Windows 8 and 8.1 Forums

Help please!

  1. #1

    Help please!


    I'm sorry if I put this thread in the wrong place...I wasn't exactly sure where to put this.

    I think I have a virus but I can't find it.

    When I am viewing a website sometimes a small video appears on the right bottom side of my screen and sometimes when I click on a link to view another site or page a pop up comes up with usually the same website but every so often it is different.

    I was going to just re-install Windows 8.1 but I don't have a hard copy since it was already on the computer when I received it, Windows tech support told me they couldn't send me one and I have been trying to get a hold of my school's tech support for help since I got the computer through them but I can't get anywhere with them.

    I went to Fry's Electronics and one of their employees told me to buy Kaspersky PURE 3.0 Total Security and that would fix it but it's either not working or I have done something wrong.

    What can I do????

      My System SpecsSystem Spec

  2. #2


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Have you successfully installed Kasperky?

    I am not at all familiar with Kasperky but I think it is one of the best available.

    Have you been able to run a scan? If so what did the results say?

    There are some extremely knowledgeable people here and I am sure they will help you out, just be patient.

    When did this start happening? After installing or downloading something?

    What have you recently installed?
      My System SpecsSystem Spec

  3. #3


    Posts : 2,191
    Windows 8.1


    I am not at all familiar with Kasperky but I think it is one of the best available.
    I agree with gator2013 and would recommend the following actions:

    Run a full scan of your PC to try and detect/isolate the potential malware.
    If nothing is found, post a screenshot of your issue.
    Also check your browser for any new toolbars, extensions or plug-ins that could be slipping under the Kapersky radar.
      My System SpecsSystem Spec

  4. #4


    Quote Originally Posted by gator2013 View Post
    Have you successfully installed Kasperky?

    Have you been able to run a scan? If so what did the results say?

    When did this start happening? After installing or downloading something?

    What have you recently installed?
    I have installed successfully and after the scan it just says that there are no issues or anything. This started a couple of months ago and I really didn't think much into it and it didn't bug me as much as it does now. I'm the only one who uses this laptop because it's for school except for my ex-boyfriend...who knows what he did when he was using it. I don't know a whole lot about computers but I'm pretty cautious about what I view and open. I don't remember if it started before or after downloading anything. Recent installed programs installed since the beginning of this year are: Ralink RT3290 802.11bgn Wi-Fi Adapter, Realtek Card Reader (which I have no idea what this is or how it got installed), Kaspersky PURE 3.0, Dropbox, Unity Web Player, Adobe Flash Player 12 Plugin, Java 7 Update 51, and Adobe Reader XI (11.0.06),

    Thanks.
      My System SpecsSystem Spec

  5. #5


    [QUOTE=my2cents;346289]
    Run a full scan of your PC to try and detect/isolate the potential malware.
    If nothing is found, post a screenshot of your issue.
    Also check your browser for any new toolbars, extensions or plug-ins that could be slipping under the Kapersky radar.
    I will run another scan and screenshot not only the results but I will screenshot the 2 issues as well. I don't have any toolbars or extensions or plug-ins.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,191
    Windows 8.1


    Hi missmadred,

    Yes, please run a full scan. I think Kapersky only runs a short scan after installation (don't remember for sure); however, I think the screenshots are going to be helpful in identifying and resolving your issue because I'm sure someone here will recognize something within them.
      My System SpecsSystem Spec

  7. #7


    Anti Viruses are meant to be installed on a clean PC. Installing a AV on a infected computer does no good since some of the OS files have been corrupted which prevents the AV from being installed properly.

    It might be advisable to remove the AV, then attempt to clean the PC before installing the AV. Use the following tools to run scans on your PC after the AV has been removed.

