I need some advice on checking my mom's computer for security threats and unauthorized access. As much as I have advised her what not to do, she took a call from a scammer. They made her believe they were a subcontractor from Microsoft. They logged on to her computer. She can't tell me exactly what they did. I fear they installed something. I scanned it for a virus. I plan to look over the firewall activity. What should I look for? Should I reset the firewall to default? She was having problems sending out emails at the time it happened. Verizon reset her password. Would changing the Windows login password help? I fear she gave her ip address and they can now log in anytime.
My Computer
System One
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- OS
- Windows 8
- Computer type
- PC/Desktop