Windows 8 and 8.1 Forums


windows security center issue

  1. #1


    Posts : 5
    windows 8 ver 6.2.9200

    windows security center issue


    I recently received an action center message Windows security center service turned off. I tried to turn on and it states it cannot be started. after many searches about this I tried to turn it on manually through services.msc but it is not there. Is this service important or can I run without it? I was also kicking around the idea of a "refresh" but found that it's features are misleading. It only saves you documents and settings but everything else is gone. There are ways around this from what I can tell by creating a custom image and restoring that. However that seems awfully complicated, and wouldn't the image have to be made before the problem I am having occured? If I created an image now won't it still be missing security center? I also trie to use restore to fix the problem, but the 7 points I have that were before the problem all come up with a message stating restore was not successful and to try another. Any suggestions anyone may have would be helpful. Thanks in advance.

      My System SpecsSystem Spec

  2. #2


    Spain
    Posts : 39
    Windows 8 Professional x64


    Hmm, I don't seem to have a service by that name either ... Could you post a screenshot of the error that you're getting?
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    windows 8 ver 6.2.9200


    In the taskbar I saw the flag with the red x. When I right click and select open action center this main window opens. When I click on turn on now the error box to the right appears. When clicking on troubleshoot it is of little or no help. That's when I went to google and tried to start it through services.msc and noticed it not there. It doesn't seem to be a problem, that is obvious anyway. I ran norton scan, Advanced system Care scan, Iobit malware removal and smart defrag, and no issues were found. I may just run with it till it goes kaplooey and then deal with it. I do regular backups and keep all my important personal files on external drives so the only major loss would be installed programs that I can just reinstall.

    ps:I've never attached a pic to a post here, so I hope I did it right.
    Attached Thumbnails Attached Thumbnails Action Center Prob.png  
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  4. #4


    Spain
    Posts : 39
    Windows 8 Professional x64


    Do you have any 3rd party Antivirus or security programs installed?
      My System SpecsSystem Spec

  5. #5


    Posts : 154
    Windows 8.1 Professional 64-bit


    In your notification area I notice that you have Norton running.
    Click image for larger version

    Can it be that this could be the cause of your issue? Or am I completely missing something?
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    windows 8 ver 6.2.9200


    Quote Originally Posted by Skulblaka View Post
    In your notification area I notice that you have Norton running.
    Click image for larger version

    Can it be that this could be the cause of your issue? Or am I completely missing something?
    Quote Originally Posted by Julian View Post
    Do you have any 3rd party Antivirus or security programs installed?
    Yes I have Norton antivirus, Advanced System Care (ASC), and Iobit Malware Fighter(IMF). I have been using Norton and ASC for years on 5 laptops and 2 desktops (1 Win XP, 3 Win Vista 32bit, and 3 Win 7, I think all 3 64bit) for about 2 years and IMF on the same comps for a few months. None of those computers had any issues with the 3 programs. The comp I am having the issue with is Windows 8 64 bit, and had norton and ASC running since I bought it in January, and IMF for about 2 months. I also have a couple of disk and registry scanners I use, but haven't on the troubled comp yet. The problem didn't start until 4 or 5 days ago. I have tried uninstalling all 3 and still it won't start. I'm wondering just how important that service is. The only difference I have noticed in my comp since it started has been a good thing. Normally when I run any scans like Disk checks, malware fix, or registr fixes, it always seems to find something abnormal, even if I run a scan right after I just fixed any errors. But since this has started it's not finding as many issues.
    I think I will probably run with it until I have a major issue. I usually format and do clean installs about once a year or so, maybe a bit mor or less depending on how it's running. I;ll try to tackle it then and see if I can fix it with no worries anout losing anything.
      My System SpecsSystem Spec

  7. #7


    Posts : 154
    Windows 8.1 Professional 64-bit


    Just a suggestion, it's best to ignore those "optimizers" and "registry cleaners". They cause far more issues than solve. It's possible that this may be the cause. It could even be Norton itself being nasty (no surprise).

    You say you have removed Norton. Have you tried using the Norton Removal Tool? Norton is known for being a nightmare...

    Also, I find your version of Windows 8 curious. Is it a beta (start button) or a preview?
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    windows 8 ver 6.2.9200


    Quote Originally Posted by Skulblaka View Post
    You say you have removed Norton. Have you tried using the Norton Removal Tool? Norton is known for being a nightmare...

