Microphone inputs do not work on back or front panel

Ehx

New Member
Messages
14
Yesterday everything was fine. Today I woke up and I had this issue.

The headset I use comes with 2 3.5mm cables that need to be put into both the audio output jack and the microphone input jack. The audio output works fine, however, the microphone input jack does not pick up my voice or anything.

These are my volume settings:

ss+(2015-07-28+at+12.51.10).pngss+(2015-07-28+at+12.51.16).png



Everything looks fine there and everything is plugged in fine. I have the latest RealTek drivers installed and my motherboard is the ASUS Z97-K. I checked the BIOS settings and everything seemed fine, it was set on HD audio and was the same before this issue randomly occurred.


Would really like help solving this as it is so frustrating not being able to use my mic. Also, I have tested the mic on other computers and it works fine so clearly something is wrong either with the hardware or software on my PC. Also, this PC is quite new maybe a month so far. Also, I have windows 8.1 64 bit installed.

Thank you in advance.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate
Did you do the "Refresh" as I suggested on the Win 7 forum?
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate
Just do the Uninstall, in the Device manager, but DO NOT uninstall the drivers. Then restart the PC and when Windows starts it will detect and reinstall the sound, using the already installed Realtek drivers.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Just do the Uninstall, in the Device manager, but DO NOT uninstall the drivers. Then restart the PC and when Windows starts it will detect and reinstall the sound, using the already installed Realtek drivers.


Those were the two I uninstalled and now I have restarted my pc, however, the problem is still there.

ss+(2015-07-28+at+12.11.34).png

If you're wondering why I don't have the realtek drivers installed it is due to me restoring at a point where I didn't have them installed. I only actually had the realtek drivers after the problem arose and I tried to fix it.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate
The Realtek sound driver is the one to be uninstalled, not what you show.

Its listed under Sound Video and Game Controllers.

See my listing. It is from Win 7, but Win 8.1 is the same.

Device Manager Capture.JPG
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
The Realtek sound driver is the one to be uninstalled, not what you show.

Its listed under Sound Video and Game Controllers.

See my listing. It is from Win 7, but Win 8.1 is the same.

View attachment 64178

Ah, okay. Well it doesn't seem like I have those drivers.

ss+(2015-07-28+at+12.44.19).png

Like I said earlier I do not have the Realtek drivers installed due to the restore point I used and was wondering where to download them from their website or my motherboard's website. The images in the original post are outdated sorry.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate
Is everything working OK again? Or are there still problems?
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate
Getting the correct driver was a "1st step".

Can you verify the microphone works OK on another device? Could be something happened to the mic.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Getting the correct driver was a "1st step".

Can you verify the microphone works OK on another device? Could be something happened to the mic.

Microphone is working fine on other devices I tried it on. Also, on this computer my audio output goes through my microphone as well if that helps at all. It's not a leak my computer is picking up sound directly from audio output into the mic. Everything is set up fine though and it shouldn't be doing that.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate
If you plug the mic connector to the rear Pink jack do you still hear audio on the mic?

There's no configuration, that I know of, that would do this. If its still doing it chances are there is a hardware problem with the sound chip on the motherboard.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
If you plug the mic connector to the rear Pink jack do you still hear audio on the mic?

There's no configuration, that I know of, that would do this. If its still doing it chances are there is a hardware problem with the sound chip on the motherboard.

Rear produces the same problem tried the rear like fifty times to no avail. My mic ports were working fine like 3 days ago so randomly hardware screwed up? Would buying a soundcard such as a xonar fix this?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate
Assuming the sound hardware chip is the problem, a separate sound card would fix it.

However, before buying a relatively expensive sound card, try an inexpensive USB connected sound card to verify that the problem is in the sound chip.

Here is an example of an inexpensive USB sound card
StarTech ICUSBAUDIO USB to Stereo Audio Adapter Converter - Newegg.com
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Assuming the sound hardware chip is the problem, a separate sound card would fix it.

However, before buying a relatively expensive sound card, try an inexpensive USB connected sound card to verify that the problem is in the sound chip.

Here is an example of an inexpensive USB sound card
StarTech ICUSBAUDIO USB to Stereo Audio Adapter Converter - Newegg.com


Alright, well I bought an adapter on Ebay. It should be here by the 4th of August and I'll be back when I do that.
Thanks for the help
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate
Assuming the sound hardware chip is the problem, a separate sound card would fix it.

However, before buying a relatively expensive sound card, try an inexpensive USB connected sound card to verify that the problem is in the sound chip.

Here is an example of an inexpensive USB sound card
StarTech ICUSBAUDIO USB to Stereo Audio Adapter Converter - Newegg.com

Okay, I have a USB soundcard device thingy. Anyway, the problem is still there...

it seems this is a software issue. I don't know what to do from here, apart from reformatting...

Microphone is still playing Audio output instead of my own voice.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate
That's too bad.
If you decide to do a clean install (reformat the hard drive and install windows) do a full hard drive back up with a program such as the free Macrium Reflect (unless you have a similar program). That way if it doesn't fix it you can recover all your programs back to where you were before the reinstall.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
That's too bad.
If you decide to do a clean install (reformat the hard drive and install windows) do a full hard drive back up with a program such as the free Macrium Reflect (unless you have a similar program). That way if it doesn't fix it you can recover all your programs back to where you were before the reinstall.

Okay...I reformatted and the problem is still there. The frustration....

Idk what to do at this point
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 4690k
    Motherboard
    ASUS z97-K
    Memory
    8GB 1600 DDR3
    Graphics Card(s)
    GTX 970
    Sound Card
    Onboard Sound Card
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SSD
    1TB Seagate
Back
Top