrated Graphics
    Monitor(s) Displays
    LED Backlit HD Anti-glare
    Screen Resolution
    1366x768
    Hard Drives
    ST500LT012-9WS14 SATA DISK DEVICE
    PSU
    HP 6 cell (47 WHr) Li-Ion battery
    Antivirus
    Kaspersky PURE 3.0 Total Security
Run a full scan of your PC to try and detect/isolate the potential malware.
If nothing is found, post a screenshot of your issue.
Also check your browser for any new toolbars, extensions or plug-ins that could be slipping under the Kapersky radar.

I will run another scan and screenshot not only the results but I will screenshot the 2 issues as well. I don't have any toolbars or extensions or plug-ins.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    CPU
    AMD Quad-Core A4-5000 APU 1.5GHz Quad Core
    Motherboard
    AMD A68M
    Memory
    DDR3 SDRAM (1600MHz)
    Graphics Card(s)
    Integrated Graphics
    Monitor(s) Displays
    LED Backlit HD Anti-glare
    Screen Resolution
    1366x768
    Hard Drives
    ST500LT012-9WS14 SATA DISK DEVICE
    PSU
    HP 6 cell (47 WHr) Li-Ion battery
    Antivirus
    Kaspersky PURE 3.0 Total Security
Hi missmadred,

Yes, please run a full scan. I think Kapersky only runs a short scan after installation (don't remember for sure); however, I think the screenshots are going to be helpful in identifying and resolving your issue because I'm sure someone here will recognize something within them.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Anti Viruses are meant to be installed on a clean PC. Installing a AV on a infected computer does no good since some of the OS files have been corrupted which prevents the AV from being installed properly.

It might be advisable to remove the AV, then attempt to clean the PC before installing the AV. Use the following tools to run scans on your PC after the AV has been removed.

To obtain a copy of Windows 8 or 8.1, see this tutorial:

http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

You will need to have your Windows 8 or 8.1 product key number from your retail box package OR online order information in the confirmation email for your purchase.

Kaspersky removal tool:

https://support.kaspersky.com/common/service.aspx?el=1464#block1

TDSSKiller

TDSSKiller Download

Malwarebytes (The free version will work fine). If MBAM finds anything, check all the boxes of items found & quarantine them.

https://www.malwarebytes.org/free/

AdwCleaner.

AdwCleaner Download

You also have the option of restoring your PC to a time before the infection occurred. Since some malware tends to embed itself in the 1st restore point, it is advisable to roll back to the 2nd or 3rd restore point before the infection.

http://www.eightforums.com/tutorials/4692-system-restore-how-do-windows-8-a.html

You can also choose to do a refresh:

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

If any apps were removed during the refresh, you will find a Removed Apps.html file on the desktop detailing what it removed and at what time.

EDIT:

I went to Fry's Electronics and one of their employees told me to buy Kaspersky PURE 3.0 Total Security and that would fix it but it's either not working or I have done something wrong.

Is Kaspersky running or did you get an error message when you installed it? If so, see this article: Can Kaspersky Anti-Virus 2013 be installed on an infected computer?

Can Kaspersky Anti-Virus 2013 be installed on an infected computer?
 
Last edited:

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various
Anti Viruses are meant to be installed on a clean PC. Installing a AV on a infected computer does no good

You bring up some interesting solutions but I disagree with your logic (as stated above) because some AVs are excellent at detecting, isolating, and removing viruses (even after you install the AV after the infection). Now, if your statement is accurate, why does Malwarebytes work when it is recommended for installation after one suspects an infection? And why does the MS Suspicious Malware Removal Tool work on removing specific infections when it is installed "after the fact" on a monthly basis? In summary, I would advise the OP to try a full Kapersky scan before opting for a more drastic solution.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
I saw that you advised that & I agree. The reason Mbam works is that it is a standalone program, it is not as integrated into the system as a full AV. Installing an AV causes many changes to system files & if those files are already compromised then the AV itself will be compromised. I've seen instances in the past such as mentioned above, where people installed an AV on a infected PC & the AV was either running skewed or the virus was still present in the background.

I don't doubt that some AV's probably do a scan on the system before they start the installation, but I'm old school (OK, just old :p) & I stick by the rule that an AV should be put on a clean PC for best results.
 

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various
I saw that you advised that & I agree. The reason Mbam works is that it is a standalone program, it is not as integrated into the system as a full AV. Installing an AV causes many changes to system files & if those files are already compromised then the AV itself will be compromised. I've seen instances in the past such as mentioned above, where people installed an AV on a infected PC & the AV was either running skewed or the virus was still present in the background.

I don't doubt that some AV's probably do a scan on the system before they start the installation, but I'm old school (OK, just old :p) & I stick by the rule that an AV should be put on a clean PC for best results.

Thanks for your response but I still disagree with your logic. The AVs use the same profiles (eg virus definitions) as the others mentioned and they should be effective in (at least) detecting and isolating the malware. Now, the removal is a completely different story; in that, many times you have to download a special tool from your AV provider to address all the damage that has been done but detection and isolation should never be an issue (even if installed after the malware is contracted). However, the AV must be good at what it does and Kapersky is the best I've ever encountered in that area (even though I use Avast free 2014). At this point, let's just "agree to disagree" and you can have the last word if you wish to do so.

Respectfully,

my2cents


Some links of interest:

AV-TEST - The Independent IT-Security Institute: Nov/Dec 2013

AV-Comparatives Independent Tests of Anti-Virus Software » AV-Comparatives
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
No prob, I just posted an addition to the article about Kaspersky being installed on an infected PC. I've never used it myself, but I know it always gets good reviews. I'll have to try it someday. Nah, I don't want the last words...we're all friends here :D

Thank you for the links
 

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various
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