Windows 8 and 8.1 Forums

Virus infestation problem

  1. #1

    Virus infestation problem

    This morning I ran Malwarebytes and SuperAntivirus as I do periodically. SuperAntivirus didn't find any major threats but Malwarebytes came up with a list of files affected by a PUP virus.My next step would normally be to press Remove then restart the computer as requested to remove all remaining traces. The same thing happened about two weeks ago. After pressing Remove I restarted the computer as advised, only to find that Windows 8 wouldn't load. I tried everything, including trying to boot up with the installation disk and a recovery flashdrive. Nothing worked. Neither the disk nor the flashdrive were recognized. I ended up having to take it to a technician who took several days to fix the problem. Currently I have Malwarebytes up but I am afraid to press Remove and even more afraid to restart/switch off the computer. Can anyone help?

    You will notice from the log below that Avast is shown as off. For some reason it switches off without warning so that I have no protection.

    OS Version: Microsoft Windows 8 Pro, 32 bit
    Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz, x64 Family 6 Model 15 Stepping 6
    Processor Count: 2
    RAM: 3068 Mb
    Graphics Card: Intel(R) G41 Express Chipset v2, 1406 Mb
    Hard Drives: C: Total - 176587 MB, Free - 132646 MB; D: Total - 299999 MB, Free - 225207 MB; L: Total - 305241 MB, Free - 187114 MB;
    Motherboard: Gigabyte Technology Co., Ltd., G41M-Combo
    Antivirus: avast! Antivirus, Disabled
    Virus infestation problem Attached Files

      My System SpecsSystem Spec

  2. #2

    Posts : 94
    Microsoft Windows 8.1 Pro 64-bit

    Check for rootkits with Anti-rootkit utility TDSSKiller
      My System SpecsSystem Spec

  3. #3
      My System SpecsSystem Spec

  4. #4

    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64

    Good links.

    The log mentions a chrome extension that installs as fjoijdanhaiflhibkljeklcghcmmfffh and searching that up would give some good results as well.

    Uninstall all unknown browser extensions to begin with, get offline, clean all temp files and then try a re-scan.

    Some registry keys need to be deleted as well.

    Manual Removal Guide for WebCake.BHO

    Good luck
      My System SpecsSystem Spec

Virus infestation problem
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