Windows 8 and 8.1 Forums


Can't get rid of spyware

  1. #1


    Southeast, Iowa
    Posts : 24
    windows 8 64 bit

    Can't get rid of spyware


    Hello all,
    I hope I have this posted in the right spot. My problem is I have at least 2 maybe 3 different spyware that I can't get rid of, and it causes problems for me. one of them is called Win32.Downloader.gen (SearchProtect), the other is called iCrossRider and both shows up on my scans and when I go to delete them they keep coming back. I have even went on google and did the how to remove manualy method. Went to the places down in the registery and every time I delete the files out they come back...and the last 3rd one I think I have isn't showing up in my scans but it shows up in my start up programs which I have it disabled of course but its showing there and its called WebCake Desktop.

    I have tried everything to get rid of these nasty little critters but they refuse to go away. The only thing left to do is a full reinstall of windows 8 and i don't want to have to resort to that if I don't have to.

    Any ideas on how to get rid of these nasty critters?

    oh and by the way, I use the default program on win8 (window defender) and the free version of malware bites. was thinking up upgrading the malware bits to full version but if the free version cant get rid of them i didn't want to pay the full price if it's not going to work

      My System SpecsSystem Spec

  2. #2


    USA, Idaho
    Posts : 1,062
    Win 8, (VM win7, XP, Vista)


    If any of the virus checkers, or mwalware programs cannot remove these nasty little buggers, then you only have one choice (that I can figure out anyway) is to do a clean reinstall. . .sorry, and good luck. . .
      My System SpecsSystem Spec

  3. #3


    Try Spybot Search and Destroy free version before you give up hope...
      My System SpecsSystem Spec

  4. #4


    Southeast, Iowa
    Posts : 24
    windows 8 64 bit


    yea thats what I thought to but I was hoping maybe someone here could save me from that. XP I know how to reset but this win8 im not sure about. ugh
      My System SpecsSystem Spec

  5. #5


    Southeast, Iowa
    Posts : 24
    windows 8 64 bit


    I tried spybot S&D and it cant remove them either. does the scan, find them, says has to restart to remove em. I restart and have to go through a 2nd scan then when thats all done with guess what..their still there. cant get rid of them no matter what i do
      My System SpecsSystem Spec

  6. #6


    Southeast, Iowa
    Posts : 24
    windows 8 64 bit


    Guess I better start looking around for instructions on how to reinstall win 8. never done it before but xp I did 2 or 3 times in the ten yrs I owned that system, it was easy after the first time. I guess 8 will be ok once I get over that 1st time.

    [so dreads having to do this]
      My System SpecsSystem Spec

  7. #7


    did you try running malwarebytes in safe mode?
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  8. #8


    Southeast, Iowa
    Posts : 24
    windows 8 64 bit


    Quote Originally Posted by DMHolt57 View Post
    did you try running malwarebytes in safe mode?
    no never thought of that and i looked up 2 of them on line and the 3rd one I just now looked up and its a nasty one. the Win32.Downloader.gen is going to take 6 different programs to get rid of if it can be taken off. I was thinking as much as that would cost id be better off just resetting win8 lol but i'll try your idea

    this is what i found on that nasty trojan
    Remove Win32.downloader.gen virus (Removal Guide)
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  9. #9


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    I think the paid version of Malwarebytes has a couple more removal tools that aren't available in the free version. I would be kind of surprised if Malwarebytes could not remove your problem files especially if you really push it. It might damage your OS in the process but everything removed is backed up and if you are considering reinstalling your OS then what the heck.

    Also, if you google "Malwarebytes Coupons" you can find some discount codes that really work. I purchased Malwarebytes Pro latest version Lifetime Lisence for $19.95 and you don't have to look out for sneaky add-ons with the download and install. I can live with that. It also has real-time protection if you choose to use it.

    Just a Thought

    This Link Might Help As Well

    https://forums.malwarebytes.org/inde...owtopic=129180
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Avast AV has a boot time scan.
    That might help:

      My System SpecsSystem Spec

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