Windows 8 and 8.1 Forums


No audio at all problem, only static noise

  1. #1


    Posts : 8
    windows 8.1 pro

    No audio at all problem, only static noise


    So I recently upgraded from windows 8 to windows 8.1 Pro. I used to have windows on a normal harddisk, but I installed Windows on my new SSD, that I didn't have before. Everything is working fine, except for the sound. All my sound equipment works fine on other computers, so that's not the problem.
    Also, my speakers aren't completely silent, when I turn the volume all the way up, I can hear some low static noise, which disappears when I unplug the speakers from my computers.
    I have tried downloading sounddrivers from my motherboards website, aswell with the newest realtek drivers from realteks website, but nothing is working.
    I have no idea what to do, I haven't been able to find any solutions by searching on google. I've tried various things such as restarting Windows audio service, downloading drivers and using window's own troubleshooting.
    Specs:
    Windows 8.1 Pro 64-bit
    CPU
    AMD FX-8350
    Vishera 32nm Technology
    RAM
    32,0GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Motherboard
    ASRock 970 Extreme4 (CPUSocket)
    Graphics
    SyncMaster (1920x1200@59Hz)
    4095MB NVIDIA GeForce GTX 680 (NVIDIA)
    Storage
    238GB Crucial_CT256M550SSD3 (SSD)
    2794GB Western Digital WDC WD30EZRX-00MMMB0 (SATA)
    Optical Drives
    ATAPI iHOS104
    Audio
    Realtek High Definition Audio

    also as you see here, in the screenshot of my device manager, the drivers are enabled: Imgur
    Any help/tips/ideas are appreciated. Thank you very much in advance.

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    My first step would be to uninstall the Realtek audio in Device Manager then reboot and let it re-install. What version driver are you using? There is a new one released today.

    Welcome to EightForums!
      My System SpecsSystem Spec

  3. #3


    Some (but not all) experienced sound problems after upgrading from Win 8 to Win 8.1. In most cases, installing a Win 8.1 specific sound driver fixed the problem.

    Download and install the newest VR2.78, as popeye noted, and see if that helps. Be sure to download the 64 bit OS version.
    Realtek

    Proper installation of the Realtek drivers, it will first uninstall the existing driver, have you restart the PC and after Windows starts, Windows will detect no driver and install the generic High Definition Audio driver but after that the Realtek install program will resume and install the new R2.78 driver, and then have you restart the PC again. After the restart, check the audio for operation.

    For future, Here is how to post screenshots on this forum.
    Screenshots and Files - Upload and Post in Eight Forums
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    windows 8.1 pro


    Quote Originally Posted by popeye View Post
    My first step would be to uninstall the Realtek audio in Device Manager then reboot and let it re-install. What version driver are you using? There is a new one released today.
    Hi Popeye.

    I've tried both the R2.77 and the newest R2.78 driver, but neither of them does anything, there's still only static noise. I've also tried completely removing the driver in device manager, and restarting, but the system defualt driver does the same thing. I'm currently running the R2.78.
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    windows 8.1 pro


    Quote Originally Posted by fireberd View Post
    Some (but not all) experienced sound problems after upgrading from Win 8 to Win 8.1. In most cases, installing a Win 8.1 specific sound driver fixed the problem.

    Download and install the newest VR2.78, as popeye noted, and see if that helps. Be sure to download the 64 bit OS version.
    Realtek

    Proper installation of the Realtek drivers, it will first uninstall the existing driver, have you restart the PC and after Windows starts, Windows will detect no driver and install the generic High Definition Audio driver but after that the Realtek install program will resume and install the new R2.78 driver, and then have you restart the PC again. After the restart, check the audio for operation.

    For future, Here is how to post screenshots on this forum.
    Screenshots and Files - Upload and Post in Eight Forums
    Hello.
    That windows 8.1 specific driver you speak of, where do I find that? I've only used the drivers from realtek.com, but they are supposed to be compatible with all systems from vista and up. It mentions Windows 8.1, along with these: in the description: 64bits Vista, Windows7, Windows8, Windows8.1, Windows10. I don't know where I'd find drivers specifically for Windows 8.1.

    I am installing the drivers correctly, in the way you describe, so that's not the problem.
      My System SpecsSystem Spec

  6. #6


    Ones that include 8.1 are "specific" for Windows 8.1. Some older drivers supported Windows 8 but not 8.1.

    You mention the "system default driver". Are you referring to the generic Windows installed "High Definition Audio Drivers"?

    Please post a screenshot of the Device Manager, Sounds section, and the Sound Playback screen.
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    windows 8.1 pro


    Quote Originally Posted by fireberd View Post
    Ones that include 8.1 are "specific" for Windows 8.1. Some older drivers supported Windows 8 but not 8.1.

    You mention the "system default driver". Are you referring to the generic Windows installed "High Definition Audio Drivers"?

    Please post a screenshot of the Device Manager, Sounds section, and the Sound Playback screen.
    Yeah, that's the ones I mean. The ones that are there when no other drivers are installed.
    My computer is in Danish, as you can see, but I will write the English translation for the important things.
    Click image for larger version
    The driver I have selected in the picture above is the generic driver, which you mentioned.

    Click image for larger version
    This is the audio playback screen. The first one reads 'speakers', the second reads 'headphones' and the third one mentions 'digital sound'. The rest of the outputs are just HDMI outputs port 0-4.

    When I plug my Apple earpods in, it looks like this:
    Click image for larger version

    I tried uninstalling my sounddriver again, so currently I have no drivers installed. I will try installing the R2.78 driver again, and upload a screenshot of my devicemanager with those, so you can see how that looks. Also I'm not quite sure what you mean with a picture of the sound section?
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    windows 8.1 pro


    This is how it looks with the R2.78 driver installed. It's still my Apple earpods that has been plugged in.

    Click image for larger versionClick image for larger version
      My System SpecsSystem Spec

  9. #9


    The "Speakers" should be set as the default audio playback device. With Digital set, unless you have speakers that use S/PDIF digital the speakers will not work. This is the first step. Do this and see if you have sound in the speakers.
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    windows 8.1 pro


    Quote Originally Posted by fireberd View Post
    The "Speakers" should be set as the default audio playback device. With Digital set, unless you have speakers that use S/PDIF digital the speakers will not work. This is the first step. Do this and see if you have sound in the speakers.
    The reason the speakers weren't set as default was because I didn't have any speakers plugged in in the first picture. As you see in the other two pictures it's the headset/speakers that are set as default when I have my earpods plugged in. There's no sound either way. The thing is though, that when I turn on some music etc. I can see on the equalizer that it's playing the music, even though theres no sound.
    Click image for larger versionClick image for larger version
      My System SpecsSystem Spec

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