    To obtain a copy of Windows 8 or 8.1, see this tutorial:

    Windows 8 and Windows 8.1 ISO - Download or Create

    You will need to have your Windows 8 or 8.1 product key number from your retail box package OR online order information in the confirmation email for your purchase.
    Kaspersky removal tool:

    https://support.kaspersky.com/common...el=1464#block1

    TDSSKiller

    TDSSKiller Download

    Malwarebytes (The free version will work fine). If MBAM finds anything, check all the boxes of items found & quarantine them.

    https://www.malwarebytes.org/free/

    AdwCleaner.

    AdwCleaner Download

    You also have the option of restoring your PC to a time before the infection occurred. Since some malware tends to embed itself in the 1st restore point, it is advisable to roll back to the 2nd or 3rd restore point before the infection.

    System Restore - How to Do in Windows 8

    You can also choose to do a refresh:

    Refresh Windows 8

    If any apps were removed during the refresh, you will find a Removed Apps.html file on the desktop detailing what it removed and at what time.
    EDIT:

    Quote Originally Posted by missmadred View Post
    I went to Fry's Electronics and one of their employees told me to buy Kaspersky PURE 3.0 Total Security and that would fix it but it's either not working or I have done something wrong.
    Is Kaspersky running or did you get an error message when you installed it? If so, see this article: Can Kaspersky Anti-Virus 2013 be installed on an infected computer?

    Can Kaspersky Anti-Virus 2013 be installed on an infected computer?
    Last edited by Borg 386; 21 Feb 2014 at 10:58.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,191
    Windows 8.1


    Anti Viruses are meant to be installed on a clean PC. Installing a AV on a infected computer does no good
    You bring up some interesting solutions but I disagree with your logic (as stated above) because some AVs are excellent at detecting, isolating, and removing viruses (even after you install the AV after the infection). Now, if your statement is accurate, why does Malwarebytes work when it is recommended for installation after one suspects an infection? And why does the MS Suspicious Malware Removal Tool work on removing specific infections when it is installed "after the fact" on a monthly basis? In summary, I would advise the OP to try a full Kapersky scan before opting for a more drastic solution.
      My System SpecsSystem Spec

  9. #9


    I saw that you advised that & I agree. The reason Mbam works is that it is a standalone program, it is not as integrated into the system as a full AV. Installing an AV causes many changes to system files & if those files are already compromised then the AV itself will be compromised. I've seen instances in the past such as mentioned above, where people installed an AV on a infected PC & the AV was either running skewed or the virus was still present in the background.

    I don't doubt that some AV's probably do a scan on the system before they start the installation, but I'm old school (OK, just old ) & I stick by the rule that an AV should be put on a clean PC for best results.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,191
    Windows 8.1


    Quote Originally Posted by Borg 386 View Post
    I saw that you advised that & I agree. The reason Mbam works is that it is a standalone program, it is not as integrated into the system as a full AV. Installing an AV causes many changes to system files & if those files are already compromised then the AV itself will be compromised. I've seen instances in the past such as mentioned above, where people installed an AV on a infected PC & the AV was either running skewed or the virus was still present in the background.

    I don't doubt that some AV's probably do a scan on the system before they start the installation, but I'm old school (OK, just old ) & I stick by the rule that an AV should be put on a clean PC for best results.
    Thanks for your response but I still disagree with your logic. The AVs use the same profiles (eg virus definitions) as the others mentioned and they should be effective in (at least) detecting and isolating the malware. Now, the removal is a completely different story; in that, many times you have to download a special tool from your AV provider to address all the damage that has been done but detection and isolation should never be an issue (even if installed after the malware is contracted). However, the AV must be good at what it does and Kapersky is the best I've ever encountered in that area (even though I use Avast free 2014). At this point, let's just "agree to disagree" and you can have the last word if you wish to do so.

    Respectfully,

    my2cents


    Some links of interest:

    AV-TEST - The Independent IT-Security Institute: Nov/Dec 2013

    AV-Comparatives Independent Tests of Anti-Virus Software AV-Comparatives
      My System SpecsSystem Spec

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