missmadred
New Member
- Messages
- 3
- Location
- Mesa, Arizona
I'm sorry if I put this thread in the wrong place...I wasn't exactly sure where to put this.
I think I have a virus but I can't find it.
When I am viewing a website sometimes a small video appears on the right bottom side of my screen and sometimes when I click on a link to view another site or page a pop up comes up with usually the same website but every so often it is different.
I was going to just re-install Windows 8.1 but I don't have a hard copy since it was already on the computer when I received it, Windows tech support told me they couldn't send me one and I have been trying to get a hold of my school's tech support for help since I got the computer through them but I can't get anywhere with them.
I went to Fry's Electronics and one of their employees told me to buy Kaspersky PURE 3.0 Total Security and that would fix it but it's either not working or I have done something wrong.
What can I do????
I think I have a virus but I can't find it.
When I am viewing a website sometimes a small video appears on the right bottom side of my screen and sometimes when I click on a link to view another site or page a pop up comes up with usually the same website but every so often it is different.
I was going to just re-install Windows 8.1 but I don't have a hard copy since it was already on the computer when I received it, Windows tech support told me they couldn't send me one and I have been trying to get a hold of my school's tech support for help since I got the computer through them but I can't get anywhere with them.
I went to Fry's Electronics and one of their employees told me to buy Kaspersky PURE 3.0 Total Security and that would fix it but it's either not working or I have done something wrong.
What can I do????
My Computer
System One
-
- OS
- 8.1
- Computer type
- PC/Desktop
- System Manufacturer/Model
- HP
- CPU
- AMD Quad-Core A4-5000 APU 1.5GHz Quad Core
- Motherboard
- AMD A68M
- Memory
- DDR3 SDRAM (1600MHz)
- Graphics Card(s)
- Integrated Graphics
- Monitor(s) Displays
- LED Backlit HD Anti-glare
- Screen Resolution
- 1366x768
- Hard Drives
- ST500LT012-9WS14 SATA DISK DEVICE
- PSU
- HP 6 cell (47 WHr) Li-Ion battery
- Antivirus
- Kaspersky PURE 3.0 Total Security