Help: audio stops working after a while

S

swodniw8guy

New Member
Messages
20
I am having some problems with my laptops audio. The audio always cuts off after a while and doesn't work until I restart the PC. I have installed the newest drivers and also rolled back to the older drivers, I have tried disabling and enabling the sound card nothing seems to be working. After I restart then it works for sometime but after that it stops and none of the playback devices would give out audio . Please help.

Audio driver details:

IDT high definition audio codec
version : 6.3.9600.16384

System information:
Intel core I5 , 2.50GHZ , 8gb RAM , windows 8.1 , 64bit



 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17 Notebook PC
    CPU
    Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
    Motherboard
    BaseBoard Manufacturer Hewlett-Packard KBC Version 93.49
    Memory
    8.00 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GT 750M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) IDT High Definition Audio CODEC (2) ManyCam Virtual Microphone
    Screen Resolution
    1920 x 1080
    Hard Drives
    Model HGST HTS541010A9E680 1TB
Done
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17 Notebook PC
    CPU
    Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
    Motherboard
    BaseBoard Manufacturer Hewlett-Packard KBC Version 93.49
    Memory
    8.00 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GT 750M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) IDT High Definition Audio CODEC (2) ManyCam Virtual Microphone
    Screen Resolution
    1920 x 1080
    Hard Drives
    Model HGST HTS541010A9E680 1TB
Does the same problem exist when using a headset or earbuds with it?
 

My Computer

System One

  • OS
    WinXP, WinVista, Win7, Win8.1, Win10, Linux Mint 20
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Customs and 12 OEM/Brands
    CPU
    AMD and Intel
Berton said:
Does the same problem exist when using a headset or earbuds with it?
Click to expand...

Yes, The problem isn't just restricted to the speakers, when I plug in my headphone it still wouldn't work.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17 Notebook PC
    CPU
    Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
    Motherboard
    BaseBoard Manufacturer Hewlett-Packard KBC Version 93.49
    Memory
    8.00 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GT 750M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) IDT High Definition Audio CODEC (2) ManyCam Virtual Microphone
    Screen Resolution
    1920 x 1080
    Hard Drives
    Model HGST HTS541010A9E680 1TB
The downside of a Notebook/Laptop is it is hard to change the hardware, usually have to replace the motherboard. Cost-effectiveness comes into play based upon the age, if in warranty and if not whether one wants to invest in repairs with either no warranty or very short compared to the cost a new device. Adding the parts costs to labor costs can equal half or more of a new computer with a warranty.

If I were working on it I'd boot to a Linux LiveDVD [prefer Mint] and check to see if the problem is hardware or software related, if it works in Linux then the assumption would be it's a Windows and drivers issue.
 

My Computer

System One

  • OS
    WinXP, WinVista, Win7, Win8.1, Win10, Linux Mint 20
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Customs and 12 OEM/Brands
    CPU
    AMD and Intel
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Hi Popeye, I followed the instructions on the HP page you referenced but after I turned my computer back on and tried to install the file from my downloads it said that '' the hardware detected is not supported by this IDT software package , the install will be aborted '' I restarted my Laptop and the sound came back for about 5minutes and then it stopped working.

@Berton, how do I find out the problem using Linux?
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17 Notebook PC
    CPU
    Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
    Motherboard
    BaseBoard Manufacturer Hewlett-Packard KBC Version 93.49
    Memory
    8.00 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GT 750M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) IDT High Definition Audio CODEC (2) ManyCam Virtual Microphone
    Screen Resolution
    1920 x 1080
    Hard Drives
    Model HGST HTS541010A9E680 1TB
When Linux loads try playing a song, VLC Media Player is included on the LiveDVD.
 

My Computer

System One

  • OS
    WinXP, WinVista, Win7, Win8.1, Win10, Linux Mint 20
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Customs and 12 OEM/Brands
    CPU
    AMD and Intel
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