    Also, I find your version of Windows 8 curious. Is it a beta (start button) or a preview?
    I use a program called pc wizard, this gives me all kinds of system info, that's where the version @ came from.
    As far as removing norton goes, I didnot use the removal tool. I don't really think that would be the problem or I would have the problem on other computers. I have been using norton for many years, going all the way back to when it took 25 or 30 floppy disks to install it. After all these years would it really all of a sudden start causing a problem? And only on 1 computer? I would hate to think that I have spent about $120 per year fo who knows how long on a product that causes the problems it's supposed to avoid. If it is no good what antivirus programs do you suggest?
      My System SpecsSystem Spec

  9. #9


    Posts : 154
    Windows 8.1 Professional 64-bit


    Norton has a bad reputation that holds even today. The program is a mess. Even in these forums it's not looked upon kindly. I used to download paid AV software because I thought they were better. I tried a ton of them. After a few years I switched to free AV such as Avast and AVG (don't use AVG because it's pretty bad). I used Avast for a few months, it was good but I grew tired of being nagged to buy it even thought it's free and just as good as their paid version.

    When I began using Windows 8, I noticed that it had a built-in and free AV program named Windows Defender. So I thought to myself, why use third-party software that bombards you to pay for protection when Windows already has one. So I removed all traces of third-party AV software and began using Windows Defender.

    Take note, if you don't download random things and deliberately try to infect your computer, you will be fine without any AV software. It just helps to have something as a precaution. You won't even see Windows Defender running, it's a background process, like a Firewall. I don't worry about compatibility issues or renewing my "subscription" and the updates are done through Windows Update. Also, most (if not all) people suggest you get Malwarebytes to pair with your free AV. Malwarebytes is free (you can buy it if you want) and it's used only for scanning your system about once a month as a precaution. Malwarebytes is an amazing program, the most popular and free utility. You can't go wrong with it.

    My suggestion, remove Norton and Malware Fighter and substitute them with Windows Defender (enable it through Action Center) and install Malwarebytes.

    You can also browse the Security section of this forum because there have been an incalculable amount of people asking about the "best" AV software. Most answers point towards Avast or Windows Defender that is paired with Malwarebytes.

    Otherwise, are there settings in Norton that allow you to control MSC? Try looking under the Miscellaneous category of Norton's settings. I think there should be a setting (slider?). Another thought I may have is that your Malware program is running in the background (same thing as Norton) and MSC cannot be enabled because of compatibility issues when running multiple AV programs.
    Last edited by Skulblaka; 07 Jun 2013 at 08:02.
      My System SpecsSystem Spec

  10. #10


    Posts : 5
    windows 8 ver 6.2.9200


    OK I don't know what's going on now, but here is what is and has happened. I decided to take everybody's word and jump in the pool.
    1. I installes malwarebytes and performed a scan and it found no issues.
    2. I removed Norton (yes I used the norton removal tool) and restarted system.
    a.The restart took an exceptionally long time to complete. Normally when I click restart it is back to the desktop (as long as I am there to put password in when it asks) within 25-30 seconds. this time it took about 4-5 minutes.
    3. When it finally started I noticed the flag with the x was gone. I thought everything was fixed. Uh not so fast.
    4. I went to control panel to make sure defender and firewall were up and running. I received errors. When I click on defender I Got this error "An error has occured in the program during initialization. If this problem continues contact the system Administrator. (Ha ha ha I AM the system administrator. LOL) error code:0x80073b01". And when I tried to start fire wall I got this Error "Windows Firewall cannot change some settings. Error code: 0x80070424"I did not receive this error before when I tried to start firewall , the popup just said cannot be started at this time. I didn't try to start defender before so not sure if that's new or not.
    5. I tried to restart again and this time the flag was back.
    6. I looked up the error codes online and couldn't find anything with error pertaining to windows 8 only 7.
    7. I didn't want to run with no antivirus so I installed Avast. It ran a 2 minute scan and said no problems found.
    That is where I stand as of now. I think 1 of the posts I was reading when I looked up the error codes said to make sure windows was updated so I will probably try that.
      My System SpecsSystem Spec

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