Windows 8 and 8.1 Forums


Unable to delete folder - Permissions & ownership issue

  1. #1


    Posts : 3
    Windows 8 Home Premium

    Unable to delete folder - Permissions & ownership issue


    Hi All,

    Have a problem that sounds super simple, but, for some reason isn't... I can't delete a folder!

    There is a folder left over from an uninstalled product called "Symantec". When I attempt to delete this, I get the message "You require permission from SYSTEM to make changes to this file". Clicking the "Try Again" button does nothing and the same message reappears.

    I have tried to take ownership of the file through Properties > Security > Advanced, however, I get this error:
    "An error occured while applying security information to (file path). Failed to enumerate objects in the contianer. Access is denied."

    I have also tried to use an elevated command prompt to run the takeown command on this directory, however, get the "Access is denied." message for all files.

    Any ideas on how to delete this file - unlocker does not work either!

    Appreciating any help on this matter.

    Thanks,

    winster8

      My System SpecsSystem Spec

  2. #2


    Posts : 22,581
    64-bit Windows 10


    Hello Winster, and welcome to Eight Forums.

    Depending on what program this is for by Symantec, you may be able to use their removal tool at the link below to remove it.

    https://support.norton.com/sp/en/us/...rProfile_en_us

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8 Home Premium


    Hi Shawn,

    Thanks for the quick reply. The Norton Removal Tool didn't help, as Symantec Endpoint Protection uninstall fails through Add/Remove programs (no error codes etc, just kills itself!).

    Cheers though :-)
      My System SpecsSystem Spec

  4. #4


    Posts : 22,581
    64-bit Windows 10


    You may need to contact and open a case with Symantec to get the CleanWipe tool to remove it. The threads below at Symantec help show you more on this.

    How to get the CleanWipe tool (Endpoint Removal) | Symantec Connect Community

    and

    http://www.symantec.com/business/sup...&id=TECH184988
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8 Home Premium


    Hi Brink,

    Thanks for that, the CleanWipe tool did the trick nicely!

    All the best
      My System SpecsSystem Spec

  6. #6


    Posts : 22,581
    64-bit Windows 10


    Great news.
      My System SpecsSystem Spec

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