Solved Lenovo g50 no sound both speakers and earphone

Ngzek

Member
Messages
107
Location
Delhi
Lenovo G50 sound lost suddenly. Both build in speakers also ear phones are not working. There is no exclamation mark with the sound device in device manager. And i tried to update driver from device manager but said I am having the latest driver. I disabled sound driver and enabled but still not working. I tried to reinstall the sound driver but I got a notification that sound driver cannot install because device not found. Please help me friends
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
fireberd I have reinstalled intel chipset driver but still getting installation failed: device not found notification when installing conexant sound driver for G50-80, windows 8.1 64bit.
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google
Check the BIOS in case the sound accidentally got disabled. If its disabled in the BIOS, Windows will not find it.
Otherwise I would suspect a hardware failure.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Okay let me check BIOS settings
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google
In BIOS I find only power beep options disable/enable. Still getting no beep no sound after enabling this. If it is hardware problems should i repair motherboard or buy a new usb sound card? please share. Thank you fireberd
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google
One other thing to try. Uninstall the Conexant sound AND uninstall the driver (in the Device Manager). Then restart the PC and Windows should detect and install the generic, basic function, High Definition Audio Codec (driver) if it can find it. If that works, then the hardware is OK and there is another problem.

After you do that, post a screenshot of the Device Manager, Sound.... Section.
Screenshots and Files - Upload and Post in Eight Forums

Here is my Sound section, for example. (Disregard the Tranzport entries, that if for my recording studio) The AMD High Definition Audio Device is for an AMD Video Card HDMI audio. The Realtek in my case is my sound "card".
Device Manager Capture.JPG
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Restarted pc device manager image after uninstall all the sound drivers . Still getting no sound
dnm.PNG
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google
Windows installed the High Definition Audio drivers, so the sound "card" is being recognized by Windows.
Go to the Sound Panel and verify "Speakers" are set as the default audio playback device.

I see an Unknown Device under Bluetooth. I wonder if that is causing the problem. Disable the Bluetooth device (unknown device) and see if that allows speaker sound.

Here is my Sound, Playback Panel.
Playback Panel.JPG
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
I see a post on the Windows 7 forum with exact same screenshot as what you have posted????
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Speakers are setting as default playback device and i 've disabled unknown bluetooth device but getting same result. also why can't we install conexant audio driver here in this laptop?
dis.PNGgh.PNG
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google
I am happy to know that sound card is detecting by windows. I think sound card and its circuit are working
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google
You should be able to install the Conexant driver from Lenovo (don't try other drivers). I linked you earlier to the drivers.

Installing the High Definition Audio was a test to see if the sound hardware is working, and it is. If the High Definition Audio did not install then I would say there is a hardware problem.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Okay I will try again conexant driver from the above link you show me.
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google
In the Lenovo support page "severity" option when "recommended" is selected no driver is available for Lenovo G50-80 but when selected "optional", one conexant driver appear which give device not found error while installing.
leno.PNG2.PNG
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google
That appears to be the correct driver. I have to leave for a music playing job (I'm a musician) but I'll try to help more in the morning.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
You are right conexant driver successfully installed but no sound again. Thank you very much fireberd. Have a great day
sound.PNG
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google
Have you tried the headphones since reinstalling the Conexant driver?
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Yes I have tried with some headphones and also system restored to oldest possible date
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo g500 note book
    CPU
    i5
    Memory
    4gb
    Graphics Card(s)
    2gb
    Browser
    google
My next thought (guess) is that something has happened to the headphone jack to cause no speaker or headphone sound. In many PC's the headphone jack controls speaker sound by an extra contact. This gets to the hardware inside, many PC's have a "Daughter" board with the I/O jacks on them. If there is a bad connection between the daughter board and the main motherboard that can cause no sound. It may not be your problem but one to consider. However, that involves disassembling the laptop to access the hardware, something you may not want to do. Best option, now, is to take it to a qualified laptop PC repair shop and have them check it. You will have to pay for the service but it will find out what the problem is (and maybe fix it).

On the other hand, since this is a discontinued "entry level" laptop with Win 8, it may be time for a new PC with Win 10. The cost to repair may exceed its worth.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Back
Top